Relevant degree preferred ā¢ 7 or more years of experience as a Product Owner or Product Manager required ā¢ Experience owning internal-facing platforms or services (not only customer-facing applications) required ā¢ Experience working within digital workplace or IT service environments (e.g., Microsoft 365, endpoint management, ITSM platforms such as ServiceNow or Ivanti) required ā¢ Experience leveraging digital employee experience (DEX) tools and telemetry data required ā¢ Demonstrated ability to gather voice of customer (VOC) insights (tickets, telemetry, user feedback) and translate into prioritized backlog required ā¢ Proven ability to measure outcomes such as adoption, ticket reduction, and user experience improvements required ā¢ Strong stakeholder management skills with experience working across engineering, service desk/support, and business teams required ā¢ Ability to influence, challenge direction, and drive alignment across stakeholders required ā¢ Experience defining and managing product roadmaps, including prioritization and tradeoff decisions required ā¢ Demonstrated ability to communicate product strategy and rationale (the why) effectively required ā¢ Experience treating internal services as products with focus on user experience, adoption, and continuous improvement required ā¢ Experience working within agile methodologies and product lifecycle management required ā¢ Strong analytical skills with ability to translate technical data into business value required ā¢ Familiarity with AI tools such as Copilot and ChatGPT preferred ā¢ You must be authorized to work in the United States without sponsorship. ā¢ Develop and maintain the product strategy and roadmap for digital workplace infrastructure services aligned to enterprise goals and user experience objectives ā¢ Use digital experience monitoring (DEM) data and analytics to identify issues, prioritize improvements, and inform product decisions ā¢ Collaborate with Infrastructure Engineering and Digital Workplace leadership to deliver reliable, secure, and high-performing technologies ā¢ Own and manage the product backlog, balancing enhancements, maintenance, and innovation ā¢ Translate data insights into actionable product features, process improvements, and service-level objectives ā¢ Partner with operations and service management teams to identify root causes and proactively resolve issues impacting employee experience ā¢ Define and track KPIs and success metrics to measure product performance and employee experience outcomes ā¢ Serve as a liaison between technology teams and business stakeholders to align priorities, communicate progress, and drive adoption ā¢ Identify opportunities for automation, self-service, and cost optimization across the digital workplace.