UNKNOWN

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Location: Revision Date: Position Summary: The Service Manager is a key member of the store's leadership team, responsible for supporting overall Front End Operations with a focus on front-end, e-commerce performance, and hiring. This exempt-level position reports to the Store Director and/or Assistant Store Director and directly supervises the Front End Manager, Assistant Front End Manager, and E-Commerce personnel.

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You are solution-oriented, using the resources available to you to handle customer concerns in the moment and seek partnership if needed to ensure the customer leaves fully satisfied with their experience in store with us. You help fulfill Buy Online, Pick Up In Store (BOPIS) and Same Day Delivery orders (SHIPSI), ensuring every customer enjoys a smooth and convenient shopping experience.

HOUR

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What the day will look like Partners with Campaign Planning and Analytics team on designing demand programs that generate marketing qualified leads for the business Working closely with colleagues in the Marketing and Communications Centers of Excellence, manages event strategy, campaign design and delivery, and sales material development and support Key liaison between industry leadership and the Global Marketing and Communications function regarding business marketing needs and reporting Liaison with Marketing Campaign Planning and Analytics team regarding analysis and overall metrics and reporting on programs Act as an Aon brand ambassador who is closely aligned with the "Aon Story", encompassing brand strategy, messaging, and storytelling How this opportunity is different This person will work closely with their counterparts on the North America Growth Marketing team, the Global Insights (Solution Line) Marketing team and with colleagues across our Marketing & Communications Centers of Excellence: Campaign Planning & Analytics, Communications & Content, Events & Partnerships, Brand Strategy, Digital Marketing and Marketing Operations to deliver a globally aligned and consistent Aon United program that drives Aon's overall market position and client experience. Skills and experience that will lead to success 7+ years of professional B2B and marketing communications experience Demonstrated skills in messaging and positioning offerings 2+ years of team management experience Excellent written and oral communication skills Strong project management and organizational skills with the ability to execute programs with speed, accuracy, and efficiency Understanding of business analytics, measurement, and dashboards.

YEAR

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Constantly seeks ways to improve friendly, helpful service and reduce customer wait time to positively impact department's customer service ratings. Success in this role requires a passion for customer service, the ability to build positive guest relationships, and a commitment to ensuring every interaction enhances the overall guest experience.

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