Operates multiple specialized computer applications to monitor building operating systems, including data on air compressors, boilers, chillers, electrical equipment, elevators, fans, pumps, storage tanks, fire and smoke alarms, lighting, and security systems; Utilizes computer information to analyze the source and urgency of the building operating system problems; Monitors and may set variance alarm limits for temperatures, humidity, RPMs, degrees, amps, volts, or pressures, as needed; Ensures timely response to emergency equipment failures, building alarms, or emergency alarms, per protocol; Restarts computers and applications after power failure or server disruption in the MAC Room; Receives, initiates, codes, prioritizes, and generates work orders in a timely manner; Receives work requests, logs and prepares reports on service calls, and contacts appropriate shop for work to be done; Contacts craft supervisors, on-call personnel, or other necessary staff, using all available contact information, to ensure work orders are acted upon based on established protocols; Transmits messages from field staff to managers, as necessary; Answers basic procedural and technical questions and provides general information; Checks power for Data Gathering Panels in MAC Room; Supports all stages of the maintenance work order process; Updates and logs event set-up and equipment into master database; Distributes keys as directed and maintains key log, status, and follow-up; May be assigned as Disaster Service Worker, as required*; Performs other related duties, as required. Ability to: Utilize computer information systems; Analyze building operating system problems; Recognize, prioritize, and logically define problems in building control systems and draw valid conclusions; Communicate effectively, both orally and in writing, with people of diverse backgrounds and cultures; Use discretion in organizing activities and set work priorities; Use a keyboard with moderate speed and high level of accuracy; Operate common office programs, such as word processing systems, databases, and spreadsheets; Collect and record data; Prepare clear, concise, and accurate reports; Multitask and work under stress in a high-paced environment and under various circumstances; Establish and maintain effective working relationships with those contacted in the course of work, at all levels, including colleagues, the general public, vendors, and other agencies; Work independently, without specific instructions.