Washington, DC30+ days ago
Key Responsibilities: Serve as a liaison between brokers and internal departments, resolving a variety of sales, application, and enrollment-related issues Respond to inquiries regarding ID cards, missing application information, enrollment status, and general service concerns Support the broker management team by triaging and responding to inquiries received through team mailboxes Utilize Salesforce for managing escalations and monitoring dashboards Use Nations CRM to research, track, and resolve broker issues efficiently Collaborate with internal teams to streamline issue resolution and improve broker satisfaction Work with TRR (Transaction Reply Reports) to validate enrollment data (training provided) Maintain accurate documentation and service records Attend and participate in monthly in-person meetings at a designated Maryland office location Preferred Qualifications: Familiarity with TRR reports or government validation processes Prior experience supporting licensed insurance brokers Background in Medicare Advantage, D-SNP plans, or ACA compliance processes Requirements: 4–5 years of experience in: Broker support, sales support, or customer service in a healthcare payer environment Strong understanding of healthcare operations, including: Medicare (including D-SNP knowledge preferred) ACA (Under 65 Market) Experience working with: Salesforce CRM (basic dashboard/escalation use) Nations CRM Microsoft Office Suite (Outlook, Excel, Word, PowerPoint) Excellent verbal and written communication skills Strong problem-solving and multitasking abilities Ability to work independently in a remote environment with minimal supervision Comfortable handling sensitive or regulated information in a confidential manner.