Birmingham, AL30+ days ago
li>Visual/Vibe/Appeal: • Manages the day-to-day activities of associates within a zone - which is a defined individual or group of restaurants or points-of-sale • Uses judgment and discretion to resolve customer and associate questions and problems and determines when to refer more complex issues to senior level leaders • Recognizes, understands, and utilizes subordinate leaders' strengths and provides ongoing feedback that reflects on progress against individual development goals and business goals • Ensures planned maintenance is conducted and addresses all maintenance and repair items as needed • Implements marketing programs as directed by OSC or brand initiatives, complies with promotional activity, drives revenue and interacts with support teams for AB programming, sales matrix, Coke programming or other as directed. • Understands, adopts, and consistently demonstrates defined manager behaviors designed to create an environment where employee engagement thrives • Provides restaurant staff with consistent support, coaching and encouragement necessary to achieve business goals • Ensures company and branch diversity and inclusion philosophy is understood and actively executed within the restaurants in the zone • Interviews candidates for key jobs, makes hiring, termination, advancement, promotion or any other status change decisions for associates within the zone.