Duties and Responsibilities: Provide on-site and remote leadership of all aspects of daily operational activities of the branch Create and foster team connections and belonging by building positive and connective relationships Innovates and leads through change by seeking out and being open to new ways of approaching problems; tries new approaches Responsible to create and manage branch schedules and ensure staffing levels meet member need Makes decisions in alignment with our values and mission; in relation to employees, members, goals, revenues and expenses; comfortable working within the gray, not having all the information; in relation to employees, members, area goals, revenues and expenses Interview, hire, coach, train, and develop employees to successfully meet role expectations and expertise in partnership with their direct leader Assist employees or members in solving complex account issues and escalated situations Ensure branch compliance with all Credit Union policies and procedures, state and federal laws, and regulations Conduct and complete monthly branch verification reports Prepare and deliver written performance evaluations and performance actions Drive team performance and engagement by conducting frequent team meetings and individual employee dialogs; ensuring employees are informed of organizational news, changes in operational policy and procedures, and are focused on member service and organizational results Actively participate in community based/business development activities within communities to promote awareness of Affinity Plus Has the knowledge, skill and ability to perform in the capacity of any member facing position to support member need Takes accountability for oneself and holds self accountable in performance, development, etc. Additionally, the Branch Manager is accountable for the daily branch operations including: scheduling to ensure staffing levels meet member need, addressing and coaching employees through more complex member issues, and conducting branch verification reports.