Customer Experience Manager Aimé Leon DoreCustomer Experience ManagerNew YorkThis role serves as a central point of contact for customer concerns, ensuring timely, accurate, and brand-aligned responses while partnering with internal teams to keep the customer experience smooth and consistent. Address a broad range of customer concerns, including post-purchase questions, product issues, service complaints, delivery delays, order discrepancies, store interactions, and general feedback.
Senior Customer Experience Manager RadarSenior Customer Experience ManagerNew York$95,000–$150,000 / yearWe are deployed across 1,400+ stores with retailers including American Eagle Outfitters and Old Navy, processing tens of billions of real-world events every day, delivering 99%+ accuracy in complex, noisy environments - at fleet scale. This role requires someone who thrives in a hands-on environment, can manage high-stakes engagements, and fosters team development in a fast-paced, customer-driven organization.
Sell-Side Customer Success Manager DaloopaSell-Side Customer Success ManagerNew YorkBuild and maintain trusted advisor relationships with senior executives at some of our most strategic sell-side clients, such as equity research teams and investment banking divisions, to align stakeholders and drive platform adoption. Serve as a proactive product expert who partners with champions and key decision-makers to deliver tailored success plans, drive consistent platform usage, and keep clients informed on updates and roadmap developments.
Enterprise Customer Success Manager Kaizen StackupEnterprise Customer Success ManagerNew YorkIndustry and Product Knowledge: Stay up-to-date with industry trends, competitive landscape, and product developments to provide informed guidance to clients and internal teams. Upsell and Cross-sell Opportunities: Identify and pursue expansion opportunities within existing accounts, working closely with the sales team to develop and execute account growth strategies.
Manager, CRM and Customer Growth CredoManager, CRM and Customer Growth*, NYRemote$102,000Direct Mail Strategy: Develop and optimize the direct mail program, identifying high-value customer segments, lifecycle triggers, and personalized offers that complement digital CRM channels and drive acquisition, retention, reactivation, and customer lifetime value. Manage the customer lifecycle: Develop omni-channel customer journey maps and improve multi-touch campaigns to engage customers and deliver personalized experiences/messaging during main lifecycle stages such as welcome, cart abandonment, and win-back.
Customer Operations Manager Hertz CorpCustomer Operations ManagerSyracuse, NYThe Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Manager directs processes and activities of frontline employees and may assist the Senior Customer Operations Manager in overseeing a brand or department of the location to ensure maximum performance through superior operational leadership, strong communication and maximum efficiency.
Senior Customer Success Manager DuffelSenior Customer Success ManagerNew YorkYou’ll work closely with Product, Engineering, Finance, and Travel Operations teams to ensure our customers are happy, successful, and inspired by Duffel. You’ll own relationships, spot growth opportunities, and make sure our technology truly works for them, alongside Customer Success Engineers and Product Support Specialists.
Customer Success Manager (East Coast Remote) Motorola Solutions IncCustomer Success Manager (East Coast Remote)NYRemote$120,000–$135,000 / yearOur award-winning platform seamlessly integrates operational and third-party risk management, operational resilience, business continuity, incident and crisis management, emergency management, and security and safety operations. You will act as a trusted advisor and strategic partner, building strong, long-term relationships with target accounts to foster customer loyalty and success.
Customer Success Manager EmarketerCustomer Success ManagerNew YorkAs a Customer Success Manager, you'll partner closely with Account Managers and Account Directors to drive customer engagement, platform adoption, retention, and overall customer success across a portfolio of corporate clients. This is an early-career role designed for professionals who are eager to build expertise in client engagement, customer success, retention strategy, and account management while contributing directly to customer outcomes and business objectives.
Global Customer Experience & Vendor Operations Manager DysonGlobal Customer Experience & Vendor Operations ManagerNew YorkThe Global Customer Experience & Vendor Operations Manager is responsible for overseeing the day-to-day performance of one or more outsourced customer service sites, depending on the market and location. Share operational insights and learnings with Dyson’s Process, Training, and QA teams to inform future improvements in service design and training content.
Customer Supply Chain Manager Mammoth BrandsCustomer Supply Chain ManagerNew York$91,600–$114,500 / yearOwn end-to-end distribution logistics for your channel, ensuring on-time fulfillment and delivery, managing sales order and inventory accuracy, and driving continuous improvement through chargeback analysis, KPI tracking (e.g., OTIF, in-stocks), and retailer supply chain insights. Identify gaps in current operational practices and work with retail operations, channel sales directors, and external partners (HQ brokers, retail ops partners, retailer inventory and supply chain specialists) to create strategic roadmaps for progress.
Mid Market Customer Success Manager AccelerateHCMid Market Customer Success ManagerNew YorkThis role requires a rare balance: executive presence and comfort leading high-level conversations with GMs, market-area presidents, and senior operators, combined with a willingness to get deep into the product and frontline workflows. This role is best suited for a strong CSM who can manage volume, build trust quickly, drive adoption, and is ready to develop toward more enterprise-level customer ownership.
Customer Success Manager LiminalCustomer Success ManagerNew YorkDemonstrate the platform's depth as customer needs evolve, surfacing use cases across our six markets they haven't yet tapped and connecting new capabilities to live problems on their desk. Partner with customers to turn their market questions into real business outcomes, running game plan refreshes, battle card updates, and Coach AI sessions.
Enterprise Customer Success Manager FlipEnterprise Customer Success ManagerNew YorkMake Flip the most impactful tool in the tech stack for our customers, i.e. deliver business impact through our product, identify the problems they’re looking to solve, configure our product to optimize performance, and collaborate with our product team to constantly raise the roof. Be our customers’ favorite vendor to work with - build authentic, trust-based relationships where every interaction leaves clients feeling heard, supported, and excited about what’s possible.
Customer Experience Manager MarquetaCustomer Experience ManagerNew YorkAct as the champion for the customer perspective within the organization, fostering a customer-centric culture while liaising across Ops, Product, Eng & GTM to implement product, technology and support solutions to priority customer pain points. Create cardholder journey maps across servicing touchpoints and self-service options (web/app), identifying needed improvements for CX and in support workflows.
Senior Manager, Customer Supply Chain Collaboration - Americas Sol de JaneiroSenior Manager, Customer Supply Chain Collaboration - AmericasNew YorkOur commitment to excellence has earned high-profile honors, including being named one of TIME1 00’s 2024 Most Influential Companies, Fast Company’s 2024 World's Most Innovative Companies, and WWD Beauty Inc’s Power Brands of 2024, underscoring its leadership in the beauty industry and outstanding workplace. The Senior Manager, Customer Supply Chain Collaboration - Americas is a senior, cross‑channel operations leadership role responsible for shaping and leading the operating model that supports Sol de Janeiro’s most strategic retail partners and its Amazon business.
Senior Product Manager, Customer Experience (CX) The RealReal IncSenior Product Manager, Customer Experience (CX)Syracuse, NY$169,951–$188,835 / yearAs a sustainable company, we give new life to pieces by thousands of brands across numerous categories-including women's and men's fashion, fine jewelry and watches, art, and home-in support of the circular economy. The Customer Experience team is the architect of the end-to-end user journey, ensuring every touchpoint-from initial engagement to complex purchase and consignment journeys-is frictionless and personalized.
Customer Success Manager Criterions SoftwareCustomer Success ManagerNew YorkThis person will proactively engage practices to ensure they're getting full value from the Criterions suite (EHR, Practice Management, e-Prescribing, Patient Portal, Scheduler, and related modules), identify underused features that could solve a client's pain points, and surface expansion opportunities for the Sales team. Criterions provides cloud-based Electronic Health Record (EHR) and Practice Management software to independent medical practices, clinics, and billing services across the country.
Site Services Manager Bechtel CorpSite Services ManagerClay, NY$135,900–$207,200 / yearExtraordinary teams building inspiring projects: Since 1898, we have helped customers complete more than 25,000 projects in 160 countries on all seven continents that have created jobs, grown economies, improved the resiliency of the world''s infrastructure, increased access to energy, resources, and vital services, and made the world a safer, cleaner place. The position provides leadership to supervisors, superintendents, and subcontractors, ensuring site services are aligned with construction execution plans, commissioning requirements, and operational readiness of M&T facilities.
Client Services Project Manager - Financial Services EpiqClient Services Project Manager - Financial ServicesNew York$100,000–$120,000 / yearProject Manager or Client Services Director; Ensures client and project requirements are being met with the highest quality and accuracy through verification and communicating routinely with both the client and internal partners; Consistently delivers proactive communication with clients and when client issues arises addresses those issues or expeditiously escalates to the Sr. Demonstrated ability in each of the following areas: ensure effective control of all aspects of a project from initial planning through final production; development of project plans; balance overall client requirements; development of relationships; and review financial and billing information in a timely manner to ensure deadlines are consistently met.
Midas - Automotive Assistant & Service Managers MidasMidas - Automotive Assistant & Service ManagersFayetteville, NYFull timeWe are currently seeking full-time Assistant & Service Managers for our state-of-the-art service, repair, and tire center in DeWitt, NY.WHY YOU'LL LOVE WORKING WITH USWe offer a competitive package that respects your skills and rewards your dedication:Competitive Weekly Pay: Guaranteed base pay plus significant weekly bonus potential. While driving the sales initiatives of Midas, Service Managers must communicate directly with customers, assess customer needs, provide information regarding requested and/or necessary automotive repairs and maintenance, ensure customers are satisfied with their in-store experience and strive to meet customer expectations.
Customer Success Manager EsquireCustomer Success ManagerNew YorkUmbrella Corporation is hiring a Customer Success Manager to build strong relationships with clients and ensure they achieve maximum value from our products and services. 4+ years of experience in customer success, account management, or client services.
NewCustomer Success Manager GuestyCustomer Success ManagerUSA, NYRemoteWith a powerful suite of features and integrations with 150+ industry partners — including Airbnb, Vrbo, Booking.com , Expedia, Google Travel, and many more — Guesty empowers property managers to deliver top-tier guest experiences while running more efficient, data-driven operations. We’re proud to have over 900+ team members across 16 countries worldwide, all working together to build the future of hospitality technology.
Customer Success Manager Motion Creative Cloud IncCustomer Success ManagerNYWe found product-market fit as an analytics platform, then dove headfirst into AI over the past couple of years, and that bet is paying off: our valuation has nearly tripled in two years, and we now help some of the worlds top ecommerce and DTC brands and agencies, like Vuori, AG1, and HexClad, turn insights into results. Our customers are top DTC brands and agencies like Vuori, AG1, and HexClad, and they come to us because their creative process is broken: insights trapped in spreadsheets, testing decisions made on gut feel, no shared language between media buyers and creative teams.
NewCustomer Success Manager LiveRampCustomer Success ManagerNew YorkHundreds of global innovators, from iconic consumer brands and tech giants to banks, retailers, and healthcare leaders turn to LiveRamp to build enduring brand and business value by deepening customer engagement and loyalty, activating new partnerships, and maximizing the value of their first-party data while staying on the forefront of rapidly evolving compliance and privacy requirements. LiveRamp offers complete flexibility to collaborate wherever data lives to support the widest range of data collaboration use cases—within organizations, between brands, and across its premier global network of top-quality partners.
NewSr Customer Success Manager - Tech Partnerships LiveRampSr Customer Success Manager - Tech PartnershipsNew YorkHundreds of global innovators, from iconic consumer brands and tech giants to banks, retailers, and healthcare leaders turn to LiveRamp to build enduring brand and business value by deepening customer engagement and loyalty, activating new partnerships, and maximizing the value of their first-party data while staying on the forefront of rapidly evolving compliance and privacy requirements. LiveRamp offers complete flexibility to collaborate wherever data lives to support the widest range of data collaboration use cases—within organizations, between brands, and across its premier global network of top-quality partners.
Customer Success Manager FindigsCustomer Success ManagerNew YorkStrong AI proficiency; comfortable using AI tools to work more efficiently day-to-day (e.g., summarizing accounts, drafting materials, surfacing insights), with the ability to build simple automations or workflows considered a strong plus. We’d love to hear from you if you have: 3+ years of experience in a customer-facing role (e.g., Customer Success, Account Management), preferably in B2B SaaS environment or consulting; experience with clients in proptech, and or experience managing business process design/outsourcing, or outsourced operations environments is a plus.
Senior Customer Success Manager VerveSenior Customer Success ManagerNew YorkWith 30 offices across the globe and with an eye on servicing forward-thinking advertising customers, Verve’s solutions are trusted by more than 90 of the United States’ top 100 advertisers, 4,000 publishers globally, and the world’s top demand-side platforms. Verve is an ecosystem of demand and supply technologies fusing data, media, and technology together to deliver results and growth to both advertisers and publishers–no matter the screen or location, no matter who, what, or where a customer is.
Customer Success Manager VerveCustomer Success ManagerNew YorkWith 30 offices across the globe and with an eye on servicing forward-thinking advertising customers, Verve’s solutions are trusted by more than 90 of the United States’ top 100 advertisers, 4,000 publishers globally, and the world’s top demand-side platforms. Verve is an ecosystem of demand and supply technologies fusing data, media, and technology together to deliver results and growth to both advertisers and publishers–no matter the screen or location, no matter who, what, or where a customer is.
Tax Manager, Professional Services AnchinTax Manager, Professional ServicesNew YorkThe Tax Manager, specializing in the Professional Services Group at Anchin, will lead our tax team in delivering comprehensive tax compliance, planning, and advisory services to clients within the professional services industry. Anchin is a New York City based Certified Public Accounting and Consulting firm with a Long Island and Florida presence that provides expert financial advisory to companies across a diverse range of industries.
Senior Customer Success Manager Circadia HealthSenior Customer Success ManagerNew York Metropolitan, New York$120,000–$180,000 / yearWhat Success Looks Like Retention and renewal rates exceeding market benchmarks Increased ARR from upsells and expansions within existing accounts Strong client satisfaction and engagement metrics High adoption and utilization of Circadia technology at the facility level Consistent collaboration and alignment across Market and Support teams Who You Are 7+ years of experience in account management, client success, or enterprise relationship roles in healthcare, medtech, tech, or SaaS Proven track record managing multi-site healthcare clients or long-cycle B2B renewals Confident and professional communicator who builds trust quickly at the executive and clinical levels Strategic thinker with a consultative sales approach and strong analytical instincts Comfortable traveling across the country (approximately 50%) Excited by Circadia’s mission to transform patient care through intelligent monitoring and automation At Circadia, you’ll be part of a mission-driven team that’s reshaping healthcare delivery. Our Circadia Intelligence Platform combines: Contactless sensing that monitors respiration and motion with medical‑grade accuracy Predictive analytics & agentic AI workflows that detect 85 % of preventable rehospitalizations ~11 days in advance Enterprise integrations that embed insights directly into EHR, care‑coordination, billing, and compliance systems Today our technology touches 40 000+ post‑acute patients daily across skilled‑nursing, home‑health, and home‑care networks.
Customer Success Manager, Enterprise HHAeXchangeCustomer Success Manager, EnterpriseNew York City Metropolitan Area, New York$105,000–$125,000 / yearThe ideal candidate will be a strategic partner to our clients, ensuring they achieve maximum value from our solutions, leading to high renewal rates and identifying areas for long-term account development. While this role is not quota-carrying, your success will be measured by your ability to drive exceptional net retention, deepen executive relationships, and partner effectively with our quota-carrying Account Management team.
Area Service Manager (Field Service) - Northeast LGArea Service Manager (Field Service) - NortheastNew YorkWe are currently seeking the newest innovator to join our dynamic Customer Service team as Area Service Manager (ASM) overseeing a part of the Northeast region (New York, New Jersey, Pennsylvania). In this role you will be responsible for managing and supervising the day to day service activities of the LG Factory Service Technicians (DMST) and all Authorized Service Centers (ASC) within the geographic district of your assigned region.
Client Service Manager Voltguard Utilities LimitedClient Service ManagerNew YorkRemoteThe Client Service Manager will hold ranging responsibilities include but not limited to; oversight of installation, contract negotiation and warranty support, preventive maintenance, corrective maintenance, and oversight of infrastructure equipment. On-call in a managerial role to provide support and problem escalation role between vendors, field technicians, customers and factory/engineering organizations.
Scaled Customer Success Manager AttioScaled Customer Success ManagerNew YorkYou'll partner with customers to solve complex challenges while designing repeatable programs, automations, and one-to-many initiatives that help us deliver an exceptional customer experience at scale. Designed for the most ambitious go-to-market teams, it gives companies the power to understand every customer, automate at scale, and build their go-to-market motion exactly as they need.
Customer Success Manager Passage HealthCustomer Success ManagerNew YorkAutism diagnosis rates have surged over the past decade to 1 in 31 children, yet families still face waitlists of up to a year for care as providers—hampered by antiquated technology and manual workflows—struggle to meet surging demand. You’ll bring curiosity and drive as you collaborate with cross-functional teams to ensure successful implementations, form trusted partnerships, and help guide product improvements through customer feedback.
Customer Education & Content Manager SecureframeCustomer Education & Content ManagerNew YorkThe Customer Education & Content Manager will own everything that helps customers learn Secureframe independently, from screen-recorded product walkthroughs and compliance framework training courses to internal Sales, Implementation, and Channel Partner enablement. Reduce inbound support tickets on trainable topics by building structured, self-serve learning paths across CMMC, FedRAMP, SOC 2, ISO 27001, HIPAA, and core product features.
Senior Customer Success Manager, Publishers WunderkindSenior Customer Success Manager, PublishersNew YorkDetail-oriented & organized: Capable of anticipating customer needs and proactively addressing any issues or concerns, managing multiple projects, meeting deadlines, and ensuring client set up accuracy. Actual compensation packages are based on several factors that are unique to each specific candidate; including but not limited to skill set, depth of experience, applicable certifications, and geographic work location.
NewCustomer Happiness Manager NORYCustomer Happiness ManagerNew YorkTeam Leadership: Recruit, train, mentor, and manage an additional customer support team member to effectively delegate daily operational tasks. Relationship & Support Management: Communicate with families via phone, email, and chat to resolve inquiries, deliver exceptional support, and foster lasting brand loyalty.
NewStrategic Partnerships & Customer Advocacy Manager GuestyStrategic Partnerships & Customer Advocacy ManagerUSA, NYRemote$130,000–$150,000 / yearWith a powerful suite of features and integrations with 150+ industry partners — including Airbnb, Vrbo, Booking.com , Expedia, Google Travel, and many more — Guesty empowers property managers to deliver top-tier guest experiences while running more efficient, data-driven operations. Partner closely with Sales, Marketing, Customer Success, Partnerships, and Revenue Operations to embed partner and customer advocacy motions across the go-to-market organization.
Customer Success Manager Circadia HealthCustomer Success ManagerNew York Metropolitan, New YorkYou'll embed yourself in the operations of our most complex healthcare partners, diagnose workflow challenges, design adoption strategies, and drive measurable outcomes—all while building trusted relationships with executive leadership that make Circadia indispensable. We combine advanced technology with clinical insight to prevent avoidable harm, improve staffing efficiency, and help clinicians focus on what matters most, caring for patients.
Automotive Assistant & Service Managers Mavis Tire Supply LLCAutomotive Assistant & Service ManagersNorth Syracuse, NYTo be eligible for the position of Automotive Assistant / Service Manager, you must (1) be at least 18 years of age; (2) be legally authorized to work in the United States; and (3) possess (i) 1 year of experience and/or training in automotive parts and/or tire sales, (ii) 1 year of experience and/or training in automotive repairs/maintenance, or (iii) any combination of education, training, and experience which demonstrates the ability to perform the duties and responsibilities of the position. While driving the sales initiatives of Mavis, Service Managers must communicate directly with customers, assess customer needs, provide information regarding requested and/or necessary automotive repairs and maintenance, ensure customers are satisfied with their in-store experience and strive to meet customer expectations.
Audit Manager, Financial Services AnchinAudit Manager, Financial ServicesNew YorkThe Audit Manager in the Financial Services group at Anchin will lead audit engagements for a diverse portfolio of financial services clients, including private equity, hedge funds, broker-dealers, and other investment firms. Anchin is consistently recognized as one of the “Best of the Best” accounting firms in the country, a Best Place to Work in New York City and New York State, and a Best Accounting Firm to Work For Nationwide.
Professional Service Manager ConnecteamProfessional Service ManagerNew YorkRemoteBacked by $220M+ from Insights Partners, Stripes, and Tiger Global, Connecteam is rapidly expanding worldwide - empowering frontline teams to work smarter, stay connected, and operate with greater efficiency. Collaborate with Customer Success, R&D, and integration partners (including payment processing providers) to support seamless implementations, troubleshoot issues, and ensure a best-in-class customer experience.
Bilingual Customer Success Manager in the USA (SaaS Product Vertical) Shanghai BSF Human Resources Co.Bilingual Customer Success Manager in the USA (SaaS Product Vertical)New YorkYou're typically responsible for maintaining customer loyalty, upselling existing customers to new features within the product, fostering long-term relationships with your customers, facilitating overall customer service, and ensuring that your customers are achieving the goals they were looking to achieve when purchasing your product. We are seeking a dynamic and experienced Customer Success Manager for our client focused on driving digital transformation in the global beauty industry through unparalleled AI-powered SaaS products.
Customer Success Manager (Ocean) YotpoCustomer Success Manager (Ocean)New YorkThrough deep integrations across the eCommerce ecosystem and the trust of over 30,000 global brands, Yotpo delivers seamless omnichannel experiences that increase conversion, strengthen customer relationships, and drive profitable, long-term growth. This is a high-ownership, high-visibility role for a self-starter who's comfortable with ambiguity and rapid change, and who wants the direct, visible impact of joining a rapidly-growing company at an early stage.
Customer Success Manager GuiddeCustomer Success ManagerNew YorkIf you are a customer champion who thrives on turning onboarding into long-term wins, knows how to grow an account like a playbook, and gets excited about helping teams work smarter through video and AI - you'll feel right at home here. More than 4,500 organizations worldwide, from fast-growing startups to Fortune 500 enterprises, rely on Guidde to reduce support load, accelerate onboarding, and make knowledge accessible on demand.
Senior Account Manager - Environmental Analytical Services SGS SASenior Account Manager - Environmental Analytical ServicesNY$85,000–$115,000 / yearIf you have a passion for environmental quality, technical sales, and building trusted client partnerships-and if you thrive in a fast-paced, growth-focused environment-we'd love to speak with you. You'll build long-term relationships, identify new opportunities, and deliver value-driven solutions that help clients meet environmental and regulatory goals.
Manager, Customer Success, ACE U.S.Manager, Customer Success, ACENew YorkLead team members as they assess current state process, architect potential solutions, and deliver optimized process transformations using the customer's data to show the art of the possible adopting the full platform and to help customers unlock accelerated value from BlackLine solutions. The Manager, Customer Success will employ effective and repeatable world-class processes and prescriptive touchpoints, including campaigns, coaching, demonstrations, success plans and reviews to nurture extraordinary customer engagement and excitement throughout their BlackLine journey.
Hard Services Maintenance Manager Jones Lang LaSalle IncHard Services Maintenance ManagerEast Syracuse, NYThe ideal candidate is a hands-on engineering leader who leads and mentors technical teams, drives continuous improvement, and delivers operational excellence through proactive maintenance and exceptional client service. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.