What you'll do:Own the end-to-end onboarding, implementation, and technical support experience for new TMC customers using our Agentic AI platform, "AgentSee";Drive adoption, usage, and expansion by helping customers unlock value and scale AgentSee across their organization;Serve as the primary post-sales partner for TMC clients — working with IT, operations, and business stakeholders;Troubleshoot complex customer issues and collaborate with Product & Engineering to surface and resolve technical limitations;Build internal processes, documentation, and onboarding flows as the first TAM hire;Influence product direction by bringing real-world customer feedback into our product roadmap;Partner closely with cross-functional teams to bring new features to market and ensure technical successAbout you:3+ years in a technical client-facing role (TAM, Implementation Engineer, Solutions Engineer, etc.)Demonstrated success driving adoption and scaling of highly configurable technologies, (AI, PaaS, Automation, etc.) based on client specific needsTechnology Proficient Consultant — you understand how products are built, speak "engineering," and know your way around APIs, integrations, and product architecturesExperienced working in startups or hypergrowth environments, ideally helping launch or scale new productsComfortable with ambiguity and building from scratch — you've been first in role or created processes where none existedNaturally curious, proactive, and motivated by solving hard problems with smart peopleStrong communicator and project manager — able to align internal teams and external stakeholders with clarity and confidenceYou don't just follow checklists — you know how to challenge assumptions, identify blockers, and move implementation forwardBonus points if you have:Background in travel tech (TMCs, GDS systems, agent workflows)Experience with agentic AI tools, automation platforms, or highly configurable B2B productsQA, software or support engineering experiencePrior experience working directly with both Product and Engineering teams in customer-facing loopsCompensation & BenefitsAt Oversee, we believe great work deserves great rewards. We provide air and hotel reshopping solutions for Travel Management Companies (TMCs) and recently launched AgentSee, an AI-powered productivity tool designed to help TMC agents work smarter and faster.