Business Analyst / Project Manager \u2013 Embedded Software Release (Mid-Level) Stellantis NVBusiness Analyst / Project Manager \u2013 Embedded Software Release (Mid-Level)Auburn Hills, MIYou'll work closely with cross-functional teams, helping bridge business needs and technical solutions while gaining deeper exposure to enterprise systems and global processes. We're seeking a Business Analyst / Project Manager to support and help advance our ICT ecosystem for Embedded Software Release and Distribution.
Senior Business Intelligence Analyst Henry Ford HospitalSenior Business Intelligence AnalystDetroit, MIThey are comfortable and effective working with and presenting information to customers at all levels, including but not limited to executives, physicians, clinical staff, peers, and external oversight/regulatory bodies. EDUCATION/EXPERIENCE REQUIRED: Bachelor's degree in healthcare, Business Administration, Computer Science, Engineering, Mathematics, Statistics, Applied Science, or other related field required.
Analyst, Dealer Business Management (DBM) General Motors CoAnalyst, Dealer Business Management (DBM)Warren, MILeveraging GM's DBM financial reporting system and associated tools, the team analyzes dealer financial statements and operational data, leads profit‑improvement consultations, and equips stakeholders to make informed, data‑driven decisions that drive sustainable growth. The Dealer Business Management (DBM) team provides GM leadership, field teams, and the U.S. dealer network with financial expertise, tools, and training to strengthen dealership performance and network profitability.
Business Analyst / PMO Intern Autoliv United StatesBusiness Analyst / PMO InternAuburn Hills, MichiganGain hands-on experience in business analysis, PMO governance, and data-driven decision-making—while working on real projects that make an impact. Join us as a Business Analyst / PMO Intern and get hands-on exposure supporting end-to-end project delivery across high-impact initiatives.
Technical Business Analyst DATAMAXISTechnical Business AnalystDearborn, MIThe candidate needs to be able to support all aspects of the project lifecycle, including Behavior Driven Design and post-production support. This candidate will be responsible for solving dealer inventory issues and driving technical direction of the new inventory features.
Business Analyst / PMO Intern Autoliv IncBusiness Analyst / PMO InternAuburn Hills, MIGain hands-on experience in business analysis, PMO governance, and data-driven decision-making-while working on real projects that make an impact. Join us as a Business Analyst / PMO Intern and get hands-on exposure supporting end-to-end project delivery across high-impact initiatives.
Business Analyst TechDigital CorporationBusiness AnalystFarmington Hills, MIRemoteSupport testing efforts, including validating requirements and assisting with defect triage. • Partner with business stakeholders and technical teams to gather, analyze, and document requirements.
Business Data Analyst - SaaS Motorola Solutions IncBusiness Data Analyst - SaaSMichigan, MIRemote$80,000–$90,000 / yearThis role focuses on translating business functions into system requirements, generating key data-driven reports, and developing integrated business analyses to inform strategic decision-making across the organization. Data Analysis & Reporting: Generate ad hoc reports and regular datasets for end-users utilizing system tools, database, and data warehouse queries and scripts.
NewProcess Analyst, Managed Services Delivery – Release Management (including UAT) and Transition to Support Trinity HealthProcess Analyst, Managed Services Delivery – Release Management (including UAT) and Transition to SupportLivonia, MichiganAdditionally, the Process Analyst partners with service delivery, service integration, ServiceNow/platform teams, security, architecture, PMO, vendor teams, and business stakeholders to keep processes practical, measurable, and auditable within the future operating model. The Process Analyst partners with service delivery, service integration, ServiceNow/platform teams, security, architecture, PMO, vendor teams, and business stakeholders to keep processes practical, measurable, and auditable within the future operating model.
NewProcess Analyst, Managed Services Delivery - Release Management (including UAT) and Transition to Support Trinity HealthProcess Analyst, Managed Services Delivery - Release Management (including UAT) and Transition to SupportLivonia, MIAdditionally, the Process Analyst partners with service delivery, service integration, ServiceNow/platform teams, security, architecture, PMO, vendor teams, and business stakeholders to keep processes practical, measurable, and auditable within the future operating model. The Process Analyst partners with service delivery, service integration, ServiceNow/platform teams, security, architecture, PMO, vendor teams, and business stakeholders to keep processes practical, measurable, and auditable within the future operating model.
Business Systems Analyst II Integrated Resources, IncBusiness Systems Analyst IISouthfield, MichiganContractorHighly organized with a controls mindset• Strong time management, analytical & problem solving skills• Proficient project management skills• Experience in one or more of the following areas for the Consumer Auto Finance program is preferred:o Customer Service (CRM, Salesforce, Lead Management, Campaign Management)o Account Maintenance and Paymentso End of Term / Remarketingo Collections and Loss Mitigationo Data and Reportingo Business and Change Deliveryo Core Receivables Systemo Integration Deliveryo System Conversiono Platform Developmento Solution Integration• Accomplished at facilitating sessions with cross-functional groups to gather appropriate inputs required to define several key items including, but, not limited to processes flows, controls, requirements, technical specifications, test cases, and training materials• Ability to identify & apply business needs to technical applications• Excellent written and verbal communication skills• Establish clearly documented business & system requirements• Ability to effectively work with employee and external partner resources, both on-shore and off-shore• Skilled with Microsoft products, in particular MS Excel, MS Access, MS PowerPoint• Demonstrated experience and working knowledge of web-based applications desired but not required• Able to prioritize efforts based on program objectives and timeline• Capable of working with stakeholders to define reporting and analytics needs• Ability to travel as needed• Ability to work outside of normal business hours to support system, including deployments and outages Job Responsibilities:• Gather and document requirements in multiple process areas and disciplines in the Consumer Auto Finance arena including business process, controls, analytics and reporting• Work collaboratively with Business and IT stakeholders to prioritize application defects and enhancements• Identify opportunities to simplify and streamline existing processes and controls, leveraging applicable software• Manage and maintain business rules & system configurations• Maintain detailed documentation on system configurations; including business rules, controls, and process workflows• Ensure controls in place to manage business rules, including version controls & change controls• Work with various internal and external IT partners to define best solutions for future-state Operations, ensuring solution is flexible and accommodating to future innovation and growth strategies• Ensure communication and collaboration with stakeholders for system outages/deployments• Develop and execute thorough project, change management, and test plans and aid in the closure of gaps and defects• Aid in change management and acceptance, including communication and training• Facilitate or aid in user access reviews and annual Enterprise Access Certification validation• Translate business requirements into process designs and/or application configuration.
Business System Analyst/PM Optech, LLCBusiness System Analyst/PMDetroit, MIPerform technology functions to include but not limited to: Business and systems analysis. We are looking for a Business/IT Data Analyst with PM experience for a healthcare payer company.
IT Business Systems Analyst \u2013 Dealer Experience Stellantis NVIT Business Systems Analyst \u2013 Dealer ExperienceAuburn Hills, MIDefine requirements related to data quality, dealer account structures, permissions, pricing logic, catalog updates, or operational workflows - following patterns used in cross-system accessory and eCommerce BA roles. The IT Business Systems Analyst - Aftersales Dealer Experience supports the design, enhancement, and continuous improvement of digital platforms critical to the Mopar Aftersales ecosystem.
Business Intelligence Analyst III, Marketing Analytics AAA Life Insurance CompanyBusiness Intelligence Analyst III, Marketing AnalyticsLivonia, MichiganFull timeDesign, build, and automate user friendly PowerBI dashboards to enable data-driven decision making by our stakeholders, including: Developing data quality frameworks. Stellar attention to detail, including maintaining accuracy and consistency across a suite of analytics assets, keeping documentation up to date, and proactively identifying and addressing any quality concerns.
Business Intelligence Analyst TriCom Technical Services LLCBusiness Intelligence AnalystTroy, MIRemoteThis role will focus on analyzing engagement across websites and portal experiences, as well as broader business and customer data, to identify opportunities to increase awareness, advocacy, and demand for our client's brands, products, and services while supporting channel excellence throughout the customer journey. This Business Intelligence Analyst will play a crucial role within the Digital Experience Team by delivering dashboards and analytics that stakeholders across the business use to support informed decision-making and the continuous improvement of customer experience.
NewBusiness analyst Diverse Lynx, LLCBusiness analystWarren, MI$50–$60 / hourRole Descriptions: Write user stories from high level software requirements with enough technical depth to support engineering design| implementation| testing| and delivery. Contribute to work involving Salesforce or adjacent CRM workflows| especially where platform behavior| data flow| or process definition must be documented.
Business Intelligence Data Analyst SOLIZE USA CorporationBusiness Intelligence Data AnalystLivonia, MIJob duties: Extract, transform, and manage data from multiple sources, including databases, data cubes, and user input files, to support business operations and decision-making; develop and maintain performance tracking reports and dashboards to monitor engineering and business processes, ensuring data accuracy and timely updates; analyze operational data to identify trends, inefficiencies, and improvement opportunities, and present insights through data visualization techniques; support analytics projects by applying data processing and reporting methodologies to deliver actionable business insights; investigate data inconsistencies, perform root-cause analysis, and implement solutions to improve data integrity; automate data workflows and reporting processes; collaborate with cross-functional teams to support engineering and operational initiatives; and prepare technical reports to support data-driven business strategies. Requirement: Bachelor's degree (or foreign equivalent) in Business Analytics, Data Analytics, Engineering, or a closely related field, and at least 1 year of experience.
Systems Business Analyst - Supply Chain Co-Op (2026) Nexteer Automotive Group LtdSystems Business Analyst - Supply Chain Co-Op (2026)Auburn Hills, MIE-Verify is an internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employees to electronically verify the employment eligibility of their newly hired employees in the United States. Job Requisition Introductory Paragraph: This student role within the GSM Systems team is to help support ongoing digitalization initiatives including application testing, report generation, end user support and user training.
Lead Business Analyst - Imaging Dassault Systemes SELead Business Analyst - ImagingRoyal Oak, MIRemote$102,750–$137,000 / yearCelebrating over 25 years of ground-breaking technological innovation across more than 38,000 trials and 12 million patients, Medidata offers industry-leading expertise, analytics-powered insights, and one of the largest clinical trial data sets in the industry. More than 1 million registered users across approximately 2,300 customers trust Medidata's seamless, end-to-end platform to improve patient experiences, accelerate clinical breakthroughs, and bring therapies to market faster.
NewBusiness Analyst Diverse Lynx, LLCBusiness AnalystAuburn Hills, MIRole Descriptions: Requirements Gathering Understand business needs from stakeholders. Documentation Create BRDs (Business Requirement Documents)| FRDs| and user stories.
Business Analyst ICONMA, LLCBusiness AnalystDetroit, MI$27.54–$29.88 / hourKnowledge of Data Architecture and Data Management practices, including data governance, data modeling, data quality management, reporting structures, information lifecycle management, and the ability to organize, maintain, and leverage data assets to support business objectives and decision-making. Knowledge of Project Management methodologies, including project plan analysis, work breakdown structure, issue management, meeting scheduling, documenting notes, action items, risk, issues, and decisions.
NewRetail Business Analyst La-Z-Boy, Inc.Retail Business AnalystMonroe, MIJob Summary: Responsible for identifying and documenting the business needs of various business units, to include understanding their structure, processes, and operations, and interpreting their rules, requirements, and workflows to help the business achieve their goals and resolve their business challenges via information technology solutions. We understand that our employees' diverse backgrounds, experiences, perspectives, and viewpoints add value to our ability to create and deliver the best possible service, quality products, and is of utmost importance as we work together to build comfort.
Business Analyst Dcoe CarharttBusiness Analyst DcoeDearborn, MIRemotePosition Details:Title: Business Analyst DCOEDepartment: D2CReports to: Sr Manager Global Digital Support and OperationsLocation: DearbornJob Classification: RemoteFLSA Status: ExemptJob Band: ProfessionalJob SummaryThe Digital CoE Business Analyst will work collaboratively with a third party firms, vendors, IT on shore and off shore development teams, UX Designers and business SME's to deliver the Digital CoE support and operational efficiencies. In this role you will have the opportunity to problem solve, think analytically and creatively, while focusing on the process of delivering sprints & projects that enable our best in class experience for our Carhartt consumer.
Senior Business Strategy Analyst Credit Acceptance CorpSenior Business Strategy AnalystMIRemoteYou will partner closely with leaders across Marketing, Sales, Product, Analytics (Underwriting/Pricing), and Finance, contributing rigorous analysis and structured thinking to shape go-to-market (GTM) strategy, growth initiatives, and strategic planning. Success in this role requires proactive problem framing, hypothesis-driven analysis, and independent judgment-using data as a tool to answer why and what should we do, not just what happened.
Business Analyst IconmaBusiness AnalystDetroit, MI$27.54–$29.88 / hourKnowledge of Data Architecture and Data Management practices, including data governance, data modeling, data quality management, reporting structures, information lifecycle management, and the ability to organize, maintain, and leverage data assets to support business objectives and decision-making. Knowledge of Project Management methodologies, including project plan analysis, work breakdown structure, issue management, meeting scheduling, documenting notes, action items, risk, issues, and decisions.
["Sr. Internal Audit Analyst (Hybrid, M- W in office)","Sr. Internal Audit Analyst (Hybrid, M- W in office)"] Pet Supplies Plus["Sr. Internal Audit Analyst (Hybrid, M- W in office)","Sr. Internal Audit Analyst (Hybrid, M- W in office)"]LivoniaCross-Functional Initiatives & Enterprise Risk Programs (25%) Execute Loss Prevention activities, including data analysis, transaction monitoring, store visits, case management updates, field reporting, and voluntary repayment collections. As a member of the Internal Audit function, you will support the effectiveness of internal controls, contribute to risk-based audit activities, and participate in cross-functional programs spanning Loss Prevention, Store Safety, and Enterprise Risk Management.
Systems Business Analyst - Supply Chain Co-Op (2026) (Auburn Hills, MI, US) Nexteer Automotive CorporationSystems Business Analyst - Supply Chain Co-Op (2026) (Auburn Hills, MI, US)Auburn Hills, MIE-Verify is an internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employees to electronically verify the employment eligibility of their newly hired employees in the United States. The student would be expected to be able to interface directly with the end users such as buyers, SQE's (Supplier Quality Engineers) and corporate quality on application support issues and reporting needs.
Software Business Analyst Custom Business Solutions, IncSoftware Business AnalystDearborn, MIThe ideal candidate has strong experience working in Agile environments, facilitating cross-functional collaboration, documenting complex business processes, and supporting technical project delivery from requirements through implementation. This role will partner with business and technical teams to translate business needs into functional and technical requirements while supporting the delivery of cloud, web, workflow automation, and AI-enabled solutions.
Business Analyst Iconma LLCBusiness AnalystDetroit, MIKnowledge of Data Architecture and Data Management practices, including data governance, data modeling, data quality management, reporting structures, information lifecycle management, and the ability to organize, maintain, and leverage data assets to support business objectives and decision-making. Knowledge of Project Management methodologies, including project plan analysis, work breakdown structure, issue management, meeting scheduling, documenting notes, action items, risk, issues, and decisions.
340B Business Operations Analyst - Pharmacy - Full Time - Bingham Farms Henry Ford Hospital340B Business Operations Analyst - Pharmacy - Full Time - Bingham FarmsBingham Farms, MIMaintains database to reflect changes in drug formularies, assures system integrity, analyzes purchasing data and monitors ordering processes and documentation related to pharmacy supply chain compliance with state and federal regulations. Proficient working knowledge and/or experience with Microsoft Office products Excel, Assess, Word, PowerPoint, Team, etc., along with relational database and other analytical tools such as Tableau.
Business Analyst II AAA Life Insurance CompanyBusiness Analyst IILivonia, MIYou will work closely with business partners, product owners, technical teams, vendors, and project leaders to understand how work happens today, define what needs to change, and help deliver solutions that improve how AAA Life serves members. These facts showcase why we''re the right choice: On purpose: a leading professional services firm found that the commitment, empathy and dedication of employees at AAA Life was the highest across a benchmark of top US companiesOn growth: we have the privilege to offer our products to tens of millions of Americans that are proud members of AAA.
Business Analyst Principal (Hybrid), W2 only, No C2C HEPCO, Inc.Business Analyst Principal (Hybrid), W2 only, No C2CSterling Heights, MI$49–$54 / hourThe ideal candidate will possess strong process engineering experience, analytical skills, and the ability to collaborate across engineering, finance, manufacturing, supply chain, and other business functions. . This role will focus on mapping, analyzing, and optimizing cross-functional business processes to support the transition to a fully integrated Digital Enterprise environment.
SCM Business Analyst Stellantis NVSCM Business AnalystAuburn Hills, MIAdditionally, the role will lead enhanced communication to internal SCM and external stakeholders such as Manufacturing, Engineering, Purchasing, Finance, Quality. Leading the Monozokuri activities, benchmarking at Stellantis plants, supplier and working close with service providers \n.
Business Analyst V2Soft, IncBusiness AnalystDearborn, MichiganFull timeExceptional interpersonal and business communication skills (written, verbal, listening).Proficient in Microsoft Office skills (Word, Excel, and PowerPoint).LLM tool (Copilot, Gemini, Claude, etc.), JIRA and MS Project skills, a plus. Business AnalystV2Soft is a global leader in IT services and business solutions, delivering innovative and cost-effective technology solutions worldwide since 1998.
Business Technology Analyst – Data, Automation and AI AltarumBusiness Technology Analyst – Data, Automation and AINovi, MIWe combine our expertise in public health and health care delivery with technology development and implementation, practice transformation, training and technical assistance, quality improvement, data analytics, and applied research and evaluation. This is an ideal opportunity for someone with three to five years of experience in data analytics, business intelligence, business systems, reporting, or process improvement who enjoys solving business problems and learning new tools.
PLM Process Analyst Harman International Industries IncPLM Process AnalystNovi, MI$63,750–$93,500 / yearOur renowned automotive and lifestyle solutions can be found everywhere, from the music we play in our cars and homes to venues that feature today's most sought-after performers, while our digital transformation solutions serve humanity by addressing the world's ever-evolving needs and demands. Work in a highly collaborative team environment supporting engineering, manufacturing, quality, and sales customers striving to deliver clear, concise, and valid product change information.
PLM Process Analyst Harman Becker Automotive Systems Manufacturing KftPLM Process AnalystNovi, Michigan$63,750–$93,500 / yearOur renowned automotive and lifestyle solutions can be found everywhere, from the music we play in our cars and homes to venues that feature today’s most sought-after performers, while our digital transformation solutions serve humanity by addressing the world’s ever-evolving needs and demands. Work in a highly collaborative team environment supporting engineering, manufacturing, quality, and sales customers striving to deliver clear, concise, and valid product change information.
Healthcare Provider Network Senior Business Analyst (Hybrid - Troy, MI) - Health Alliance Plan Henry Ford HospitalHealthcare Provider Network Senior Business Analyst (Hybrid - Troy, MI) - Health Alliance PlanTroy, MIThe ideal candidate will have significant experience using analytical skills to seek out, research and evaluate a variety of options to provide high quality, efficient business processes and solutions that promote efficiency and aligns with the customer journey. Preferred experience includes strong knowledge of state-of-the-art approaches in design, build, test, problem solving, and ability to articulate examples of workflows and processes associated with that experience.
Business Technology Analyst - Data, Automation And AI Altarum InstituteBusiness Technology Analyst - Data, Automation And AINovi, MI$85,354–$103,013.40 / yearWe combine our expertise in public health and health care delivery with technology development and implementation, practice transformation, training and technical assistance, quality improvement, data analytics, and applied research and evaluation. This is an ideal opportunity for someone with three to five years of experience in data analytics, business intelligence, business systems, reporting, or process improvement who enjoys solving business problems and learning new tools.
Consultative Offerings - Analyst - Business Strategy Deloitte Touche Tohmatsu LtdConsultative Offerings - Analyst - Business StrategyDetroit, MIHere, strategic thinkers turn complexity into advantage-whether boosting efficiency in logistics or advising FinTech's on digital assets, you'll blend technology, data, and risk insight to reimagine how businesses are both run and protected, delivering lasting impact. Must be currently enrolled in an accredited college or university and expected to graduate by Spring/Summer 2027 pursuing a bachelor's degree or higher in one of the following majors or a related/equivalent program: o Business (e.g., Business Administration, Economics, Finance, Accounting, Marketing, Org Behavior).
HR Analyst / Centralization Analyst MedNational StaffingHR Analyst / Centralization AnalystAuburn Hills, MIThe position requires strong analytical skills, the ability to understand full HR process flows, and comfort working in a fast-paced environment with evolving processes due to the ongoing Workday implementation. The HR Analyst reviews, audits, and inputs employee lifecycle transactions in Workday, ensuring accuracy, timeliness, and compliance with Sarbanes-Oxley (SOX) guidelines and internal controls.
["Program Control Analyst II (Hybrid)","Program Control Analyst II (Hybrid)"] BAE Systems USA["Program Control Analyst II (Hybrid)","Program Control Analyst II (Hybrid)"]Wayne$73,534–$125,007 / yearAbout BAE Systems Electronic Systems BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Experience working with Program Management, Program Controls, Program Finance, and/or Earned Value Management (EVM) concepts and processes in a Government contracting environment.
Transportation Process Quality Analyst C&S Wholesale Grocers LLCTransportation Process Quality AnalystDetroit, MI$85,000–$100,000 / yearThis role drives cost visibility, operational efficiency, compliance, and continuous improvement across the transportation network, while partnering closely with Transportation, Operations, and HR leadership. C&S Wholesale Services is one of many companies within the C&S Family of Companies, the largest wholesale grocery supply company in the U.S. and the industry leader in supply chain innovation.
["Payroll Analyst","Payroll Analyst"] Careers Integrated Resources["Payroll Analyst","Payroll Analyst"]WayneA Few Words About Us Integrated Resources, Inc is a premier staffing firm recognized as one of the tri-states most well-respected professional specialty firms. They should possess payroll/human resource business knowledge, in depth ADP and/or Workday knowledge, and system conversion or upgrade experience.
Software Business Analyst Artech LLCSoftware Business AnalystDearborn, MIThe role involves leading the analysis, documentation, and communication of requirements to support IT, business, and product strategy, development, and delivery using automation, workflow, and AI tools. The position requires a deep understanding of business processes, technology, and industry best practices to drive functional and technical analysis, resource planning, and business communications.
["Expert Revenue Requirements Analyst","Expert Revenue Requirements Analyst"] PG&E["Expert Revenue Requirements Analyst","Expert Revenue Requirements Analyst"]OaklandReview and analyze third party testimony, regulatory proposals, pleadings, agreements, and decisions; participate in development of strategies to rebut testimony, help design of new proposals and performance of analyses for submittal in regulatory proceedings. Serve as witness, witness assistant, or subject matter expert for moderately complex cost recovery issues, including developing compelling testimony, workpapers, and discovery responses.
Analyst Strategic Sourcing Analyst - Capital Trinity Health CorporationAnalyst Strategic Sourcing Analyst - CapitalLivonia, MISynthesizes & analyzes data & provides detailed summaries including graphical data presentations illustrating trends & recommending practical options or solutions while considering the impact on business strategy & supporting leadership decision making. Responsible for supporting sourcing and procurement operations by obtaining and managing vendor quotes, including updating expired quotes and maintaining accurate vendor records within procurement systems (PeopleSoft).
Director, Investment Business Analyst Reinsurance Group of America IncDirector, Investment Business AnalystMI$107,060–$159,390 / yearThe Director, Investment Business Analysis is responsible for leading day-to-day business analysis delivery across investment initiatives and owning execution quality within assigned programs or portfolios. The Director partners closely with Investment stakeholders and Technology delivery teams to drive clear outcomes, manage delivery risk, and support successful adoption.
["Senior Revenue Accounting Analyst","Senior Revenue Accounting Analyst"] Dan Global["Senior Revenue Accounting Analyst","Senior Revenue Accounting Analyst"]Detroit$82,800–$85,000 / yearEmployees who live within a commutable distance of one of our hub offices, currently located in Chicago, metro Detroit, Los Angeles, and New York City, are required and expected to work from the office three days per week (two days per week for employees based in Los Angeles). This role reports to the Manager of Revenue Accounting and works closely with the Commercial Finance, Financial Control, Operational Finance and Client Services teams.
NewIT Business Analyst MaximusIT Business AnalystDetroit, MIRemoteFull timeMaximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. - Communication: respond promptly, accurately, and respectfully to client and user requests via emails and phone calls; and clearly communicate requirements to developers via phone, email, and chat.