p>Key Responsibilities: • Read, analyze and interpret key operational metrics to measure and monitor performance; • Define business problems, collect and validate data, establish facts, draw sound conclusions and communicate findings clearly and concisely to a wide audience of internal departments; • Prepare, produce and validate daily, weekly, and monthly reports specifically designed to measure, monitor, and alert the business to unforeseen spikes, dips, or changes in trends; • Design and implement proactive reporting alerts for critical business metrics; • Locate, weave together and validate the accuracy of various data sources to build comprehensive reporting for all levels of operations management; • Analyze and interpret metric trends to identify opportunities for improving existing processes; focus on reducing risk and fraud while simultaneously enhancing collection efficiency and customer satisfaction; • Perform special projects, research, analysis and deliver presentations as requested by senior management. This position focuses on analyzing key metrics and trends to proactively identify opportunities for efficiency, risk reduction, and process improvement across billing, payments, and collections.