Chattanooga, TN18 days ago
ESSENTIAL DUTIES AND RESPONSIBILITIES: Other duties may be assigned by Human Resources: Assists in administering and communicating the company's benefits programs, including health and welfare (medical, dental, vision, prescription, life insurance, disability, AD&D, EAP) and retirement plans in regard to plan options, policy features, enrollment, and other requirements; Assists employees with enrollment, eligibility, payroll deduction, and benefit claim inquiries via telephone and email; Assists in administering leave of absence programs, including Short-Term Disability (STD), FMLA, Long Term Disability (LTD), personal, and military leave; Enters benefits-related data into the computerized human resources information system; Coordinates filing and records management for the benefits department; Participates in Customer Service support to provide and maintain employee satisfaction; Determines when appropriate to escalate issues to management, broker, or carrier; Assists the Benefits Manager in developing annual reports for the HR/Benefits areas and provides data and trend analysis; Assists in the development of communication materials for benefit plan changes, open enrollment, and other events; Assists in periodic audits of benefit plans to ensure proper eligibility, enrollment, and administration; Ensures company compliance with federal and state laws. COMPETENCY: To perform this job successfully, an individual should demonstrate the following competencies: Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics; Technical Skills - Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others; Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentially; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things; Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.