Benefits Representative Jobs in Schaumburg, IL

Coordinates and provides day-to-day service for employee benefits clients by maintaining client relationships, supporting client retention, maintaining strong carrier relationships, and understanding client needs. Our entrepreneurial culture fosters an environment that empowers our people to make the best decisions for our customers and organization, focusing on expanding the industry knowledge of our insurance professionals to better serve our valued clients.

p>The expected pay range for this position is $26-$28 per hour and will be impacted by factors such as the successful candidate's skills, experience and working location, as well as the specific position's business line, scope and level. With over $5 billion in revenue and almost 20,000 employees in 600 offices throughout North America, HUB has grown substantially, in part due to our industry leading success in mergers and acquisitions.

As top tier professionals dedicated to solving our clients health and welfare insurance challenges Alliant team members deliver an unrivaled depth of service and our unique approach enables us to help clients stay resilient and turn change into opportunity.

As one of the 10 largest insurance brokerage firms in the U.S. Alliant provides property and casualty workers compensation employee benefits surety and financial products and services to clients nationwide.

The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture. While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce.

p>Key Responsibilities:

• Client Interaction and Relationship Management:

• Day-to-Day Client Point of Contact: Serve as the primary contact for clients, addressing their needs and concerns promptly and effectively.

• Renewal and Marketing Process:

• Renewal and Marketing Process: Manage the renewal and marketing process from start to finish, negotiating with carriers and recommending renewal actions.

pointer-events-auto scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]" dir="auto" data-turn-id="request-699e0771-5950-8327-a980-42c511838a4d-4" data-testid="conversation-turn-16BBTECH_RESERVED_CHARQUO This role serves as a subject-matter expert in leave of absence programs and partners closely with HR, Payroll, vendors, and employees to ensure seamless, compliant operations across multiple jurisdictions.

This role supports employees and HR teams by managing high volumes of requests across multiple communication channels while ensuring accurate and timely resolution. Manage both static tasks (case management, outbound calls, emails) and dynamic tasks (inbound calls, chats, and emails) while prioritizing workload.

This role is central to ensuring smooth customer interactions, managing orders, and coordinating with internal departments. Ideal candidates will bring exceptional customer service experience, excellent communication skills, and proficiency in CRM systems.

Manage day-to-day relationships with key internal stakeholder groups/departments and state and local agencies by building and maintaining healthy relationships that foster new or improved opportunities to better serve customers . In addition, this candidate will foster and maintain relationships with local community action agencies, and other key internal and external stakeholders focused on the same mission of increasing affordability solutions for economically vulnerable communities in need.

Key ResponsibilitiesSolve customer inquiries with timely, accurate, and professional replies while managing multiple contact channels including inbound calls, chats, emails, outbound calls, and case management. Handle more complex queries such as cost center changes, intake for mass transactions, reporting relationship changes, supervisory organization restructuring, org chart clean-up, and complex job changes.