I: Essential Job Functions: Providing architecture and design solutions to enhance/maintain Enterprise Customer Relationship Management applications such as Siebel or Salesforce (10%); Understanding and reviewing business requirements, conducting design feasibility studies, performing proof of concepts/prototypes (9%); Designing, configuring and customizing Enterprise Customer Relationship Management applications such as Siebel or Salesforce for business needs (typically, design/coding, design/code reviews and unit testing) (5%); Integrating Siebel or Salesforce Customer Relationship Management with other systems such as New York State of Health, MAXe and Oracle Knowledge Management through web service and iFrames (5%); Supporting Project Manager in planning activities including effort estimation, tasks/assignments, risk identification, daily and weekly status reporting (5%); Creating and monitoring JIRA/IT tickets for defects, deployments and other maintenance activities (1%); Communicating/collaborating with Operations, System Integration Testing, User Acceptance Testing teams and other stake holders including third party vendors (5%); Conducting daily SCRUM meetings, reviewing progress, discussing and prioritizing work/assignments (5%); Supporting Production, System Integration Testing, User Acceptance Testing, Regression and Training environments for monitoring, troubleshooting and deployment activities (5%); Creating/maintaining Siebel or Salesforce Customer Relationship Management playbook/knowledge base for typical technical issue/solutions (5%); Responsible for managing the overall development lifecycle of the assigned software application (5%); Working with the development resources to design and develop software solutions based on requirements to ensure functionally sound products are designed properly (5%); Collaborating with different functional groups, including Operations, Business Analyst, System Analyst, Testing and Project Management Office on the definition and prioritization of the requested solution (5%); Managing and executing according to established project plans and delivery timelines (5%); Managing performance metrics and demonstrating continuous improvement in containing defects found in production (5%); Contributing to the technical and process innovation of the engineering department as a whole (5%); Providing mentoring and guidance to development resources (5%); Working on Siebel modules of small to large scope (2%); Participating in analysis, design, data modeling, coding, testing, and debugging of software and configuration anomalies (2%); Supporting and troubleshooting existing Seibel applications (2%); Handling user acceptance testing (2%); Producing clear and technical documentation (2%). Special Skills Required: Experience with the following tools and technologies: o Siebel Enterprise Application Integration (EAI), SOAP structure, import / export WSDLs, XSDs, XMLs and EAI Business Services, Web Services; o Siebel Configuration, e-Scripting, Task Based UI, State Models, Application Deployment Manager (ADM), Smart Scripts, PL/SQL Stored Procedures; o Siebel Business Process Administration involving Workflows and Workflow Policies; o Siebel Tools, SOAP UI, Oracle SQL Developer, Jira; o Web templates, JS, CSS files, Physical Model and Physical Renderer for Siebel Open UI.