Customer Service Representative Guild Garage GroupCustomer Service RepresentativeInwood, WV$16–$18 / hourPay Range $16—$18 USD By submitting your application, you consent to receive text messages, emails, and phone calls from Guild Garage Group and/or our coalition of partnered brands regarding job opportunities, application status, and recruiting-related communications. You will be part of a world class family of residential services brands, that invests heavily in training and developing our people to position for continued success.
NewAssociate Sales Representative - Western Maryland CONMED CorpAssociate Sales Representative - Western MarylandFrederick, MDCONMED Orthopedics is seeking an ambitious Associate Sales Representative to represent our expansive product portfolio that ranges from sports medicine implants, Hall Surgical Powered Instruments, MTF biologics as well as our fast growing BioBrace Implant! As an Orthopedic Associate Sales Representative, you will be given the opportunity to assist our top sales professionals in strategically selling and promoting CONMED's Orthopedic products within a defined geographic territory to our customers.
NewMedicaid Eligibility Representative (Onsite) - Bilingual - Spanish/English - Bethesda, MD Receivables Management Partners LLCMedicaid Eligibility Representative (Onsite) - Bilingual - Spanish/English - Bethesda, MDBethesda, MD$19–$21 / hourPart timeWe focus on optimizing payments, allowing clients to focus on patient care, and pride ourselves on our core values: Integrity, Teamwork, Continuous Improvement, Client-Focused, and Results-Oriented. As a Medicaid Eligibility Representative, you will work directly within our client hospitals, making a difference by connecting uninsured hospital patients with crucial funding like Medicaid.
NewActivity Security Representative (ASR) II ~ Washington, DC area GD Information TechnologyActivity Security Representative (ASR) II ~ Washington, DC areaChantilly, WashingtonTo ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
Commercial Sales Representative Future Sales Director Rolling Suds Alexandria-ArlingtonCommercial Sales Representative Future Sales DirectorAlexandria, Virginia$90,000–$110,000 / yearWe're 77% commercial revenue, with long-term recurring contracts across Northern Virginia and Maryland — clients include management companies and REITs such as JLL, Greystar, Grady Management, First Residential, Regency Centers, and Combined Properties. Compensation: $90,000.00 - $110,000.00 per year Rolling Suds is a company that takes pride in delivering top-quality power washing services to both residential and commercial clients.
Senior Clinic Operations Representative - Northern Virginia Children's National Medical CenterSenior Clinic Operations Representative - Northern VirginiaNorthern Virginia, VA$21.17–$42.35 / hourPlease note that it is the policy of Children's National Hospital to ensure a "drug-free" work environment: a workplace free from the illegal use, possession or distribution of controlled substances (as defined in the Controlled Substances Act), or the misuse of legal substances, by all staff (management, employees and contractors). Collect and record co-payments, deposits and payments in full and provide payer with receipt: Responsible for helping department meet 85% of the collection target for the department.
Outside Sales Representative - DC NextepOutside Sales Representative - DCWashington, DCA typical day could include making sales calls, moving prospects through our sales process, delivering IPs and proposals, and working with our internal teams to qualify prospects. About the role: To be successful in this role, you need to love working with people because you’ll be building relationships with business owners and leaders every day.
Outside Property Associate Claim Representative The Travelers CompaniesOutside Property Associate Claim RepresentativeSilver Spring, MD$52,600–$86,800 / yearThis position requires the individual to access and inspect all areas of a dwelling or structure, which is physically demanding requiring the ability to carry, set up and climb a ladder weighing approximately 38 to 49 pounds, walk on roofs, and enter tight spaces (such as attic staircases and entries, crawl spaces, etc.). As an Associate Claim Rep, Outside Property, you will receive comprehensive training in claim handling, customer service, and policy interpretation while working alongside experienced claim professionals.
Outside Sales Representative OrkinOutside Sales RepresentativeFairfax, Virginia$80,000–$120,000 / yearFull timeServe as an empathetic problem solver for commercial customers by utilizing the in-depth training provided to recommend the best innovative overall solution for each customer's needs. As part of the Orkin Commercial sales team, you get the advantage of a highly persuasive pitch: top-notch service from an iconic brand name and the industry leader with almost 125 years of protecting homes and businesses.
Customer Relations Representative - State Farm Agent Team Member Anh Nguyen - State Farm AgentCustomer Relations Representative - State Farm Agent Team MemberAlexandria, VAFull timeAhn Nguyen State Farm is seeking a friendly, motivated, and customer-focused Customer Relations Team Member to join our team. In this role, you’ll help customers protect what matters most while providing exceptional service and building lasting relationships.
Customer Service Representative - State Farm Agent Team Member Sharon Eddy - State Farm AgentCustomer Service Representative - State Farm Agent Team MemberAlexandria, VAFull timeAs a State Farm team member for Sharon Eddy - State Farm Agent, you will build and develop customer relationships within the community to promote State Farm products including auto, home and life insurance. Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
Clinical Care Transition Specialist / Registered Nurse - Fairfax Option Care Health IncClinical Care Transition Specialist / Registered Nurse - FairfaxChantilly, VA$88,853.42–$148,111.54 / yearClinical Transition Specialists ensure proper placement of patients within the Home Health Care setting by assessing patients, gathering preadmission information, collaborating with internal (intake) and external (case managers, discharge planners) partners to ensure quality of service and implementation of an effective treatment plan. Travels to and from partnerships facilities, community hospitals, and medical practice offices to sell Option Care Services, process referrals and provide live education and training support to patient/caregiver and referral sources.
Sales Representative eCom Solutions IncSales RepresentativeHerndon, VASupport sales team members with account setup, order processing, billing issues, shipping, escalations, and associated customer-related assistance, as needed. The Sales Operations Specialist plays a key role in approving and processing accurate orders in a timely manner.
Business Development Representative (Entry-Level) EAB Global, Inc.Business Development Representative (Entry-Level)Washington, DC$42,000–$46,000 / yearThe Partner Development organization develops innovative sales and marketing strategies to generate new business opportunities for EAB and Seramount (an EAB business offering employee-centric talent solutions to help leading companies unlock what's possible with a truly engaged workforce). PDRs identify executives who may benefit from EAB or Seramount products and services, leverage resources to connect with qualified leads, and schedule meetings for Partner Development Executives (PDEs) to meet and further advance those prospective relationships.
Field Service Representative Schneider Electric USA, IncField Service RepresentativeAshburn, VAFull timeSchneider's Field Service Representatives play an impactful role within the organization - collaborating with customers, team members and third-party partners to perform assembly, startup, diagnostic, repair and preventive maintenance on both Company and third-party manufactured equipment in a variety of dynamic environments. 2+ years of field service repair and customer service with UPS (Uninterruptible power supply (UPS) systems, power distribution and switchgear, seamless automatic transfer switches (ATS), power distribution units, electrical, electro-mechanical or electronics related equipment.
HVAC Technical Sales Representative (Sterling, VA) McClure CompanyHVAC Technical Sales Representative (Sterling, VA)Sterling, VA$100,000–$110,000 / yearHVAC Technical Sales Representative Essential Functions: With minimal supervision, presents the McClure Company offerings – particularly focused on the company’s target vertical markets; commercial, industrial, healthcare, education, and government. HVAC Technical Sales Representative Experience, Technical Skills & Attributes Required: Five (5) or more years of proven technical HVAC industry experience working directly with our target markets.
HVAC Technical Sales Representative McClure CompanyHVAC Technical Sales RepresentativeSterling, VA$100,000–$110,000 / yearHVAC Technical Sales Representative Essential Functions: With minimal supervision, presents the McClure Company offerings – particularly focused on the company’s target vertical markets; commercial, industrial, healthcare, education, and government. HVAC Technical Sales Representative Experience, Technical Skills & Attributes Required: Five (5) or more years of proven technical HVAC industry experience working directly with our target markets.
Customer Service Representative TRC Talent SolutionsCustomer Service RepresentativeWashington, DCTemporaryEnsures accurate and complete account follow-up by demonstrating a thorough understanding of carrier-specific reimbursement as applicable to claim processing to include: eligibility discrepancies, UB-04 and/or 1500 claims form review, DRG, per diem, case rate, fee schedule reimbursements, etc. Responsibilities: Performs second-tier account follow-up activities in accordance with organizational, client and regulatory guidelines for outstanding insurance receivables including, but not limited to: Performing account follow-up activities on high-dollar accounts receivable .
Retail Sales Representative (Vienna, VA) Dealer Tire LLCRetail Sales Representative (Vienna, VA)Vienna, VA$28.34–$30.85 / hourDealer Tire, an industry‑leading, family‑owned company supporting premium automotive brands nationwide, is searching for driven, people‑focused professionals to join our team as a Retail Tire Sales Representative. We're laser focused on helping the world's largest and most trusted auto manufacturers grow their tire business-in fact, we've sold more than 60 million tires to date.
Service Representative I (NJUS) NetJets Inc.Service Representative I (NJUS)VAThis includes but is not limited to being the onsite Owner advocate; ensuring that Owners are comfortable during flight delays by serving beverages and/or catering; keeping Owners informed of all information provided by our home office during flight delays; personalizing the travel experience by gifting items that align with both the nature of travel and company guidelines. The Service Representative I is NetJets' presence onsite for Owners and crew at top volume airports, meeting both arriving and departing flights and ensuring all requested items (catering, ground transportation, special requests) are perfect for each flight.
Pharmaceutical Sales Representative - Territory Manager - Dermatology Specialty Lilly USAPharmaceutical Sales Representative - Territory Manager - Dermatology SpecialtyWashingtonOur current groups include: Africa, Middle East, Central Asia (AMECA), Black Employees at Lilly (BE@Lilly), Chinese Culture Network (CCN), EnAble, Evolve, Lilly Indian Network (LIN), Organization of Latinx at Lilly (OLA), Pride (LGBTQ+ Allies), Veterans Leadership Network (VLN) and Women’s Initiative for Leading at Lilly (WILL). This includes HCPs in dedicated dermatology practices, as well as representatives in key hospital accounts, including dermatologists, dermatology fellows, dermatology educators, chief internal medicine residents, chief family practice residents and residents involved in dermatology rotations.
Sales Representative - Uniform (Manassas, VA, US, 20110) Cintas CorpSales Representative - Uniform (Manassas, VA, US, 20110)Manassas, VAWith offerings including uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday. Cintas Corporation helps more than one million businesses of all types and sizes get Ready to open their doors with confidence every day by providing products and services that help keep their customers' facilities and employees clean, safe, and looking their best.
Service BDC Representative Joyce Koons AutomotiveService BDC RepresentativeManassas, VirginiaThese efforts will primarily focus on assisting customers with scheduling service appointments and contacting customers with outstanding safety recalls and lapsed vehicle service. As a Service BDC Representative, you will be responsible for ensuring all service customers receive prompt responses to Internet and telephone inquiries.
Business Development Representative Merit RestorationsBusiness Development RepresentativePurcellville, VirginiaTarget and develop relationships with insurance adjusters, independent adjusters, property managers, plumbers, HOAs, landlords, general contractors, and real estate professionals. Submit a written weekly recap to your Branch Manager every Friday — include wins, follow-ups needed, and obstacles faced.
Customer Support & Inside Sales Representative – Cell and Gene Therapy CRO Services uBriGene (MA) Biosciences Inc.Customer Support & Inside Sales Representative – Cell and Gene Therapy CRO ServicesGermantown, MDJob Title: Customer Support & Inside Sales Representative – Cell and Gene Therapy CRO Services Location: Germantown, MD Company: uBriGene Biosciences Website: ubrigene.com Key Responsibilities: Customer Support: Act as the primary point of contact for customers, addressing inquiries related to our cell and gene therapy products and services.
Outside Sales Representative Global Payments Inc.Outside Sales RepresentativeArlington, VADeliver consultative, value-based presentations both in-person and virtually to demonstrate how Genius helps businesses streamline payments, improve operations, and increase customer loyalty. Global Payments offers a comprehensive benefits package to all of our team members, including medical, dental and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs, and worldwide days of service.
Account Representative - State Farm Agent Team Member Jennifer Respress - State Farm AgentAccount Representative - State Farm Agent Team MemberReston, VAFull timeMy husband now works with the Department of Energy here in the DC area, and I’m proud of my two daughters-one currently in medical school after graduating from George Mason University, and the other enjoying high school and spending time horseback riding. ROLE DESCRIPTION: As Account Representative - State Farm Agent Team Member for Jennifer Respress - State Farm Agent, you are vital to our daily business operations and customers’ success.
Multi-Line Representative - State Farm Agent Team Member Thomas Ntuk - State Farm AgentMulti-Line Representative - State Farm Agent Team MemberHerndon, VAFull timeYou’re motivated by goals and growth , and you know how to turn needs-based conversations into confident buying decisions that truly help customers. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference.
Route Service Representative (4-Day Workweek) CintasRoute Service Representative (4-Day Workweek)Manassas, VA$45,000–$90,000 / yearWith offerings including uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday®. Cintas Corporation helps more than one million businesses of all types and sizes get Ready™ to open their doors with confidence every day by providing products and services that help keep their customers’ facilities and employees clean, safe, and looking their best.
Customer Service Representative - State Farm Agent Team Member Neil Mckinnon - State Farm AgentCustomer Service Representative - State Farm Agent Team MemberFairfax, VARemotePart timeAs a Customer Service Representative - State Farm Agent Team Member with Neil Mckinnon - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
Residential Sales Representative NSSResidential Sales RepresentativeChantilly, VirginiaThe Residential Sales Representative will be responsible for driving sales of GOLFZON simulators for homeowners across the U.S. This is a consultative sales role focused on helping customers design their dream in-home golf experience. The role blends inbound lead management with proactive outbound development—partnering with homeowners, builders, designers, and project managers to ensure each installation delivers exceptional results.
Assistant Route Service Sales Representative (4-Day Workweek) (Frederick, MD, US, 21703) Cintas CorpAssistant Route Service Sales Representative (4-Day Workweek) (Frederick, MD, US, 21703)Frederick, MD$19.80–$24.75 / hourWith offerings including uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday. Cintas Corporation helps more than one million businesses of all types and sizes get Ready to open their doors with confidence every day by providing products and services that help keep their customers' facilities and employees clean, safe, and looking their best.
Public Sector Business Development Representative QuorumPublic Sector Business Development RepresentativeWashingtonRemoteWe are a remote-friendly team with flexible work options: work remotely or, if you're in the area, choose to visit our vibrant, sunlit space in our modern, open-concept office in Washington, D.C. Our office building is located in the heart of downtown DC, easily accessible by metro, bus, and rideshares. You will spend your time identifying and qualifying new business opportunities within the public sector, mapping out key stakeholders, and initiating conversations that turn prospects into long-term partners.
Sales Representative Navy Mutual Aid AssociationSales RepresentativeArlington, VANavy Mutual will accept proof of an active license from any U.S. state to waive the Virginia Life and Annuities Insurance examination, however the "Navy Mutual Way" training and other required testing cannot be waived. Make 40-60 outbound sales' calls daily to actively make sales & schedule appointments with prospective members.
NewSales Representative - First Aid and Safety (Chantilly, VA, US, 20151) Cintas CorpSales Representative - First Aid and Safety (Chantilly, VA, US, 20151)Chantilly, VA$60,000–$150,000 / yearWith offerings including uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday. Cintas Corporation helps more than one million businesses of all types and sizes get Ready to open their doors with confidence every day by providing products and services that help keep their customers' facilities and employees clean, safe, and looking their best.
NewSales Representative - Uniform (Alexandria, VA, US, 22310) Cintas CorpSales Representative - Uniform (Alexandria, VA, US, 22310)Alexandria, VA$60,000–$150,000 / yearWith offerings including uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday. Cintas Corporation helps more than one million businesses of all types and sizes get Ready to open their doors with confidence every day by providing products and services that help keep their customers' facilities and employees clean, safe, and looking their best.
NewPatient Relations Representative Gastro HealthPatient Relations RepresentativeFairfax, VAGastro Health is the one of the largest gastroenterology multi-specialty groups in the United States, with over 130+ locations throughout the country. Our team is composed of the finest gastroenterologists, pediatric gastroenterologists, colorectal surgeons, and allied health professionals.
Service Sales Representative - First Aid and Safety (Manassas, VA, US, 20110) Cintas CorpService Sales Representative - First Aid and Safety (Manassas, VA, US, 20110)Manassas, VA$45,000–$90,000 / yearWith offerings including uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday. Cintas Corporation helps more than one million businesses of all types and sizes get Ready to open their doors with confidence every day by providing products and services that help keep their customers' facilities and employees clean, safe, and looking their best.
Countertops Outside Sales Representative Palmyra Stone IncCountertops Outside Sales RepresentativeFairfax, VAFull timeWith a strong focus on premium materials, expert installation, and personalized service, we help clients transform kitchens, bathrooms, and workspaces with custom stone solutions that combine durability with elegant design. You will be the face of Palmyra Stone Inc. in the field—connecting with contractors, builders, designers, and homeowners to showcase our high-quality materials and services, and expand our customer base.
NewFinancial Representative – State Farm Agent Team Member Anh Nguyen - State Farm AgentFinancial Representative – State Farm Agent Team MemberAlexandria, VAFull timeAnh Nguyen State Farm Agency is a leading provider of insurance and financial services, committed to helping individuals and families protect what matters most and achieve their financial goals. As a Sales Representative, you will play a pivotal role in helping individuals and businesses in our community understand their insurance needs and find the best solutions to protect their assets.
Business Development Representative - First Aid and Safety CintasBusiness Development Representative - First Aid and SafetyChantilly, VA$60,000–$150,000 / yearWith offerings including uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday®. Cintas Corporation helps more than one million businesses of all types and sizes get Ready™ to open their doors with confidence every day by providing products and services that help keep their customers’ facilities and employees clean, safe, and looking their best.
Assistant Route Service Sales Representative (4-Day Workweek) CintasAssistant Route Service Sales Representative (4-Day Workweek)Frederick, MD$19.80–$24.75 / hourWith offerings including uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday®. Cintas Corporation helps more than one million businesses of all types and sizes get Ready™ to open their doors with confidence every day by providing products and services that help keep their customers’ facilities and employees clean, safe, and looking their best.
Outside Sales Representative Aspire AVSOutside Sales RepresentativeSterling, VA$125,000–$235,000 / yearYour Ideal Knowledge/Experience (a plus!): +3yrs Sales Experience to UHNWI in the Built/Construction Environment Ideal Knowledge: Selling Audio & Video (Resi/Commercial A/V), Networking, Lutron lighting & shading, Control4 (C4), Savant, Crestron Control Systems, High End Home Cinema and Audio, Video Conferencing, etc. The Outside Sales Representative is responsible for creating sales, establishing and maintaining both client and referral relationships, curating a steady pipeline of active opportunities, and consistently hitting the established monthly sales quota.
Sales Associate - Customer Service Representative Battery Life, LLC dba Batteries PlusSales Associate - Customer Service RepresentativeAlexandria, VA$14–$15 / hourFull timeJob Qualifications as a Customer Service Sales AssociateAbility to learn and incorporate new technologyAbility to make sound decisions within company policies and guidelinesExcellent communication skillsPassion for basic math problem solvingAnalyticalAbility to multi-task and prioritizeKnowledge of and ability to use common hand and power tools for auto battery installsGood hand/eye coordination (for watch and small electronics disassemble and reassemble)Independent thinker and team playerOutgoing and approachable personality. The increasing demand for "specialty" and replacement batteries, combined with our reputation for solving battery problems and providing helpful advice, has led to our rapid success and expansion.
Admissions Representative American Public University SystemAdmissions RepresentativeCharles Town, WVResponsibilities: Consults and advises potential students to jointly discover goals, advise toward solutions around degree planning, payment, transfer credit, and other enrollment decisions, and implement an action plan to support students in achieving identified goals. This role is expected to help potential students discover goals, needs, and advise toward solutions, and enrollment decisions, work toward an action plan to achieve goals, and ultimately make admissions decisions regarding student fulfillment of admissions requirements.
Nobel Biocare Territory Representative (N. VA) Envista DentistryNobel Biocare Territory Representative (N. VA)Arlington, VirginiaRemoteThe Nobel Biocare Territory Representative is responsible for achieving or exceeding sales and service goals mainly in dental clinics and/or dental laboratories within an assigned territory, through the effective selling and promoting of Nobel Biocare products, solutions and services to existing and potential new customers within the framework of organizational policies and directives. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes.
Nobel Biocare Territory Representative (Washington DC) Envista DentistryNobel Biocare Territory Representative (Washington DC)Bethesda, MarylandRemoteThe Nobel Biocare Territory Representative is responsible for achieving or exceeding sales and service goals mainly in dental clinics and/or dental laboratories within an assigned territory, through the effective selling and promoting of Nobel Biocare products, solutions and services to existing and potential new customers within the framework of organizational policies and directives. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes.
Back Parts Counter Representative Penske CorporationBack Parts Counter RepresentativeVienna, VAMercedes-Benz of Tysons Corner, a Penske Automotive Group dealership, is looking for an experienced Back Parts Counter Representative to join our team and help deliver extraordinary customer experiences. At Penske Automotive Group (PAG), we strive to create a positive and challenging workplace that promotes excellence and achievement, and we aim to deliver the very best experience possible to our customers.
NewAltra: Field Service Representative (Spokane) VF CorporationAltra: Field Service Representative (Spokane)WashingtonRemoteAdditionally, while formal education in a related field is great to have, we are most interested in your 1+ year of specialty retail experience (run or outdoor specialty preferred) and 2+ years of marketing, sales, or field service experience. The FSR partners closely with Sales Representatives, specialty retail accounts, and cross-functional teams to execute activation plans and strengthen Altra’s presence in the market.
ESIS Senior Claims Representative, WC Chubb LtdESIS Senior Claims Representative, WCVAESIS provides a full range of sophisticated risk management services, including workers compensation claims handling; a broad spectrum of casualty insurance products, such as general liability, automobile liability, products liability, professional liability, and medical malpractice claims handling; and disability management. Strong communication and interpersonal skills to be capable of dealing with claimants, customers, insureds, brokers, attorneys etc. in a positive manner concerning losses.