General Manager | Full Time | Santander Arena Oak View GroupGeneral Manager | Full Time | Santander ArenaReading, PAFounded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. Together with the historic Santander Performing Arts Center, which features Broadway productions, comedy shows, concerts, and cultural performances, the venues attract hundreds of thousands of visitors each year and serve as a cornerstone of entertainment and economic activity in Berks County.
Brand Ambassador – Marketing Manager Men's Health & Wellness Gameday Men's Health HarrisburgBrand Ambassador – Marketing Manager Men's Health & WellnessHarrisburg, PA$20–$25 / hourPart timeOur mission is simple: help men regain their energy, confidence, and quality of life through world-class healthcare and exceptional patient experiences. Our clinics feature a comfortable, upscale "man-cave" environment with personalized care, modern technology, and a strong focus on patient outcomes.
Team Leader, Food Svcs , UPMC Memorial University of Pittsburgh Medical CenterTeam Leader, Food Svcs , UPMC MemorialYork, PAWe are hiring a full-time Team Lead, Food Service at UPMC at Memorial, Candidates need to be available to work Five 8 hour shifts per week, 5:30am-2pm, 6am-2:30pm, 10am-6:30pm, 11am-7:30am, and /or 11:30am-8pm including every other weekend & every other holiday. Licensure, Certifications, and Clearances: Allegheny County Health Dept or other certified food protection manager certification required within 6 months of hire.
Team Leader, Food Svcs, UPMC Harrisburg University of Pittsburgh Medical CenterTeam Leader, Food Svcs, UPMC HarrisburgHarrisburg, PALicensure, Certifications, and Clearances: Allegheny County Health Dept or other certified food protection manager certification required within 6 months of hire. Support the Food Service Supervisor in all aspects of the daily operation, with emphasis on the training and development of food service associates.
Restaurant Manager - Circular Hershey Entertainment & Resorts CompanyRestaurant Manager - CircularHershey, PAFull timeThe Hotel Hershey is situated high atop the town of Hershey and has 326 guest rooms, including 19 Villas with 98 luxury sleeping rooms, as well as 25,000 square feet of meeting and function space. Ensure that all pre and post service line ups are executed daily and that monthly department meetings are held for all employees.*.
Manager I, Field Technical Service Engineering - Surgical Alcon ResearchManager I, Field Technical Service Engineering - SurgicalColumbia, PennsylvaniaThe Regional Service Manager leads a team of 8 to 14 field service engineers to install and support Alcon Laser, Surgical and diagnostic equipment within the assigned service region (Pennsylvania, Maryland, Virginia, West Virginia, Ohio) . Maintain positive working relationships with customers, field sales, clinical teams and other regional managers ensuring that customers’ needs are met.
Program Manager - IDD Community Home Services COMMUNITY SERVICES GROUP, INC.Program Manager - IDD Community Home ServicesLancaster, PAQualifications: This position requires one of the following combinations of education and experience: Master's degree from an accredited college or university, 1 year experience working directly with persons with intellectual and/or developmental disability (IDD) and 1 year supervisory experience. An associate's degree or 60 credit hours from an accredited college or university, 4 years of experience working directly with persons with IDD and 1 year supervisory experience (except in the ICF/MR setting).
NewOffice Services- Receiving and Shipping associate The MCS Group, Inc.Office Services- Receiving and Shipping associateMiddletown, PA$19–$19.75 / hourPart timeThe Mail and Receiving Associate must be highly motivated, customer focused and capable of demonstrating a variety of tasks related to the legal environment. Monitors shipping supply inventory and orders supplies based on established par levels.
Category Manager - Manufacturing Procurement Arconic CorpCategory Manager - Manufacturing ProcurementLancaster, PAExcellent communication and partnership skills are essential as the role interfaces with a broad stakeholder base including operational teams, supply chain leaders, global process owners, Quality, customers, suppliers, etc. Bachelor's degree in Business, Management, Supply Chain, Logistics, Information Technology, Politics/Political Science, Policy, Finance, Accounting, Data Science/Analytics, Marketing/Communications, Economics, Mathematics, or Engineering from an accredited Institution.
HVAC Account Manager Graham Inc.HVAC Account ManagerYork, PAThis role serves as the primary point of contact for commercial and/or residential customers, helping drive revenue growth through maintenance agreements, system upgrades, repairs, and replacement opportunities. The HVAC Account Manager is responsible for developing and maintaining strong customer relationships while managing service agreements, project opportunities, and overall client satisfaction.
Digital Product Manager City National BankDigital Product ManagerNewark, DERemote$92,114–$156,880 / yearEngage with user experience and research teams to define and implement client usability testing concept validation and co-creation studies to gain insights and identify client needs and solutions Design Thinking. Lead and manage cross-functional teams to get buy-inapprovalguidance including lines of business operations legal compliance information security fraud and other LOBs.
ASSISTANT CASE MANAGER, DRC The GEO GroupASSISTANT CASE MANAGER, DRCHarrisburg, PennsylvaniaFull timeFrom the development of state-of-the-art facilities and the provision of management services and evidence-based rehabilitation to the post-release reintegration and supervision of individuals in the community, GEO offers fully diversified, cost-effective services that deliver enhanced quality and improved outcomes. This position provides case management support for a Day Reporting Center checking in participants and assisting Case Managers with case coordination, case management, and documentation.
Senior Manager - Investment Management Governance Office - RNDIP/ Reg R City National BankSenior Manager - Investment Management Governance Office - RNDIP/ Reg RNewark, DERemote$157,943–$293,299 / yearWorking within the Investment Management Governance Office and with Senior Management of the Wealth Management division, this role will be responsible for City National Banks Retail Non-Deposit Investment Program (RNDIP) and Reg R compliance to include coordination with City National Banks Network Affiliates and colleagues across the division to implement policies, develop procedures and controls related to the governance requirements outlined in the OCC RNDIP Handbook (June 2024) and produce quarterly metrics and reports to the Wealth Management & Fiduciary Committee and the Private Banking and Wealth Management Business and Risk Committee. At the direction of the Head of Investment Management Governance act as an intermediary/point person for City National Banks ("CNB's) Investment Management Governance Office, which includes managing the Retail Non-Deposit Investment Products (the "RNDIP") program and Reg R compliance.
Cross Dock Manager LKQ CorpCross Dock ManagerYork, PAAs the Cross Dock Manager, you will oversee daily cross-dock operations, lead a team of delivery drivers, and ensure safe, timely, and organized delivery execution. Direct, coordinate, and supervise the activities of drivers to ensure the productivity and safety of our drivers, vehicles, and equipment, and our customers' products.
Health Officer City of Lancaster PAHealth OfficerLancaster, PA$50,000–$60,000 / yearWork may include performing inspections of food service establishments, childcare facilities, tattoo/body art facilities, investigating reported cases of childhood lead poisoning, and responding to public health hazards and issues. All Health Officer candidates shall be required to offer evidence of successful completion of the following within six (6) months of hire: Public Health, Food Safety, Environmental Sanitation, and Emergency Preparedness certificate courses required by the PA Department of Health.
NewAssistant Club Manager BJ's Wholesale Club Holdings IncAssistant Club ManagerNewark, DEWorking closely with the Club Manager, the Assistant Club Manager in Training (AMIT) is responsible for providing leadership and direction within the club and driving club performance, particularly for the departments that they directly manage. Drive Sales, Inventory Control, and Shrink Management: Lead execution of key operational processes to ensure in-stock conditions, minimize shrink, and drive sales performance through accurate inventory management and product availability.
Account Manager - State Farm Agent Team Member Cris Stabley - State Farm AgentAccount Manager - State Farm Agent Team MemberNew Freedom, PAFull timeAs a Account Manager - State Farm Agent Team Member with Cris Stabley - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. We meet daily to stay connected, celebrate wins with food, gift cards, and fun office traditions, and enjoy team outings and casual get-togethers outside the office.
ASSISTANT SPA MANAGER - NEWARK Hand and Stone Franchise CorpASSISTANT SPA MANAGER - NEWARKNewark, DE$17–$21 / hourHand & Stone Massage and Facial Spa - NEWARK (302 Suburban Dr, Newark, DE 19711) is seeking a high-energy, sales-driven leader to join our team as a General Manager in Training (GMIT). This role is ideal for a motivated, people-first leader who thrives in a fast-paced environment, excels at driving sales performance, and is passionate about leading and developing a strong front desk team.
Customer Service Representative Crash ChampionsCustomer Service RepresentativeLancaster, PennsylvaniaFull timeChampions Do More: As one of the fastest-growing and most exciting brands in the industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert . Effectively manage all incoming phone calls, walk-in business, and written correspondence, and direct such matters to the appropriate person or department.
Psychiatrist | Partial Hospitalization Program | Part-Time 16 hrs/wk | Harrisburg & Carlisle, PA | $210/hr Merakey USAPsychiatrist | Partial Hospitalization Program | Part-Time 16 hrs/wk | Harrisburg & Carlisle, PA | $210/hrHarrisburg, PA$200–$210 / hourWorking collaboratively with an interdisciplinary treatment team, this provider supports individuals requiring structured, intensive outpatient care while promoting stabilization, recovery, and successful transitions to less intensive levels of care. The Psychiatrist will provide onsite psychiatric services for Merakey's Partial Hospitalization Program (PHP), delivering psychiatric evaluations, medication management, and ongoing treatment for adults with behavioral health needs.
ASSISTANT SPA MANAGER - WYOMISSING Hand and Stone Franchise CorpASSISTANT SPA MANAGER - WYOMISSINGWyomissing, PA$17–$21 / hourHand & Stone Massage and Facial Spa - WYOMISSING (1185 Berkshire Blvd, Wyomissing, PA 19610) is seeking a high-energy, sales-driven leader to join our team as a General Manager in Training (GMIT). This role is ideal for a motivated, people-first leader who thrives in a fast-paced environment, excels at driving sales performance, and is passionate about leading and developing a strong front desk team.
Preserve Manager, Palmyra Atoll USA The Nature ConservancyPreserve Manager, Palmyra AtollPalmyra, PennsylvaniaDemonstrated experience overseeing the construction or maintenance repairs of a building or facility, including working knowledge of maintenance and repair of diesel and gasoline engines; generators; outboard motors; water filtration and plumbing systems; hydraulics; refrigeration systems; energy systems, preferably experience with photovoltaic and battery storage, and a working knowledge in use of common hand and power tools. The ideal candidate is a collaborative leader with strong facilities management and project management skills and experience, and the proven interpersonal savvy to build and maintain effective relationships with staff, partners, and guests (donors, researchers, visiting vessel's crews & passengers).
NewConstruction & Commissioning Quality Mgr Voith GmbH & Co KGaAConstruction & Commissioning Quality MgrYork, PAPrepare, review, compile, and submit contract-required documents to the customer, including site quality dockets, quality data books, quality dossiers, inspection reports, test records, NCR documentation, redline support documents, and closeout packages. Serve as the primary quality interface between Voith site teams, Project Quality, Project Management, Engineering, Manufacturing, Supply Chain Quality, subcontractors, vendors, customer inspectors, and site stakeholders.
Customer Experience Manager Five Below IncCustomer Experience ManagerLancaster, PAAt Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required).
Customer Experience Manager - Exeter PA Five Below IncCustomer Experience Manager - Exeter PAReading, PAAt Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required).
Day Program Manager Penn-Mar Human ServicesDay Program ManagerPAOversee program operations: approve timesheets and PTO requests, maintain confidentiality, ensure maintenance of staff certifications and trainings, maintain positive relationships with supported individuals, families and other stakeholders. Complete Train-the-Trainer medication administration requirements, support timely medical and dental care, and ensure individuals spent at least 25% of their month engaged in community services, with improvement plans created when necessary.
Senior Manufacturing Engineer GTT, LLCSenior Manufacturing EngineerNewark, DEOpen to candidates who are not fully Senior level if they meet the hands-on and medical device criteria; compensation for non-Senior candidates will be evaluated individually. Thorough understanding of Lean Manufacturing principles required: 5S, Value Stream Mapping, Kanban, SMED, GEMBA mindset, KPI development and management.
Environmental Complex Manager- New Holland PA- (1S) Tyson FoodsEnvironmental Complex Manager- New Holland PA- (1S)New Holland, PennsylvaniaDuties include: supervising the waste water supervisor and waste water operators creating and implementing environmental programs writing compliance plans tracking key performance indicators for compliance developing and submitting permit applications implementation of waste minimization programs ensuring on time reporting of all required compliance-based reports and communicating any non-compliant issues. The environmental programs include: Clean Air Act; Clean Water Act; Comprehensive Environmental Response Compensation and Liability Act; Resource Conservation and Recovery Act; Federal Insecticide Fungicide and Rodenticide Act Oil Pollution Act; Safe Drinking Water Act and other local state and federal environmental regulations.
Senior Commercial Relationship Manager Fulton Financial CorpSenior Commercial Relationship ManagerLancaster, PA$143,100–$238,500 / yearLeverage knowledge of diverse types of businesses, industries, markets, financial and economic concepts, as well as creative marketing techniques, utilizing Fulton resources and materials to develop business network and prospects. Each employee of the Organization, regardless of position, is accountable for reading, understanding and acting on the contents of all Company-assigned and/or job related Compliance Programs, regulations and policies and procedures, as well as ensure that all Compliance Training assignments are completed by established due dates.
Day Program Manager Penn Mar Organization, Inc.Day Program ManagerNew Freedom, PAOversee program operations: approve timesheets and PTO requests, maintain confidentiality, ensure maintenance of staff certifications and trainings, maintain positive relationships with supported individuals, families and other stakeholders. Complete Train-the-Trainer medication administration requirements, support timely medical and dental care, and ensure individuals spent at least 25% of their month engaged in community services, with improvement plans created when necessary.
Recovery Specialist Family First Health Center Inc.Recovery SpecialistPACommunicates with FFH interdisciplinary team, peers in other departments, managers, executives, patients and families, and other community agencies to ensure ongoing care for patients, to maintain connectedness, and for positive internal/external customer service. Maintains timely and accurate documentation and tracking of all service provision, evaluation, and statistical data for the program; including detailed patient demographics, medical information, risk factors, and other information needed related to grant funding.
RN Clinical Team Leader - Home Health Enhabit Home Health & HospiceRN Clinical Team Leader - Home HealthYork, PennsylvaniaFull timeWith strong organizational stability, a commitment to excellence, and careers rooted in purpose, Enhabit empowers team members to build forward-moving careers while expanding what’s possible for care in the home. Consistently recognized as a great place to work, Enhabit delivers exceptional care and fosters a collaborative culture that supports professional growth and ongoing development.
Restaurant Manager Deer Park TavernRestaurant ManagerNewark, DEFull timeOversee guest services and resolve customer and employee issues immediately. Implement innovative strategies to improve productivity, sales, and food quality.
ACV Program Manager II BAE Systems PlcACV Program Manager IIYork, PA$133,333–$226,667 / yearAbout BAE Systems Platforms & Services BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. With respect to production, proactively working with the Value Stream for management of material and manufacturing of hardware including final processing, shipment and delivery planning and coordination, and quality and export reviews.
Security Site Supervisor Full Time Allied UniversalSecurity Site Supervisor Full TimeYork, PennsylvaniaThe general purpose and function of the Security Site Supervisor encompasses the professional operation, administration, profitability, and quality assurance of uniformed services for a client’s site. Company Overview: Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose.
Carpenter Holmes Building ServicesCarpenterCleona, PAFull timeApply techniques in controlled demolition, DFH installation, steel and wood framing, drywall, drywall finishing, painting, welding, glazing, and caulking. In this role, you will perform a variety of carpentry tasks, including framing, installation, and finish work, across residential and commercial projects.
Mammography Manager Tower Health Medical GroupMammography ManagerWest Reading, PAAdditionally, the system provides a wide range of healthcare services, such as Reading Hospital Rehabilitation at Wyomissing, home healthcare via Tower Health at Home, TowerDirect ambulance and emergency response, Tower Health Medical Group, Tower Health Providers (a clinically integrated network), and Tower Health Urgent Care facilities across its service area. Committed to academic medicine and training, Tower Health offers various programs, including residency and fellowship programs, the Drexel University College of Medicine at Tower Health, and the Reading Hospital School of Health Sciences.
Combat Vehicles Procurement Commodity Manager BAE Systems PlcCombat Vehicles Procurement Commodity ManagerYork, PA$107,952–$183,518 / yearAbout BAE Systems Platforms & Services BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. The Platforms & Services (P&S) sector under BAE Systems, Inc does the big stuff: the armored combat vehicles, naval guns, missile launchers, and ship repair…just to name a few.
Employee Health Office Nurse, Employee Health, Full-Time (Day Shift) Penn MedicineEmployee Health Office Nurse, Employee Health, Full-Time (Day Shift)Lancaster, PASummary: Position Summary: Provides nursing services, including Assists with maintaining Employee Health files, tracking and administering immunizations, Employee Health record maintenance, and first aid care and triage of injured employees. Notifies and schedules employees for immunizations, maintains supply of immunizations, and administers immunizations according to written standing orders.
JD - Store Management - Christiana Mall - Newark, DE JD Sports Fashion PlcJD - Store Management - Christiana Mall - Newark, DENewark, DEJob Summary: As a member of Management, you will be the heartbeat of our store, responsible for managing daily operations, inspiring a high-performance team, and delivering exceptional customer experiences. Marketing & Community Engagement: Implement local marketing initiatives and build strong relationships with the community to enhance brand presence and attract new customers.
Employee Relations Specialist (PT/PRN) - Human Resources Operations Penn State Milton S Hershey Medical CenterEmployee Relations Specialist (PT/PRN) - Human Resources OperationsHershey, PAPenn State Health offers an exceptional benefits package including medical, dental and vision with no waiting period as well as a Total Rewards Program that highlights a few of the many additional offerings below: Be Well with Employee Wellness Programs, and Fitness Discounts (University Fitness Center, Peloton). Penn State Health offers exceptional opportunities to learn and grow, exposure to a wide patient population, and the ability to provide individualized, innovative, and specialized care to patients in the community.
Employee Relations Specialist - Human Resources Operations Penn State Milton S Hershey Medical CenterEmployee Relations Specialist - Human Resources OperationsHershey, PAPenn State Health offers an exceptional benefits package including medical, dental and vision with no waiting period as well as a Total Rewards Program that highlights a few of the many additional offerings below: Be Well with Employee Wellness Programs, and Fitness Discounts (University Fitness Center, Peloton). Penn State Health offers exceptional opportunities to learn and grow, exposure to a wide patient population, and the ability to provide individualized, innovative, and specialized care to patients in the community.
Personal Banker - Madison Farms (Full-Time) Provident Financial Services IncPersonal Banker - Madison Farms (Full-Time)PA$18.41–$23.03 / hourResponsibilities include responding to customer needs by processing a variety of financial transactions, including but not limited to opening accounts, cross-selling, tele-consulting, developing relationships through a book of business, servicing accounts, check cashing, withdrawals, deposits, loan payments, greeting customers, and performing customer needs-based assessments. POSITION OVERVIEW: As a Personal Banker at Provident Bank, your primary role is to establish relationships with customers and prospective customers to understand, identify and satisfy their financial needs and to provide a positive customer experience while conducting transactions during every branch interaction.
Personal Banker (Float) - Central Nj/Pa / Madison Farms (Full-Time) Provident Financial ServicesPersonal Banker (Float) - Central Nj/Pa / Madison Farms (Full-Time)Madison Farms, PA$18.41–$23.03 / hourResponsibilities include responding to customer needs by processing a variety of financial transactions, including but not limited to opening accounts, cross-selling, tele-consulting, developing relationships through a book of business, servicing accounts, check cashing, withdrawals, deposits, loan payments, greeting customers, and performing customer needs-based assessments. POSITION OVERVIEW: As a Personal Banker at Provident Bank, your primary role is to establish relationships with customers and prospective customers to understand, identify and satisfy their financial needs and to provide a positive customer experience while conducting transactions during every branch interaction.
Case Manager - Fiduciary & Executor Services Lancaster PA Executor ServicesCase Manager - Fiduciary & Executor ServicesLancaster, PA$23–$25 / hourThis teammate tracks and pays client bills, monitors and reconciles bank accounts, serves as liaison to senior living communities and healthcare providers, coordinates the operational side of healthcare matters, maintains the client record, and reports to the Fiduciary of Record on a defined cadence. Lancaster PA Executor Services (LPES) is a small, independent fiduciary firm serving seniors and families across central and southcentral Pennsylvania with Financial Power of Attorney, Healthcare Power of Attorney, Executor, Trustee, and estate support services.
BILINGUAL CASE MANAGER, ORR Abraxas Youth & Family ServicesBILINGUAL CASE MANAGER, ORRMorgantown, PA$0–$63,000Our employees play a vital role in helping individuals achieve greater independence, confidence, and success while promoting dignity, respect, inclusion, and personal choice. * Ensures accurate billing and statistical reporting for clients on caseload, and → monitors billing/statistical accuracy across the case management team, flagging discrepancies before submission.
NewRegistered Nurse - Case Manager - Parkside Oak Street HealthRegistered Nurse - Case Manager - ParksideLancaster, PA$60,522–$142,576Manage transitions of care episodes for patients on their panel, including timely completion of structured clinical assessments to identify post-discharge needs, medication reconciliation on behalf of the PCP, and addressal of identified needs directly or via collaboration with other team members. In partnership with the primary care provider, (PCP), the RN, Case Manager is the lead for care management activities, drives care coordination and collaborates with interdisciplinary teams to ensure care continuity for complex patients.
NewRegistered Nurse (RN) - Home Health Behavioral Health - $63+ per visit BAYADA Home Health CareRegistered Nurse (RN) - Home Health Behavioral Health - $63+ per visitReading, PAAccurately document observations, interventions, and evaluations pertaining to client care management and services provided, utilizing a state-of-the-art touch pad tablet. Our extensive paid training and state-of-the-art simulation labs will leave you feeling comfortable and confident before your first visit with your favorite new client.
NewNurse Case Manager West Cecil Health Center IncNurse Case ManagerConowingo, MD$80,000–$94,000 / yearDemonstrate skill in a) clinical case management; b) performing complete assessments; c) monitor, assess and record patient progress against a plan of care; d) effective critical thinking skills both written and oral; e) facilitating patient access to community resources; and f) age appropriate interpersonal interactions (patients may range from newborn to geriatric adult.). Serve as a liaison to establish and maintain positive and effective relationships with key stakeholders including but not limited to the Bureau of Primary Health Care, state agencies and funding sources, regulators, health care organizations, community partners, insurance carriers, auditors, and related external resources.
Patient Services Associate (West Grove/West Chester) Penn MedicinePatient Services Associate (West Grove/West Chester)West Grove, PAJob Summary: The Patient Services Associate (PSA) assists the practice/department in maintaining a patient/customer focus, supports the delivery of high quality care, shares a passion for patient and customer-centered care, and assists in meeting or exceeding patient satisfaction and financial/operational targets. Schedule patient appointments (on phone or in person) by determining reason for visit, following established schedules and protocols, using appropriate billing area/appointment location, communicating changes and confirming appointments, and, as needed, offering alternative and canceling/rescheduling appointments.