n\n Capture drive backups and take clear before-and-after photos of machinery to document service condition and completed work.\n \n\n Documentation & Reporting\n \n\n Generate detailed maintenance reports, documenting findings, wear-and-tear, and components needing replacement.\n \n\n Proactively identify items that should be replaced, repaired, or scheduled for follow-up to reduce downtime and improve performance.\n \n\n Accurately track and submit travel time, labor hours, and job-related through Sales Force field technician app.\n \n\n Ensure accurate and timely submission of business expenses in accordance with company policy.\n \n\n Continuous Improvement & Customer Support\n \n\n Identify and communicate improvement opportunities (e.g., mechanical, hydraulic, pneumatic, electrical, software) based on observations, customer feedback, and organizational guidance.\n \n\n Communicate clearly and professionally with machine operators and customer stakeholders to ensure maximum satisfaction and proper machine operation.\n \n\n Collaborate with internal teams (service coordination, parts, engineering, operations) to resolve issues and complete service objectives.\n \n\n Safety & Professional Development\n \n\n Follow all company and customer safety protocols, ensuring maintenance work is performed in a safe environment at all times.\n With over 70 team members currently based in Fresno and Monee, this relocation marks a major step forward in our commitment to serving customers across North America and investing in the future of our workforce.\n \nAs part of a global organization headquartered in the Netherlands with more than 750 employees, Voortman is a leader in designing and building advanced CNC steel processing machines, developing intelligent software solutions, and delivering outstanding customer service.\n \nThis move reflects our long-term vision for growth, innovation, and excellence.