Customer Service Representative TTECCustomer Service RepresentativeOklahoma City, OKFull timeIn this role, you'll provide high-quality customer support for a leading financial services organization by assisting customers with account questions, transactions, transfers, and service requests. Qualified candidates should have at least 1 year of customer service experience, a high school diploma or equivalent, strong computer skills, and proficiency with Microsoft Office.
Insurance Agent Trainee TTECInsurance Agent TraineeCharlotte, NC$18–$21.50 / hourFull timeQualified candidates should have at least 6 months of customer service or sales experience, a high school diploma or equivalent, strong computer skills, and the motivation to successfully complete the state licensing program. This is an excellent opportunity for individuals looking to transition from retail, hospitality, food service, sales, or customer service into a professional career in the insurance industry.
Bilingual Customer Service Representative – Spanish-English TTECBilingual Customer Service Representative – Spanish-EnglishLas Vegas, NVFull timeAs a Bilingual Customer Service Representative – Spanish-English working on site in Las Vegas, NV, you’ll be a part of bringing humanity to business. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all!
NewConcierge Customer Service Representative TTECConcierge Customer Service RepresentativeAsheville, NCPromptly process and answer/resolve customer inquiries, concerns or technical questions, determine the appropriate actions based upon job aids, research, and existing desktop solution tools and taking the appropriate action with utmost priority, speed, and accuracy to ensure service level metrics are achieved and excellent service is provided. Ensure that all customer contacts are properly logged into the CRM tool to allow for an accurate historical view of customer contacts manage follow-up log and audit documentation of customer files.
Insurance Agent Trainee TTECInsurance Agent TraineeCharlotte, NCTTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
NewInsurance Agent Trainee TTECInsurance Agent TraineeOklahoma City, OKTTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
Licensed Property & Casualty Insurance Agent TTECLicensed Property & Casualty Insurance AgentOklahoma City, OKWhether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one. TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology.
NewBilingual Licensed Healthcare Insurance Agent - Spanish-English - Remote USA TTECBilingual Licensed Healthcare Insurance Agent - Spanish-English - Remote USARemoteWebcam participation is expected during all instructor led TTEC and client required training, either throughout the session or at designated times, and is encouraged during coaching sessions to support meaningful connection and collaboration. Your training experience includes engaging, instructor led online sessions that use both webcam video and audio, so you can connect visually with trainers, leaders, and fellow teammates.
NewLicensed Healthcare Insurance Agent – Remote USA TTECLicensed Healthcare Insurance Agent – Remote USARemoteWebcam participation is expected during all instructor led TTEC and client required training, either throughout the session or at designated times, and is encouraged during coaching sessions to support meaningful connection and collaboration. Your training experience includes engaging, instructor led online sessions that use both webcam video and audio, so you can connect visually with trainers, leaders, and fellow teammates.
Temporary Team Lead TTECTemporary Team LeadAustin, TXRemote$22–$26 / hourCoach associates to ensure achievement of company and client goals while addressing employee related issues and coordinating training on new or revised information relating to services, products or processes of projects. As a Temporary Service Delivery Team Lead working remotely in USA, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.
NewTeam lead/Trainer Hybrid TTECTeam lead/Trainer HybridOklahoma City, OKCoach associates to ensure the achievement of company and client goals while addressing employee-related issues and coordinating training on new or revised information relating to services, products, or processes of projects. You'll answer associate's questions, listen to, and guide them to resolve issues, and handle customer escalations while ensuring quality customer experience on every interaction as you're the first-line manager for your team.
NewExecutive Director, Finance TTECExecutive Director, FinanceAustin, TXConsolidate and present monthly and quarterly financial performance updates to Executive Leadership (including insights on budget drivers, forecast variances, advising on actionable items, and historical comparison). As an Executive Director, Finance working remotely in India, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.
Seasonal Licensed Healthcare Service Delivery Manager TTECSeasonal Licensed Healthcare Service Delivery ManagerAustin, TX$22–$25 / hourCoach associates to ensure achievement of company and client goals while addressing employee related issues and coordinating training on new or revised information relating to services, products, or processes of projects. TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology.
Temporary Team Lead TTECTemporary Team LeadAustin, TXCoach associates to ensure achievement of company and client goals while addressing employee related issues and coordinating training on new or revised information relating to services, products or processes of projects. As Team Lead working hybrid as needed by the business, you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.
Quality Assurance Specialist TTECQuality Assurance SpecialistCharlotte, NCReview and evaluate operational procedures, including Customer Service interactions from all communication channels, service requests, refund processing, Transponder fulfillment, outgoing correspondence, and future quality review implementations. Assists the Quality/Training Manager and Assistant Manager in auditing Key Performance Indicators (KPIs) for TTEC Operations, like outgoing correspondence and external survey results.
NewSenior Client Success Manager TTECSenior Client Success ManagerMalta, NY$160,000–$175,000 / yearLead project initiatives, attend client-related meetings, manage requirement changes, develop action plans, lead client-facing meetings, quarterly business reviews, site visits and other sessions. Ability to proactively develop and maintain solid business partnerships to ensure success in balancing the department and customer needs with the legal and financial expectations of the organization and ensure needed business outcomes.
NewVehicle Services Team Leader TTECVehicle Services Team LeaderDearborn, MI$22.83–$26.80 / hourThis role is designed for someone who excels at building, documenting, and improving workflows and who can confidently train others to execute the work, rather than performing the day-to-day tasks themselves. · Team Leadership and Employee Development: Lead, develop, coach, support, and evaluate the team: o Hold monthly one on one meetings with all team members.
NewSite Manager, Real Estate & Facilities TTECSite Manager, Real Estate & FacilitiesOklahoma City, OKAs a Facilities Manager working onsite in Oklahoma City OK, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture. You’ll develop, implement, and maintain facility programs that reflect the priorities of continuous improvement, automation, thinking globally and identifying best practices.
NewTemporary Team Lead TTECTemporary Team LeadAustin, TXCoach associates to ensure achievement of company and client goals while addressing employee related issues and coordinating training on new or revised information relating to services, products or processes of projects. As Team Lead working hybrid as needed by the business, you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.
Manager, Service Delivery TTECManager, Service DeliveryOklahoma City, OKMentor managers to ensure achievement of company and client goals while addressing employee related issues and coordinating training on new or revised information relating to services, products or processes of projects. Our TTEC is a leading global consulting, technology and managed services company focused on delivering solutions at the intersection of data, AI, and customer experience.
NewSales Representative TTECSales RepresentativeMelbourne, FLAs a Sales Representative working on-site in Melbourne, Florida , you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture. The Sales Representative will recommend, quote and provide product knowledge for retail customers while identifying and handling sales opportunities.
NewManager, Service Delivery TTECManager, Service DeliveryAustin, TXCoach associates to ensure achievement of company and client goals while addressing employee related issues and coordinating training on new or revised information relating to services, products or processes of projects. As a Service Delivery Manager working remotely on the US you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.
NewTrainer TTECTrainerOklahoma City, OKIn this role, you’ll support and actively engage new hires in a training environment to develop their knowledge of our values, employee workspaces, time keeping apps, and training on client products and procedures. TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology.
Seasonal Licensed Healthcare Team Lead TTECSeasonal Licensed Healthcare Team LeadAustin, TX$22–$23 / hourCoach associates to ensure achievement of company and client goals while addressing employee related issues and coordinating training on new or revised information relating to services, products or processes of projects. As Team Lead working hybrid as needed by the business, you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.
NewConcierge Sales Representative TTECConcierge Sales RepresentativeMelbourne, FLThroughout the sales process, support may include (but is not limited to) the following: troubleshooting technical difficulties in the eCommerce process; providing product comparisons or other sales/marketing information; answering questions related to retailer information; brochure fulfillment; test drive appointment scheduling; incentive certificate verification; vehicle information, and updating opt-out/privacy preferences (including, not limited to, subscription and marketing inquiries). Strive to achieve white-glove customer service with each consumer (white-glove is defined as providing or involving meticulous care, attention, or service so the consumer is instilled with knowledge from a competent professional thereby increasing the probability of a vehicle purchase).
Seasonal Healthcare Team Lead - Remote TTECSeasonal Healthcare Team Lead - RemoteAustin, TXRemote$22–$23 / hourCoach associates to ensure achievement of company and client goals while addressing employee related issues and coordinating training on new or revised information relating to services, products or processes of projects. As Team Lead working hybrid as needed by the business, you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.
NewPrincipal Client Success Manager TTECPrincipal Client Success ManagerAustin, TX$150,000–$160,000 / yearLead project initiatives, attend client-related meetings, manage requirement changes, develop action plans, lead client-facing meetings, quarterly business reviews, site visits and other sessions. Ability to proactively develop and maintain solid business partnerships to ensure success in balancing the department and customer needs with the legal and financial expectations of the organization and ensure needed business outcomes.
NewAutomotive Customer Service Representative TTECAutomotive Customer Service RepresentativeMelbourne, FLThe ideal candidate will have a high level of problem-solving skills, focusing on meeting customer needs through assumptive sales strategies and providing incentives to customers to increase purchases. As an Automotive Customer Service Representative working on-site in Melbourne, Florida , you’ll be a part of creating and delivering amazing customer experiences while also enjoying the satisfaction of being part of a unique culture.
Customer Service Representative TTECCustomer Service RepresentativeMelbourne, FLAs a Customer Relationship Center (CRC) Customer Service Representative , you'll be the trusted voice our customers rely on—delivering exceptional service, resolving questions with confidence, and creating positive experiences with every interaction. You'll have the opportunity to make a meaningful impact by helping customers find solutions, strengthening relationships between customers and dealerships, and delivering experiences that build confidence, satisfaction, and brand loyalty.
Team Lead, Service Delivery TTECTeam Lead, Service DeliveryOklahoma City, OKCoach associates to ensure achievement of company and client goals while addressing employee related issues and coordinating training on new or revised information relating to services, products or processes of projects. As a Service Delivery Team Lead onsite in Oklahoma City, OK you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.
Seasonal Healthcare Trainer TTECSeasonal Healthcare TrainerAustin, TX$22–$23 / hourIn this role, you’ll support and actively engage new hires in a training environment to develop their knowledge of our values, employee workspaces, time keeping apps, and training on client products and procedures. TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology.
NewTemporary Trainer TTECTemporary TrainerAustin, TXRemote$20–$22 / hourIn this role, you’ll support and actively engage new hires in a training environment to develop their knowledge of our values, employee workspaces, time keeping apps, and training on client products and procedures. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams.
NewPricing Consultant TTECPricing ConsultantAustin, TX$110,000–$120,000 / yearAdditionally, the Pricing Consultant plays a key role in the support of business leaders by providing analysis and context on proposed deals resulting in great exposure to our Senior Vice Presidents and Executive Committee. This position is responsible for reviewing and coordinating pricing to new and existing clients within TTEC’s BPO segments with a primary focus on advising Sales, Finance and Operational leadership on details related to engagement pricing.
NewFrench Bilingual Digital Communication Specialist TTECFrench Bilingual Digital Communication SpecialistMelbourne, FLManeuver effortlessly through various digital communication channels (chat, email, and) to provide the customer with prompt, courteous and accurate information including: Accurately respond to customer inquiries through instant messaging software. The Digital Communication Specialist must possess the skills to answer inbound chats, emails, and/or correspondence from customers and properly address inquiries.
Senior Trainer TTECSenior TrainerTempe, AZThis individual will be responsible for driving seller effectiveness through comprehensive training programs while simultaneously evaluating sales interactions to ensure best-in-class quality, compliance, and revenue-driving behaviors. Work in partnership with multiple lines of business by analyzing, designing, developing, implementing, and evaluating Sales Enablement initiatives that improve quality, productivity, and sales.
NewTemporary Team Lead TTECTemporary Team LeadAustin, TX$20–$22 / hourCoach associates to ensure the achievement of company and client goals while addressing employee-related issues and coordinating training on new or revised information relating to services, products, or processes of projects. You'll answer associate's questions, listen to, and guide them to resolve issues, and handle customer escalations while ensuring quality customer experience on every interaction as you're the first-line manager for your team.
Seasonal Licensed Healthcare Trainer TTECSeasonal Licensed Healthcare TrainerAustin, TX$22–$23 / hourIn this role, you’ll support and actively engage new hires in a training environment to develop their knowledge of our values, employee workspaces, time keeping apps, and training on client products and procedures. TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology.
Temp Bilingual Quality Assurance Specialist TTECTemp Bilingual Quality Assurance SpecialistAustin, TXReview and evaluate operational procedures, including Customer Service interactions from all communication channels, service requests, refund processing, Transponder fulfillment, outgoing correspondence, and future quality review implementations. Assists the Quality/Training Manager and Assistant Manager in auditing Key Performance Indicators (KPIs) for TTEC Operations, like outgoing correspondence and external survey results.
Temp Quality Assurance Specialist TTECTemp Quality Assurance SpecialistAustin, TX$20–$22 / hourReview and evaluate operational procedures, including Customer Service interactions from all communication channels, service requests, refund processing, Transponder fulfillment, outgoing correspondence, and future quality review implementations. Assists the Quality/Training Manager and Assistant Manager in auditing Key Performance Indicators (KPIs) for TTEC Operations, like outgoing correspondence and external survey results.
NewCustomer Experience Specialist TTECCustomer Experience SpecialistMelbourne, FLThe CXSC will resolve a range of concerns by carefully listening to the customer and leveraging skills learned during training combined with knowledge base tools to ensure their questions are answered and that they have a positive view of the CXS and our client’s Brand throughout the case management process. The Customer Experience Specialist – Concern (CXSC) will work with customers to earn and retain their loyalty by showing the appropriate empathy and resolving their concern in the fastest and most pleasant means possible.
NewProduction Clerk - Remote in Virginia TTECProduction Clerk - Remote in VirginiaHampton, VARemoteWebcam participation is expected during all instructor led TTEC and client required training, either throughout the session or at designated times, and is encouraged during coaching sessions to support meaningful connection and collaboration. Your training experience includes engaging, instructor led online sessions that use both webcam video and audio, so you can connect visually with trainers, leaders, and fellow teammates.
VP, Sales Executive - BFSI (Remote) TTECVP, Sales Executive - BFSI (Remote)Austin, TXRemote$160,000–$190,000 / yearExpert at cultivating relationships with decision makers in client organizations (Chief Sales Officer, Chief Marketing Officer, Chief Care Officer and other C-level executives) to secure new business, new client accounts and maximize the value delivered by TTEC’s services. The Sales Executive will lead new logo pursuits and nurture client relationships by leveraging expertise in the modern customer experience outsourcing incorporating digital transformation solutions such as consulting, conversational AI, RPA/automation, messaging, and analytics to elevate customer engagement beyond traditional offerings.
NewManager, Learning & Development TTECManager, Learning & DevelopmentTempe, AZAs a Sales Enablement Manager, you’ll lead, coach, and support a high-performing team of Sales Trainers and Quality Analysts (QAs), ensuring excellence across learning delivery, quality execution, and sales performance outcomes. Develop and Implement Sales Training Programs: Design, create, and deliver comprehensive training programs for existing sales team members, focusing on product knowledge, sales strategies, sales tools, and soft skills.
NewExecutive Director, Public Sector Information Security & Compliance Officer TTECExecutive Director, Public Sector Information Security & Compliance OfficerAustin, TXOur Public Sector Security & Compliance team supports federal, state, and regulated industry programs by ensuring adherence to cybersecurity frameworks and regulatory requirements across cloud and enterprise environments. About TTEC TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology.
NewDealer Experience Specialist (Hybrid) TTECDealer Experience Specialist (Hybrid)Dearborn, MIThis role involves a blend of proactive outbound dealership engagement to schedule FSR+ product launches, and reactive inbound support to resolve complex inquiries and escalate technical concerns to ensure accurate and timely resolution for Dealers and Field Personnel. · Collaborate effectively with Ford Product Managers, Ford Business Owners, vendors, and other internal support groups to escalate unresolved issues, share dealership feedback, concern resolution processes or technology barriers impacting program success and contribute to continuous program and product enhancements.
Temporary Instructional Designer TTECTemporary Instructional DesignerAustin, TXRemote3 years of demonstrable experience including building e-learning content using Articulate Storyline or similar authoring tools, using advanced features in audio-editing tools, using learning technology apps for rapid design and creating user content using basic graphic design features. You’ll be responsible for the design, development, delivery, evaluation, as well as enhancement and maintenance of virtual blended learning experiences that are human-centered, goal-oriented and data driven.
NewCustomer Care Representative I Marketing TTECCustomer Care Representative I MarketingDearborn, MIThe Marketing and Vehicle Ordering Processing Center (VOPC) program is a division of the Marketing and Communications Center (MCC), which is the primary contact center for North America Ford and Lincoln Mercury dealers on Contest and Incentive Programs. In addition, The Vehicle Order Processing Center (VOPC) provides support to all North American Ford and Lincoln dealers on all of their retail vehicle ordering, scheduling and shipping needs.
NewEscalation Support Specialist (Automotive Customer Support) TTECEscalation Support Specialist (Automotive Customer Support)Dearborn, MIIn this position, you’ll troubleshoot and resolve complex technical issues, act as a point of escalation for customer concerns, and collaborate closely with both internal teams and external partners to provide timely, effective solutions. As an Escalation Support Specialist (specializing in the automotive industry) working hybrid in Allen Park, MI , you’ll become part of a community that values your success, supports your career growth, and celebrates your contributions.
NewCustomer Care Representative TTECCustomer Care RepresentativeDearborn, MIManeuver effortlessly through various digital and voice communication channels (phone, chat, and email) to provide the customer with prompt, courteous, and accurate information including: o Utilizing available resources to accurately respond to customer inquiries through appropriate channels. · Achieve ‘world-class’ service with each member where ‘world-class’ is defined as consumers having a uniquely pleasant experience, feeling they received valuable service and knowledge from a competent professional while educating the customer on client products and services.
NewDigital Support Representative - supporting Volvo Cars TTECDigital Support Representative - supporting Volvo CarsMahwah, NJAs a Digital Support Agent, you will provide real-time assistance through Volvo’s chat, social media, and Email channels, supporting customers with vehicle questions, service needs, policy clarification, and general inquiries. As a Volvo Digital Support Representative in Mahwah, NJ , you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.