Superintendent - Wet Utilities - DC, MD, VA Michael Page USASuperintendent - Wet Utilities - DC, MD, VABeltsville, MD$100,000–$125,000 / yearFull timeThey specialize in water/wastewater and utility projects and are backed by a larger multi-billion-dollar parent organization, providing the stability and resources of a major company while maintaining a close-knit, team-oriented office environment. The Superintendent - Wet Utilities - DC, MD, VA will be responsible for: Overseeing day-to-day field operations for water, sewer, storm drain, and utility infrastructure projects throughout the DC, Maryland, and Virginia region.
Senior Manager, Inside Sales CambiumSenior Manager, Inside SalesBaltimore, MarylandYou’ll own team performance, hiring, training, and process, and you’ll build the muscle that lets our field sellers focus on the largest relationships while inside sales runs the day to day flow of orders, quotes, and technical support. You’ll directly manage a team of inside sales professionals across order processing and technical selling, operating from our manufacturing facility outside of Baltimore and traveling between other regional hubs regularly.
Test Manager, Helium Test Facility X Energy LLCTest Manager, Helium Test FacilityRockville, MD$150,000–$187,500 / yearPreferred Skills: Proven track record leading industrial-scale test campaigns in high-pressure, high-temperature environments - particularly helium loops, gas-cooled systems, or similarly demanding test conditions where failure costs millions and delays programs. Manages testing activities and provide direction to ensure the convergence of efforts of engineering team members, partners, and suppliers to ensure the successful delivery of high-quality test engineering work products are on schedule and within budget as defined by the Project leadership.
Senior Manager Financial Advisory Arup Group LtdSenior Manager Financial AdvisoryWashington, DC$185,000–$207,000 / yearPrepare strategies and develop procurement processes for successful project delivery from early-stage planning and financial model development, development of solicitation documents (RFI, RFQ, RFP, and where relevant, PDA), development of the Project Agreement and associated risk identification, assessment and allocation, management of the procurement process, one-on-one meetings, bid evaluation through financial close. Our internal employee networks support our inclusive culture: from race, ethnicity and cross-cultural working to gender equity and LGBTQ+ and disability inclusion - we aim to create a space for you to express yourself and make a positive difference.
NewProgram Manager BryceTechProgram ManagerWashington, DCBryceTech is seeking an experienced Program Manager to lead a multidisciplinary acquisition support team supporting the Federal Emergency Management Agency (FEMA), Office of the Chief Component Procurement Officer (OCCPO). BryceTech has been recognized in the Washington Technology Fast 50 ranking of top high-growth small businesses for five consecutive years and received a GovCon Contractor of the Year Award in 2025, underscoring our strong growth, competitive positioning, and excellence in federal contracting.
Project Manager - Mission Critical SwinertonProject Manager - Mission CriticalWashingtonVoluntary benefits include additional term life insurance, long term care insurance, critical illness and accidental injury insurance, pet insurance, legal plan, identity theft protection, and other voluntary benefit options. Set up and implement job procedures and techniques to assure timely buyout, shop drawing approval and material delivery.
Project Manager - Facility Solutions/JOC SwinertonProject Manager - Facility Solutions/JOCWashingtonVoluntary benefits include additional term life insurance, long term care insurance, critical illness and accidental injury insurance, pet insurance, legal plan, identity theft protection, and other voluntary benefit options. Set up and implement job procedures and techniques to assure timely buyout, shop drawing approval and material delivery.
Project Manager - Healthcare SwinertonProject Manager - HealthcareWashingtonVoluntary benefits include additional term life insurance, long term care insurance, critical illness and accidental injury insurance, pet insurance, legal plan, identity theft protection, and other voluntary benefit options. Experience with construction work in critical environments, i.e. occupied spaces, acute care, clean-room, sterile field, etc.
Drywall Project Manager SwinertonDrywall Project ManagerWashingtonMINIMUM SKILLS OR EXPERIENCE REQUIREMENTS: • Engineering, Construction Management or Architectural degree or equivalent experience. • Set up and implement job procedures and techniques to assure timely buyout, shop drawing approval and material delivery.
Project Manager SwinertonProject ManagerWashingtonVoluntary benefits include additional term life insurance, long term care insurance, critical illness and accidental injury insurance, pet insurance, legal plan, identity theft protection, and other voluntary benefit options. Thorough understanding of all project management control systems (scheduling, cost control, procurement and estimating).
Subregional Preconstruction Manager Digital Realty Trust IncSubregional Preconstruction ManagerAshburn, VA$170,000–$195,000 / yearBachelor's degree in Construction Management, Engineering, Business Administration, or related field (Master's preferred) - 7-10 years of progressive management experience in design and construction, ideally with data centers or similar environments - Experience managing multi-country projects and delivering large developments - Proven expertise in construction project management, including digital tools, risk management, automation, and operational optimization - Familiarity with schedule governance, collaborative planning, and workflow optimization - Experience in continuous process improvement and managing KPIs/metrics - Strong understanding of change/gating processes in owner-operator development organizationsThe role is responsible for overseeing risk management, process optimization, and schedule governance across all construction operations. PlatformDIGITAL, the company's global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx) solution methodology for powering innovation and efficiently managing Data Gravity challenges.
Multi-Site Assistant Community Manager - The Gantry & Theory Greystar Real Estate Partners LLCMulti-Site Assistant Community Manager - The Gantry & TheoryWashington, DC$31–$33 / hourThis role supports and assists the Community Manager in overseeing and managing the financial and operational facets of the community by completing accounting and bookkeeping tasks, preparing monthly close-out and financial reports, processing invoices for payment, collecting rent, fees, and other payments, completing bank deposits, dispositions, and account reconciliations, and using the property management software to record, track, and report on all financial workings of the community. 1-3 years minimum of relevant experience in residence life and/or property management that demonstrates the application of community management, sales, marketing, and customer service background sufficient to assist in managing the day-to-day operations of an apartment community, resolve customer complaints and issues, complete financial records, documents, and reports, increase sales revenues, and coordinate the work of a team.
NewAssistant Community Manager - Greenwich Place Greystar Real Estate Partners LLCAssistant Community Manager - Greenwich PlaceArlington, VA$28–$30 / hourThis role supports and assists the Community Manager in overseeing and managing the financial and operational facets of the community by completing accounting and bookkeeping tasks, preparing monthly close-out and financial reports, processing invoices for payment, collecting rent, fees, and other payments, completing bank deposits, dispositions, and account reconciliations, and using the property management software to record, track, and report on all financial workings of the community. 1-3 years minimum of relevant experience in residence life and/or property management that demonstrates the application of community management, sales, marketing, and customer service background sufficient to assist in managing the day-to-day operations of an apartment community, resolve customer complaints and issues, complete financial records, documents, and reports, increase sales revenues, and coordinate the work of a team.
NewMeat Department Manager U.S. Department of DefenseMeat Department ManagerWashington, DC$55,882–$72,644 / yearForeign education may be qualifying if a private organization specializing in interpreting foreign education programs has deemed the foreign education equivalent to that gained in an accredited U.S. education program or a U.S. accredited college or university has given full credit for the foreign courses. PLEASE REVIEW THE BELOW LINK FOR OTHER SUPPORTING DOCUMENTS needed for proof of eligibility: https://www.dla.mil/Portals/104/Documents/Careers/downloads/DODCustomersRequiredSupportingDocumentation.pdf .
Project Manager - Electrical / HVAC (Critical Facilities) ABM Industries IncProject Manager - Electrical / HVAC (Critical Facilities)Baltimore, MD$92,000–$145,000 / yearWith over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. ABM Facility Support Services is seeking an experienced Technical Operations Electrical Specialist for our operations, projects, and maintenance contracts nationwide.
Project Manager (FEM 2) – Facilities & Infrastructure M.C. Dean, IncProject Manager (FEM 2) – Facilities & InfrastructureDistrict of Columbia, Washington, DC$125,120–$156,400 / yearFull timeM.C. Dean is headquartered in Tysons, Virginia, and employs more than 5,800 professionals who engineer and deploy automated, secure, and resilient power and technology systems; and deliver the management platforms essential for long-term system sustainability. Clearance Requirement: Applicants selected will be subject to a government security investigation and must meet eligibility requirements, including U.S. Citizenship, for access to classified information; ability to obtain & maintain HSPD & Top-Secret, preferred HSPD-12 & Top-Secret Active.
Program Manager III - TOP SECRET CLEARANCE REQUIRED Acquisition Professionals LLCProgram Manager III - TOP SECRET CLEARANCE REQUIREDArlington, VAFull timeCorporate Profile:Acquisition Professionals (AP) LLC is a trusted strategic partner and solutions-based company that combines years of deep knowledge-based expertise, agile program management, and customized learning solutions, AP provides cradle-to-grave acquisition services and acquisition training; administrative support services; Information Technology Support Services and program and financial management. We leverage technology, tools, and industry best practices through our experienced personnel to create cross-functional results and navigate the complex and high-risk areas for our clients' projects and programs.
Mid-Level Systems Engineer/Acquisition Manager Stellar Solutions IncMid-Level Systems Engineer/Acquisition ManagerWashington, Washington, DCFull timeRole/Responsibilities/Qualifications: In this role, you will be responsible for providing direct support to Game Changing Development (GCD) and Lunar Surface Innovation Initiative (LSII) leadership in building roadmaps and shortfall closure strategies that leverage Broad Agency Announcements and other innovative procurement mechanisms for engaging with Industry, Academia and other Mission Partners to solve NASA’s most pressing space technology challenges. Customer tasking in the areas of systems engineering, acquisition strategy development, procurement planning and technical program management includes: Acquisition Planning & Documentation Prepare and maintain acquisition strategy documents, including procurement strategy briefings and milestone schedules.
Merchandising Manager SyscoMerchandising ManagerLandover, MDPartners closely with Operations, Procurement, and Quality Assurance teams to ensure inventory levels, product quality, and customer demand are aligned with business objectives and profitability goals. Analyzes category performance, market trends, inventory metrics, and sales data to develop merchandising strategies that drive revenue growth, margin improvement, and customer satisfaction.
Project Manager (FEM 3) – Facilities & Infrastructure M.C. Dean, IncProject Manager (FEM 3) – Facilities & InfrastructureDistrict of Columbia, Washington, DC$150,080–$187,600 / yearFull timeClearance Requirement: Applicants selected will be subject to a government security investigation and must meet eligibility requirements, including U.S. Citizenship, for access to classified information; ability to obtain & maintain HSPD & Top-Secret, preferred HSPD-12 & Top-Secret Active. Clearance Requirement: Applicants selected will be subject to a government security investigation and must meet eligibility requirements, including U.S. Citizenship, for access to classified information; ability to obtain & maintain HSPD & Top-Secret, preferred HSPD-12 & Top-Secret Active.
NewProposal Operations Manager West 4th StrategyProposal Operations ManagerMcLean, VA$100,000–$110,000 / yearProposal Operations Manager ROLE West 4th Strategy is seeking a detail-oriented and deadline-driven Proposal Operations Manager to lead the development of competitive proposals in response to federal government solicitations (RFPs, RFQs, RFIs, and Sources Sought notices). Maintain and organize proposal templates, boilerplate content, resumes, and past performance libraries in SharePoint (or other content management system), ensuring content is current, easy to locate, and properly version-controlled to support future pursuits.
Program Manager Early Childhood Grants & Data Operations JBS International IncProgram Manager Early Childhood Grants & Data OperationsNorth Bethesda, MDRemoteExperience in federal monitoring of early childhood programs, fiscal management of early childhood programs, facilities and/or early childhood learning environments, child health and safety, and Head Start program options, the Full Enrollment Initiative (FEI) and changes in scope (CiS). As project leadership, they play a strategic role in ensuring project success through effective implementation of JBS project management best practices and serve as a key liaison between project teams, clients, and JBS leadership.
Project Manager – Facilities - TS/SCI LAUKOAProject Manager – Facilities - TS/SCIFort Meade, MD$120,000–$160,000 / yearThis position is responsible for the overall management, coordination, and performance of facilities support services, including maintenance operations, work control, staffing, subcontractor coordination, quality control, safety compliance, and customer communication. High school diploma or equivalent; associate’s or bachelor’s degree in facilities management, construction management, business, engineering, or a related field preferred.
Senior Marketing Manager, Tax & Private Client McDermott Will & EmerySenior Marketing Manager, Tax & Private ClientWashington, DC$138,000–$194,000 / yearStrong understanding of marketing strategy, demand generation, campaign management, market analysis, audience segmentation, buyer journeys, personas, campaign performance metrics, and the development of thought leadership campaigns and sophisticated event marketing campaigns. Essential Functions and Responsibilities: Collaborate with lawyers, business development, and cross-functional marketing and communications teams to design and deliver client-centric marketing campaigns aligned with market opportunities and firm priorities.
NewProduce Department Manager U.S. Department of DefenseProduce Department ManagerWashington, DC$38,791–$50,428 / yearForeign education may be qualifying if a private organization specializing in interpreting foreign education programs has deemed the foreign education equivalent to that gained in an accredited U.S. education program or a U.S. accredited college or university has given full credit for the foreign courses. PLEASE REVIEW THE BELOW LINK FOR OTHER SUPPORTING DOCUMENTS needed for proof of eligibility: https://www.dla.mil/Portals/104/Documents/Careers/downloads/DODCustomersRequiredSupportingDocumentation.pdf .
Logistics Operations Manager, Google Cloud Google LLCLogistics Operations Manager, Google CloudReston, VAServer Operations Logistics - North and South America (NASA) leads and manages all logistics operations required within the Google data center campuses, Jenga"s and mini-clusters in North and South America. In this role, you will build, run and innovate Google's logistics network to deliver equipment at speed, scale, efficiency and predictability in a sustainable and compliant manner through operational excellence.
Finance Manager, Senior CACI International IncFinance Manager, SeniorSpringfield, VA$78,700–$165,200 / yearThe Finance Manager, Senior works closely with Government customers, program leadership, project managers, program controls, contracts, accounting, procurement, and subcontractors to provide financial oversight, monitor program performance, and support informed business decisions. The Finance Manager, Senior serves as CACI''s senior financial management professional responsible for planning, directing, and overseeing all program financial activities, including budgeting, forecasting, cost control, financial reporting, and contract financial compliance.
Global Sr. Customer Quality Manager Danfoss A/SGlobal Sr. Customer Quality ManagerBaltimore, MDBachelor's degree in Engineering, Quality Management, Business, or a related technical field, along with 10+ years of experience in Customer Quality, Quality Engineering, Product Quality, Manufacturing Quality, Reliability, or similar customer-facing quality leadership roles. Preferred: Advanced degree, Six Sigma Black Belt, CQE, or equivalent certification, along with experience supporting strategic OEM, hyperscale, data center, or global industrial customers and working within quality systems such as IATF 16949, ISO 9001, APQP, and PPAP.
Senior Manager, FE Materials Global Industrial Gas Category Micron Technology IncSenior Manager, FE Materials Global Industrial Gas CategoryManassas, VAYou will be responsible for establishing long-term category roadmaps, securing resilient supply chains, developing strategic supplier partnerships, driving commercial excellence, and ensuring alignment between supplier capabilities and Micron''s manufacturing and technology requirements. You will partner closely with Manufacturing, Facilities, Technology Development, Quality, Supply Chain, Finance, Legal, and Executive Leadership teams to enable Micron''s growth objectives while delivering world-class cost, supply, quality, and sustainability outcomes.
Senior Strategic Capture Manager CACI International IncSenior Strategic Capture ManagerReston, VA$131,800–$290,000 / yearPay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Proven leadership skills to develop, organize, and execute complex capture activities including customer engagement, acquisition shaping, teaming, and win strategy execution.
Design Integration Manager - Michels Preconstruction Services, Inc. Michels CorpDesign Integration Manager - Michels Preconstruction Services, Inc.Arlington, VAYou will lead estimating teams through the development of preliminary estimates and GMP proposals by engaging partners, aligning scope, detailing assumptions, while integrating cost, schedule, phasing, and procurement considerations. The Preconstruction Services team consists of construction and technical professionals working with one another and with customers to develop creative solutions for turning construction ideas into reliable outcomes.
Senior IT Operations Manager PeratonSenior IT Operations ManagerWashington, D.C.$146,000–$234,000 / yearFull timeOversee daily operations and lifecycle management of enterprise data centers, servers, networks, firewalls, storage platforms, load balancers, cloud infrastructure, hyperconverged infrastructure (HCI), virtual desktop infrastructure (VDI), and desktop computing environments. The ideal candidate will possess extensive experience managing complex enterprise IT operations, leading multidisciplinary technical teams, overseeing secure infrastructure environments, and driving operational excellence across highly secure federal programs.
Project Manager AlcorProject ManagerBaltimore, MarylandThe Project Manager leads diverse teams consisting of internal staff, subject matter experts, and contractor resources to deliver IT systems, integrations, and infrastructure enhancements aligned with business goals and compliance requirements. Experience: Minimum 10+ years of progressive experience managing IT projects, including system implementations, software development, and infrastructure initiatives within enterprise or government environments.
Commissioning Manager Quanta Infrastructure Solutions Group, LLCCommissioning ManagerHalethorpe, MarylandFull timeThe QISG team brings together Engineering, Safety, Quality, Material Procurement, QA/QC, Right-of-Way Acquisition, Scheduling, Environmental Planning, Permitting, Title and Land Management expertise that ensure outstanding results for our clients. This role serves as a key liaison between engineering, construction, clients, and subcontractors to deliver fully functional systems.
Strategic Account Manager AGF TalentStrategic Account ManagerWashington, District of ColumbiaThe Strategic Account Manager will own a high-value portfolio of U.S. Army and international defense accounts, driving renewals, expansion revenue, and platform adoption while serving as a trusted client partner to senior government and allied nation stakeholders. You bring a rare combination of U.S. Army and international defense domain credibility, enterprise SaaS fluency, and the executive presence to operate at the senior government client level.
Senior Operations Manager Misfits MarketSenior Operations ManagerHanover, MD$95,000–$105,000 / yearBy tackling inefficiencies in the food system, our passionate and motivated team of problem solvers helps save an average of 500,000 pounds of food per week from waste or lesser outcomes, with an all-time savings of 190+ million pounds of food. We deliver organic produce, high-quality meats and seafood, plant-based proteins, dairy, bakery, wine, and other grocery items to nearly every zip code in 48 states at up to 30 percent off traditional grocery store prices.
Senior Program Manager - Federal Sector Procon ConsultingSenior Program Manager - Federal SectorWashington, DCThe candidate will have responsibilities that include but are not limited to construction management, quality assurance, project controls, design/build, architecture and engineering, space management, facilities management, real estate, and leasing of complex construction projects. An ENR Top 100 CM/PM firm for five consecutive years, we specialize in program management, project controls, commissioning, and technology—and offer an excellent platform to grow your career while shaping the future of the built environment.
Senior Construction Manager - Federal Sector Procon ConsultingSenior Construction Manager - Federal SectorWashington, DCThe candidate will have responsibilities that include but are not limited to construction management, quality assurance, project controls, design/build, architecture and engineering, space management, facilities management, real estate, and leasing of complex construction projects. An ENR Top 100 CM/PM firm for five consecutive years, we specialize in program management, project controls, commissioning, and technology—and offer an excellent platform to grow your career while shaping the future of the built environment.
NewManager, Contracts Administration RLJ Lodging TrustManager, Contracts AdministrationBethesda, Maryland$115,000–$125,000 / yearThe Manager of Contracts Administration is responsible for overseeing the life cycle of contracts that support the Design and Construction department and other internal and external stakeholders for a real estate investment trust with an investment portfolio of more than 95 hotel assets. Lead in process training of internal and external stakeholders to include 3rd party project managers and property management entities in relation to renovation and maintenance capital expenditure processes.
Senior Field Quality Manager Quanta Infrastructure Solutions Group, LLCSenior Field Quality ManagerHalethrope, MarylandFull timeBachelor’s degree in a relevant field with a minimum of 5 years’ experience or associate’s degree in a relevant field with a minimum of 7 years’ experience or a minimum of 12 years of experience in design quality management, surveillance monitoring, and corporate/operations/project/quality management. The QISG team brings together Engineering, Safety, Quality, Material Procurement, QA/QC, Right-of-Way Acquisition, Scheduling, Environmental Planning, Permitting, Title and Land Management expertise that ensure outstanding results for our clients.
Senior Development Project Manager QTS Realty Trust, Inc.Senior Development Project ManagerAshburn, VAFive or more years of professional experience in commercial construction practices and procedures, including management of Lump Sum, Construction Management @ Risk, and Design Build project delivery methods from conceptual development through procurement to close out. Experience with Microsoft Office suite, specifically PowerPoint for use in communicating program updates to executive level, and Excel to create and maintain site program & individual project budgets.
Senior Commercial Manager - Data Analytics Equinix IncSenior Commercial Manager - Data AnalyticsAshburn, VAThey provide strategic and day-to-day leadership specifically focused to drive down construction costs, provide assurance against internal financial controls and reporting processes and help manage all major contract risks. Provides guidance and assists with the orderly development of requests for proposal leading into procurement for design services agreements, owner furnished equipment and general contractor services agreements.
Capture Manager - Federal Health Loyal Source Government Services LLCCapture Manager - Federal HealthWashington, DCThe Capture Manager supports organizational growth by gathering business intelligence; identifying business opportunities; collaborating with cross-functional teams, senior leaders, and external stakeholders; and developing capture strategies that secure new and recompete contracts. Cross-Functional Team Leadership: Coordinate and foster collaboration across subject matter experts, program managers, pricing, contracts, recruiting, vendor management, and business development.
Senior Technical Project Manager – Public Sector IT Insomniac DesignSenior Technical Project Manager – Public Sector ITWashington, DCManage cross-functional teams (developers, architects, analysts, UX designers, QA) and multiple stakeholders across government agencies, ensuring effective communication and collaboration. 8+ years of experience in IT project management (with at least 3+ years in a senior or lead role), managing large-scale software implementation or modernization projects.
Helpdesk Manager Doyon Properties IncHelpdesk ManagerWashington, DCHowever, employees who have access to the compensation information of the other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consent with the contractor's legal duty to furnish information. PREFERENCE STATEMENT: design Data, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.
Controller/Sr. Accounting Manager (GovCon/Federal) Sparksoft CorporationController/Sr. Accounting Manager (GovCon/Federal)Columbia, Maryland$130,000–$145,000 / yearWe are seeking an experienced Controller / Senior Accounting Manager with deep expertise in government contracting to lead our accounting operations, ensure compliance with federal regulations, and support the financial health of the organization. Government Contract Compliance: Ensure accounting practices and internal controls comply with FAR, DFARS, CAS, and DCAA audit requirements and be able to explain and defend them at any level of detail.
Onsite Project Manager - Life Sciences John Wood Group PlcOnsite Project Manager - Life SciencesRockville, MDWood is seeking a capable and detail-oriented Project Manager to support our Engineering, Procurement, and Construction Management (EPCM) Capital Delivery Program for a biopharma client in Rockville, MD. 5-8 years of project management experience delivering capital projects in a highly regulated commercial environment (e.g., biopharma, healthcare, food/beverage, or advanced manufacturing).
Onsite Project Manager - Life Sciences Wood PLCOnsite Project Manager - Life SciencesRockville, MarylandWood is seeking a capable and detail-oriented Project Manager to support our Engineering, Procurement, and Construction Management (EPCM) Capital Delivery Program for a biopharma client in Rockville, MD. Work closely with the onsite Construction Management team to support field execution, monitor progress, resolve issues, and maintain schedule adherence.
Manager, Pharmacy Services Maryland OncologyManager, Pharmacy ServicesWashington, Washington, DC$131,629.35–$202,506.69 / yearIn coordination with the Corporate Office, develops pharmacoeconomic models for cancer treatment alternatives for case rating, capitation forecasts, and cost of goods sold reductions. Requires full range of body motion including manual and finger dexterity and eye-hand coordination, and the ability to read and note appropriate measurements.
NewIT PROGRAM MANAGER (PLCYPLN) U.S. Department of DefenseIT PROGRAM MANAGER (PLCYPLN)Washington, DC$127,624–$187,093 / year2) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Examples of IT-related experience demonstrating this competency include: using expertise and experience to address complex problems, questions, or complaints; anticipating customer needs and modify the teams work activities, processes, and practices to meet these needs; collaborating across team and outside of own team to organize planning sessions that elicit ideas for improving customer service and support.