The Assistant Manager performs all the duties of a Customer Service Representative plus assists the Store Manager in the store's day-to-day operations, and in the absence of the Store Manager, is responsible for directing the activities of all team members. This job is located at 168 Nagle Ave., New York, NY 10040.
• Strong understanding of retail KPIs and business acumen
• Proven ability to lead teams and deliver exceptional client experiences
• Excellent communication, organization, and time management skills
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Passion for fragrance, beauty, and luxury retail
• Flexibility to work evenings, weekends, and holidays as needed
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• Lead by example in delivering exceptional client service and luxury experiences
• Support CRM initiatives and help achieve client engagement targets
• Analyze store performance and partner with the Store Manager to identify opportunities and drive results
• Contribute to weekly and monthly business reviews and reporting
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