Lead the conceptual development and design execution of experiences and content, set art direction, and design across touchpoints and channels to make every moment feel connected and beautifully crafted Use emerging technologies and AI to prototype and develop experience formats, tools, and features to elevate customer and team experiences Partner closely with cross-functional and geo teams, working across cultures Art direct external partners including vendors, illustrators, photographers, and motion designers, providing clear guidance and actionable feedback Present work clearly to creative leadership and key stakeholders, synthesize feedback, and refine design direction to align with strategic goals9+ years of industry experience at a top-tier creative agency or an in-house organization known for design excellence and cultural impact Portfolio demonstrating exceptional design taste, execution, and visual storytelling, with a strong background in art direction and design across mediums including design systems, digital, social, video, and experiential Conceptual thinker who can develop big creative ideas and design with high craft and attention-to-detail. Strong communicator with exceptional presentation skills, able to articulate ideas with clarity, engage in healthy debate, and accept directional feedback up and down a creative organization Ability to thrive in a challenging, fast-paced creative workplace and deliver quality work at high volume in a tight timeframe Experience building trust with multi-disciplinary partners and collaborating well with a team to find solutions to complex problems and can provide thoughtful guidance to junior creative staff, with an eye on mentorship and knowledge growth Proficiency drafting documentation such as artist briefs, production guidance, design guidelines, and end-user instructions.