Responsibilities:Overall Market Center (MC) Service results, including but not limited to, Customer Retention, Growth, Loss and Ruin, Piece Budget, Safety, Employee Retention, Accounts Receivable (AR) Collection, Renewals, Vestis Direct Sales, Customer Satisfaction, Route Sales and CreditsEffectively evaluate, coach and develop Service personnel, included but not limited to: District Managers and Route PersonnelAnalyze reports and initiate proper corrective actions for unacceptable trendsCreate a pervasive sales culture that fosters team selling via Together In Growth (TIG) and Shared Lead programsCollaborate and coordinate TIG opportunity and TIG days between Sales Manager, Account Executives, District Manager (DM) and Route Sales Representatives (RSR)Coordinate and direct assistance in the new account installations as directed by General ManagerManages day to day activities of Customer Service Program(s) for Service DepartmentEnsures District Managers visit all required customers each quarter to review growth and service opportunitiesEnsure District Manager conducts weekly Route Performance Meetings with each RSREnsure District Manager is holding RSRs accountable to respond and resolve all Service Requests timelySets clear expectations for customer service and leads by exampleEnsure DM spends 60% of time traveling with service professionals on route conducting observations and visiting customer locations (required visits, TIG days and/or day to day situation follow up)Ensure DM and RSRs proactively follow up on accounts in jeopardy and resolve service concerns expeditiouslyCoach and assist DM on how to negotiate and secure renewal agreements with existing customers that protect pricing and profitabilityRecruit, select and hire DM and Route Sales employeesComplete one on one meeting with each DM once per week to review trend performance, coach and identify opportunities for improvement. 30% of the time in the field teaching, training and developing District Managers (only exception: if route(s) directly report to them, 60% of the time in the MC Service Department, 40% of the time in the field)Service Manager with routes reporting directly to them will be responsible for above mentioned areas as well as:20% of time is spent traveling visiting customer locations (required visits and/or day to day situation follow up) and/or conducting route observations to identify customer satisfaction and growth opportunitiesEnsure their direct RSRs respond to and resolve all Service Requests timelyCoordinate collections for accounts receivable with their direct routesCompletes in person Route Performance meeting with each direct RSR once per week to review trend performance, coach and identify opportunities for improvement.