shift manager - Store# 22915, WESTWOOD STATION Starbucksshift manager - Store# 22915, WESTWOOD STATIONWestwood, MA$23.96–$26.9501961 hours based on a 40 hour week up to 40 hours annually (64 hours in California) after an introductory period, sick time (accrued at 1 hour for every 25 or 30 hours worked, depending on work location), and additional pay if working on one of eight observed holidays. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities.
shift manager - Store# 59326, FOXBORO, PATRIOT PLACE Starbucksshift manager - Store# 59326, FOXBORO, PATRIOT PLACEFoxboro, MA$22.04–$24.7901961 hours based on a 40 hour week up to 40 hours annually (64 hours in California) after an introductory period, sick time (accrued at 1 hour for every 25 or 30 hours worked, depending on work location), and additional pay if working on one of eight observed holidays. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities.
shift manager - Store# 20122, HOPKINTON Starbucksshift manager - Store# 20122, HOPKINTONHopkinton, MA$22.04–$24.7901961 hours based on a 40 hour week up to 40 hours annually (64 hours in California) after an introductory period, sick time (accrued at 1 hour for every 25 or 30 hours worked, depending on work location), and additional pay if working on one of eight observed holidays. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities.
shift manager - Store# 23927, FRANKLIN WEST CENTRAL Starbucksshift manager - Store# 23927, FRANKLIN WEST CENTRALFranklin, MA$22.04–$24.7901961 hours based on a 40 hour week up to 40 hours annually (64 hours in California) after an introductory period, sick time (accrued at 1 hour for every 25 or 30 hours worked, depending on work location), and additional pay if working on one of eight observed holidays. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities.
NewManager, Healthcare AI Revenue Cycle Management KPMGManager, Healthcare AI Revenue Cycle ManagementBoston, MAResponsibilities: Independently and collaboratively contribute to assessments of provider organization patient access and revenue cycle capabilities, including clinical departments, contact centers, central billing offices, and all related front-end/back-end functions, by way of site observations, stakeholder interview, document review, data-driven insights, and process mapping. Experience building AI tools to handle, analyze and evaluate large data sets with advanced analytics and visualization tools; working with project management teams, drafting status reports, tracing issues, monitoring resources, and workflow analysis/design.
NewManager, Healthcare AI & Revenue Cycle Management KPMGManager, Healthcare AI & Revenue Cycle ManagementBoston, MA$128,250–$256,220 / yearResponsibilities: Independently and collaboratively contribute to assessments of provider organization patient access and revenue cycle capabilities, including clinical departments, contact centers, central billing offices, and all related front-end/back-end functions, by way of site observations, stakeholder interview, document review, data-driven insights, and process mapping. Experience building AI tools to handle, analyze and evaluate large data sets with advanced analytics and visualization tools; working with project management teams, drafting status reports, tracing issues, monitoring resources, and workflow analysis/design.
NewTerritory Manager SRS Building Products - MaldenTerritory ManagerMalden, MA$37,500–$75,000Depending on the role, associates may also be eligible for performance-based bonus programs, commissions, profit-sharing programs, car allowance or automobile and fuel program, and reimbursement for travel expenses in accordance with company travel policy. As a Territory Manager at SRS Building Products, you will work in close partnership with the Regional Sales Manager to strategically drive sales performance and align with broader company goals.
NewAssistant Restaurant Manager Brooksby Village by Erickson Senior LivingAssistant Restaurant ManagerPeabody, MA$58,000–$72,000 / yearBrooksby Village helps people live better lives by fulfilling our promises of a vibrant lifestyle, financial stability, and focused health and well-being services for those who live and work with us. See Erickson Senior Living Privacy Policy at https://www.ericksonseniorliving.com/privacy-policy and SonicJobs Privacy Policy at https://www.sonicjobs.com/us/privacy-policy and Terms of Use at https://www.sonicjobs.com/us/terms-conditions.
NewPizza Shop Shift Manager Wegmans Food MarketsPizza Shop Shift ManagerWestwood, MA$23–$25.25 / hourYou will ensure the most knowledgeable and passionate people are working to educate our customers and get them the freshest pizza, calzones, and other restaurant quality products available. As a leader in the Pizza department, you’ll join a dynamic retail environment that’s growing, with new opportunities available every day to enhance your skill set.
NewService Manager - Utility Trucks United RentalsService Manager - Utility TrucksBraintree, MA$80,665–$120,995 / yearWe're an award-winning company (recently named a Glassdoor Best Place to Work in 2026) that truly cares about our people - That's why we offer best-in-class benefits and perks that will support you and your family. The actual pay rate offered to candidates varies depending upon a wide range of factors including specific position, education, training, experience, skills, and ability.
Sales Rep Post Acute Care MedlineSales Rep Post Acute CareWorcester, MACalling on the post-acute care market including long-term care facilities, home health and hospice agencies and medical equipment providers; Selling clinical and operational solutions to all levels of decision makers including owners, senior clinical officers and purchasing managers; Selling products that include incontinence, skin care, DME, advance wound care and gloves; Developing a strong knowledge base about Medline’s very large product catalog and numerous value added programs and services; Developing meaningful relationships with new customers and deepening relationships with existing ones; Cold calling and prospecting to develop new business opportunities; Presenting new products and initiatives; educating customers on current industry trends and regulations; Preparing bids and negotiating contracts. Complex sales strategy/approach to sell solutions across multiple levels; Background in commissioned, tangible product sales; Track record of demonstrable sales growth and quota attainment; Ability to present multiple product lines; Excellent communication and organizational skills; Stable work history; Computer proficiency especially in MS Excel, Word, and Outlook.
NewOperations Manager - ROS United RentalsOperations Manager - ROSNorton, MA$80,665–$120,995 / yearThe actual pay rate offered to candidates varies depending upon a wide range of factors including specific position, education, training, experience, skills, and ability. We're an award-winning company (recently named a Glassdoor Best Place to Work in 2026) that truly cares about our people - That's why we offer best-in-class benefits and perks that will support you and your family.
NewHome Health Registered Nurse, RN Case Manager Tufts Medicine Care at HomeHome Health Registered Nurse, RN Case ManagerLowell, MA$84,300.22–$107,481.20 / yearIn addition, this role focuses on performing the following Home Care Nurse duties: Assesses, plans, implements, and evaluates the care needs of a designated group of patients or provides nursing care and identified clinical support tasks within the scope of practice for achievement of the patient’s plan of care as directed. As a key member of the health care team, this position must interact courteously and effectively with patients and their families as well as with co-workers from all Agency departments, community resources, and with patients' physicians in order to facilitate safe and efficient patient care while maintaining their own safety in the home and the community at large.
Travel Nurse RN - Ambulatory Care - $2,736 per week Prime StaffingTravel Nurse RN - Ambulatory Care - $2,736 per weekCambridge, MAID: 63759169 Shift: 10H Days Description: Contract Guarantee hours= 72 Hours Biweekly on all Assignments these guaranteed hours do not include any on-call time worked Requisition Comments and Notes:BILH coversheet required at time of submission. Position summary: Assumes responsibility for providing skilled, creative, high quality nursing care to patients under the direction and supervision of a registered nurse.
NewPlant Care Specialist / Horticulturist Vaco LLCPlant Care Specialist / HorticulturistBoston, MA$62,000–$75,000 / yearDetermining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual’s skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs.
NewCommercial Technology Manager Global PartnersCommercial Technology ManagerNewton, MA$136,200–$204,200The final amount offered at the start of employment is determined based on factors including, but not limited to, experience level, knowledge, skills, abilities and geographic location, and the Company reserves the right to modify base salary at any time, including for reasons related to individual performance, Company or individual department/team performance and market factors. This role translates business needs into scalable technology solutions, drives adoption across the sales organization, and ensures systems reflect real-time market dynamics (pricing, supply, customer activity).
NewCommercial Technology Product Manager Global PartnersCommercial Technology Product ManagerNewton, MA$136,200–$204,200The final amount offered at the start of employment is determined based on factors including, but not limited to, experience level, knowledge, skills, abilities and geographic location, and the Company reserves the right to modify base salary at any time, including for reasons related to individual performance, Company or individual department/team performance and market factors. This role translates business needs into scalable technology solutions, drives adoption across the sales organization, and ensures systems reflect real-time market dynamics (pricing, supply, customer activity).
NewBusiness Relationship Manager – Salesforce & Commercial Systems Global PartnersBusiness Relationship Manager – Salesforce & Commercial SystemsNewton, MA$136,200–$204,200The final amount offered at the start of employment is determined based on factors including, but not limited to, experience level, knowledge, skills, abilities and geographic location, and the Company reserves the right to modify base salary at any time, including for reasons related to individual performance, Company or individual department/team performance and market factors. This role translates business needs into scalable technology solutions, drives adoption across the sales organization, and ensures systems reflect real-time market dynamics (pricing, supply, customer activity).
NewCommercial Enablement Manager – Salesforce Global PartnersCommercial Enablement Manager – SalesforceNewton, MA$136,200–$204,200The final amount offered at the start of employment is determined based on factors including, but not limited to, experience level, knowledge, skills, abilities and geographic location, and the Company reserves the right to modify base salary at any time, including for reasons related to individual performance, Company or individual department/team performance and market factors. This role translates business needs into scalable technology solutions, drives adoption across the sales organization, and ensures systems reflect real-time market dynamics (pricing, supply, customer activity).
NewSenior Manager, Commercial Systems & Salesforce Global PartnersSenior Manager, Commercial Systems & SalesforceNewton, MA$136,200–$204,200The final amount offered at the start of employment is determined based on factors including, but not limited to, experience level, knowledge, skills, abilities and geographic location, and the Company reserves the right to modify base salary at any time, including for reasons related to individual performance, Company or individual department/team performance and market factors. This role translates business needs into scalable technology solutions, drives adoption across the sales organization, and ensures systems reflect real-time market dynamics (pricing, supply, customer activity).
NewInterim Operations Support Manager –Sterile Processing Department AxelonInterim Operations Support Manager –Sterile Processing DepartmentBoston, MA$30–$39 / hourThe Interim Operations Manager provides leadership and operational oversight for the Central Processing Department, ensuring safe, efficient, and compliant sterilization and high-level disinfection services across the organization. This interim leadership role is ideal for an experienced sterile processing professional who can maintain operational excellence, support staff development, and ensure uninterrupted service to clinical teams and patients.
NewHospital Manager Livewell Animal Hospital of BrooklineHospital ManagerBrookline, MA$65,000–$75,000Driving Growth & Community Engagement: You will develop and execute local marketing strategies, building relationships with community organizations and local businesses to champion Livewell’s brand presence and drive visit trends. Access to extensive leadership development programs and a peer network of experienced Hospital Managers and Operations Directors specializing in de novo growth.
NewVeterinary Hospital Manager Livewell Animal Hospital of BrooklineVeterinary Hospital ManagerBrookline, MA$65,000–$75,000Driving Growth & Community Engagement: You will develop and execute local marketing strategies, building relationships with community organizations and local businesses to champion Livewell’s brand presence and drive visit trends. Access to extensive leadership development programs and a peer network of experienced Hospital Managers and Operations Directors specializing in de novo growth.
NewSenior Commercial Operations Manager – Salesforce Global PartnersSenior Commercial Operations Manager – SalesforceNewton, MA$136,200–$204,200The final amount offered at the start of employment is determined based on factors including, but not limited to, experience level, knowledge, skills, abilities and geographic location, and the Company reserves the right to modify base salary at any time, including for reasons related to individual performance, Company or individual department/team performance and market factors. This role translates business needs into scalable technology solutions, drives adoption across the sales organization, and ensures systems reflect real-time market dynamics (pricing, supply, customer activity).
NewProduct Manager, Marketing Technology Global PartnersProduct Manager, Marketing TechnologyWaltham, MA$118,300–$177,400Required Skills: Strong understanding of marketing technology platforms (e.g., CDP, CRM, marketing automation), product management experience using agile methodologies, excellent stakeholder management and communication skills, technical proficiency with system integration, and experience in omnichannel retail environments. The final amount offered at the start of employment is determined based on factors including, but not limited to, experience level, knowledge, skills, abilities and geographic location, and the Company reserves the right to modify base salary at any time, including for reasons related to individual performance, Company or individual department/team performance and market factors.
NewSenior Project Manager (Custom Software & Healthcare) JobotSenior Project Manager (Custom Software & Healthcare)Chestnut Hill, MA$120,000–$200,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. Rather than supporting a single product, you'll partner with innovative healthcare organizations to design and deliver technology that improves patient experiences, provider workflows, and healthcare outcomes.
NewPatient Care Coordinator UnitedHealth GroupPatient Care CoordinatorWorcester, MA$18–$32 / hourSee United Healthcare Privacy Policy at https://www.unitedhealthgroup.com/privacy.html and SonicJobs Privacy Policy at https://www.sonicjobs.com/us/privacy-policy and Terms of Use at https://www.sonicjobs.com/us/terms-conditions. Performs certain follow-up services for patients in a prompt and courteous manner, such as scheduling specialist appointments, scheduling follow-up appointments and obtaining copies lab results or specialist reports.
NewAssociate Patient Care Coordinator UnitedHealth GroupAssociate Patient Care CoordinatorShrewsbury, MA$16–$29 / yearSee United Healthcare Privacy Policy at https://www.unitedhealthgroup.com/privacy.html and SonicJobs Privacy Policy at https://www.sonicjobs.com/us/privacy-policy and Terms of Use at https://www.sonicjobs.com/us/terms-conditions. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
NewPrimary Care Physician Oak Street HealthPrimary Care PhysicianWoonsocket, RI$174,070–$374,920 / yearAs the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. The purpose of a Primary Care Physician at Oak Street Health is to provide equitable and effective value-based healthcare to local Medicare patient populations at our innovative network of neighborhood primary care centers.
NewAdvanced Care Paramedic 911 - Full Time 40hrs/week Lowell General HospitalAdvanced Care Paramedic 911 - Full Time 40hrs/weekLowell, MA$32.50–$36.61 / hourCompletes within one year of employment all necessary training required to operate in an expanded scope of practice which includes: rapid sequence intubation, surgical cricothyrotomy, ultrasound guided IV placement, advanced ventilator operation, chest tube thoracostomy maintenance, blood product administration, advanced wound assessment, initiation and management of urinary catheters, central line management, neonatal resuscitation and chronic disease management with early goal directed therapy. Functions as part of a comprehensive mobile integrated response, under medical oversight and conducts detailed assessments and available diagnostics to collaborate with the medical control physician to determine appropriate treatments and intermediate care management strategy for patients with acute and chronic conditions in an effort to reduce emergency department and hospital utilization.
NewCharge Registered Nurse - RN Fresenius Medical CareCharge Registered Nurse - RNBoston, MA$41–$69 / hourThe Inpatient Services Charge Nurse ensures appropriate provision of Acute Dialysis Services and treatments within assigned hospitals/facilities by coordinating, scheduling, and directing Acute Patient Care staff and by performing Acute treatments as needed or directed by Program manager. Coordinate with appropriate technical staff to ensure preventative maintenance program for routine machine maintenance, to ensure the timely repair of disabled machines, to coordinate infection control measures, routine water culturing, water testing, logging of results, transportation of equipment and supplies, and communicate technical information to the staff.
NewLocal Contract Nurse RN - Case Management - $26 per hour TalentBurst, IncLocal Contract Nurse RN - Case Management - $26 per hourTewksbury, MATalentBurst Health & Life Sciences is an established provider of healthcare workforce solutions, servicing healthcare facilities across the United States for over 15 years. Bachelors Degree (BA) or equivalent; or Associates degree in Human Services field PREFERRED - but experience without a degree is fine; two to three years related experience and/or training in the area of chemical dependency.
NewCustomer Experience Manager, Connected Care Linus Health IncCustomer Experience Manager, Connected CareBoston, MABy advancing how we detect and address cognitive and brain disorders - leveraging cutting-edge neuroscience, clinical expertise, and artificial intelligence - our goal is to enable a future where people can live longer, happier, and healthier lives with better brain health. This individual will serve as the primary point of contact for customer support, communications, and engagement, ensuring customers receive timely assistance, proactive communication, and an exceptional overall experience.
Customer Experience Manager, Connected Care Linus HealthCustomer Experience Manager, Connected CareBoston, MassachusettsThis individual will serve as the primary point of contact for customer support, communications, and engagement, ensuring customers receive timely assistance, proactive communication, and an exceptional overall experience. This role combines customer success, customer support, communications, and operational execution to drive adoption, satisfaction, and long-term customer value.
NewCustomer Success Manager Appian CorpCustomer Success ManagerBoston, MA$125,000–$250,000 / yearGrowth Opportunities: Appian provides a diverse array of growth and development opportunities, including our leadership program tailored for new and aspiring managers, a comprehensive library of specialized department training through Appian University, skills based training, and tuition reimbursement for those aiming to advance their education. As a Customer Success Manager, your task will be to ensure progress against key customer outcomes, identify and mitigate various types of risks to customer success, including: business, program, implementation, technical, project, adoption, engagement.
Senior Customer Success Manager Paperless PartsSenior Customer Success ManagerBoston, MA$105,674–$143,000 / yearServe as a resource and escalation point for other CSMs, providing guidance on complex customer situations while championing continuous improvement through shared best practices, optimized workflows, and scalable solutions across the Customer Success organization. Customer Success Manager, you will be responsible for owning the relationship with a book of business of Paperless Parts customers, helping drive their adoption of Paperless Parts features in order to maximize the value they receive from the platform, in order to retain and expand their business.
Mid-Market Customer Success Manager Overjet IncMid-Market Customer Success ManagerBoston, MAManaging Mid-Market accounts, primarily working with dental office leadership and central office leadership. Hybrid workplace that provides flexibility, vibrant in-person workspaces, and the ability to build strong connections across all of Overjet - regardless of location.
Customer Service Manager TransCore Partners LLCCustomer Service ManagerAuburn, MA$70,000–$90,000 / yearThe Manager coordinates processing and reporting activities with the Customer Care Supervisors to ensure that policy and procedure integrity is maintained and also manages all activities of Customer Care Operations, maintaining optimum service levels for E-ZPass MA and PAY BY PLATE MA (PBP) accounts. Coordinate daily activities that ensure Customer Care operations and its staff provide excellent customer service, supervises and supports all established policies and procedures and keeps TransCore management and MassDOT appraised of the status of Customer Care Center operations.
Senior Manager, Customer Success Data and Analytics Engineering Toast IncSenior Manager, Customer Success Data and Analytics EngineeringBoston, MA$169,000–$270,000 / yearHands-on experience with modern data stack tools (Snowflake, dbt, or equivalent), including building or maintaining a semantic layer that ensures consistent metric definitions across BI tools, notebooks, and AI agents. Experience designing data models with AI consumption in mind: structuring for retrieval versus pre-calculation tradeoffs, ensuring predictability of outputs, and understanding that documentation is infrastructure, not overhead.
Customer Value Manager MimecastCustomer Value ManagerLexington, MassachusettsDirect experience with Mimecast, Abnormal, Proofpoint, Microsoft Defender for Office 365, or comparable email security or HRM platforms is valued, as are relevant security certifications and familiarity with FINRA, HIPAA, FCA, GDPR, ISO 27001, and SOC 2. Ability to interpret API logs, review connector health, and diagnose integration issues without first-level escalation is a plus. Working knowledge of email security architectures, including Secure Email Gateways, Microsoft 365 Defender, DMARC, DKIM, SPF, email routing, and hybrid mail flow.
Customer service Manager (part-time) The Michaels Companies IncCustomer service Manager (part-time)Everett, MA$16–$22.20 / hourAccordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL). This role ensures accurate pricing, timely promotional execution, and a customer-ready store environment through strong workload planning and inventory management.
Customer Success Manager VODA.aiCustomer Success ManagerBoston, MassachusettsDay-to-day tasks may include managing customer relationships from onboarding through renewal, helping customers realize value from the VODA.ai platform, monitoring customer health and engagement, identifying risks and growth opportunities, leading account planning and renewal readiness, collaborating with Sales, Product, and Engineering teams, supporting consulting partners, and maintaining accurate customer records and health metrics in HubSpot. We're looking for someone who is genuinely passionate about making sure our customers love and use our product, and through that, helping utilities make decisions around their water infrastructure better.
Senior Manager of Customer Experience SunoSenior Manager of Customer ExperienceBoston, MassachusettsWe are backed by leading investors including Bond Capital, Menlo Ventures, Lightspeed Venture Partners, IVP, Forerunner, Union Square Ventures, Alkeon, Quiet, Matrix Partners, Schroders Capital and, NVentures (venture arm of NVIDIA). Hands-on work operating tiered support models across distinct customer segments, including free and paid subscribers, enterprise or API clients, and high-profile creators or artists, with a strong sense of when and how to escalate and how to calibrate the experience for each tier.
Senior Manager Of Customer Experience SunoSenior Manager Of Customer ExperienceBoston, MAWe are backed by leading investors including Bond Capital, Menlo Ventures, Lightspeed Venture Partners, IVP, Forerunner, Union Square Ventures, Alkeon, Quiet, Matrix Partners, Schroders Capital and, NVentures (venture arm of NVIDIA). Hands-on work operating tiered support models across distinct customer segments, including free and paid subscribers, enterprise or API clients, and high-profile creators or artists, with a strong sense of when and how to escalate and how to calibrate the experience for each tier.
Senior Manager of Customer Support Suno, Inc.Senior Manager of Customer SupportBoston, MAWe are backed by leading investors including Bond Capital, Menlo Ventures, Lightspeed Venture Partners, IVP, Forerunner, Union Square Ventures, Alkeon, Quiet, Matrix Partners, Schroders Capital and, NVentures (venture arm of NVIDIA). Hands-on work operating tiered support models across distinct customer segments, including free and paid subscribers, enterprise or API clients, and high-profile creators or artists, with a strong sense of when and how to escalate and how to calibrate the experience for each tier.
Strategic Customer Success Manager Paperless PartsStrategic Customer Success ManagerBoston, MA$107,000–$145,000 / yearAs a Strategic Customer Success Manager, you will operate as a trusted business partner to our strategic enterprise customers, engaging across all phases of the customer lifecycle to drive long-term value and measurable business outcomes. Operates as a trusted consultant and advisor to customers—translating data into actionable insights, recommending process and workflow improvements, and partnering cross-functionally to deliver measurable outcomes.
NewPharmacy Technician - Customer Care Specialist Onco360Pharmacy Technician - Customer Care SpecialistWaltham, MassachusettsRemoteOnco360 Pharmacy is a unique oncology pharmacy model created to serve the needs of community, oncology and hematology physicians, patients, payers, and manufacturer s. Work with other functional areas to resolve customer problems, and in system databases, and notifying appropriate parties as to what action will be taken to resolve the problem.
Senior Manager, Customer Service (DentaQuest) Sun Life Financial IncSenior Manager, Customer Service (DentaQuest)Wellesley Hills, MA$64,700–$97,100 / yearServes as a key operational liaison across Workforce Management, Learning and Development, Quality Assurance, Client Engagement, Information Technology, vendor partners, and business leadership to support service delivery, incident response, technology readiness, and implementation of new tools and processes. Provides leadership for frontline production teams and managers, monitors operational performance against service level and contractual expectations, and drives continuous improvement in quality, accuracy, call routing, knowledge management, and customer experience.
Senior Manager, Customer Service (Dentaquest) Sun Life FinancialSenior Manager, Customer Service (Dentaquest)Wellesley Hills, MA$64,700–$97,100 / yearServes as a key operational liaison across Workforce Management, Learning and Development, Quality Assurance, Client Engagement, Information Technology, vendor partners, and business leadership to support service delivery, incident response, technology readiness, and implementation of new tools and processes. Provides leadership for frontline production teams and managers, monitors operational performance against service level and contractual expectations, and drives continuous improvement in quality, accuracy, call routing, knowledge management, and customer experience.
NewProject Manager, Connected Care Linus Health IncProject Manager, Connected CareBoston, MA$110,000–$125,000 / yearBy advancing how we detect and address cognitive and brain disorders - leveraging cutting-edge neuroscience, clinical expertise, and artificial intelligence - our goal is to enable a future where people can live longer, happier, and healthier lives with better brain health. Manage customer communications throughout the implementation lifecycle, including project updates, training communications, release announcements, and other customer-facing communications.