General Manager Sports Complex K Sports ComplexGeneral Manager Sports ComplexManassas, VirginiaThe ideal candidate is someone who can manage the day-to-day business effectively while also helping grow participation, strengthen programming, and create new revenue opportunities with outside organizations and customers. Every Coach within Lil' Kickers has gone through rigorous training to make sure each child is getting the best instruction possible that is both age-appropriate and developmentally minded.
Animal Medical Centers of Loudoun - Practice Manager Animal Medical Centers of LoudounAnimal Medical Centers of Loudoun - Practice ManagerAshburn, VirginiaUsing excellent communication, organization, and time-management skills, the Practice Manager creates a cohesive, collaborative, and compassionate environment where the team and clients feel valued and where pets receive the highest quality care. The Practice Manager works closely with the Regional Manager to execute regional initiatives, achieve financial and operational goals, and contribute to the broader success of VetEvolve’s network of hospitals.
Animal Medical Centers of Loudoun - Practice Manager VetEvolveAnimal Medical Centers of Loudoun - Practice ManagerAshburn, VirginiaUsing excellent communication, organization, and time-management skills, the Practice Manager creates a cohesive, collaborative, and compassionate environment where the team and clients feel valued and where pets receive the highest quality care. The Practice Manager works closely with the Regional Manager to execute regional initiatives, achieve financial and operational goals, and contribute to the broader success of VetEvolve’s network of hospitals.
Senior Technical Lead Manager Peraton IncSenior Technical Lead ManagerAshburn, VA$190,000–$304,000 / yearPeraton is seeking a highly capable Technical Lead Manager to support the execution and delivery of application development, modernization, and operational support services for U.S. Customs and Border Protection (CBP). The Technical Lead Manager will play a critical leadership role managing mission-critical, 24x7 systems that facilitate the secure and efficient processing of high-volume operational activities.
Help Desk Manager College of Southern MarylandHelp Desk ManagerMD$55,935–$95,089 / yearCSM offers excellent health insurance benefits; State Retirement Pension plan; wellness programs; Code Green early closure Fridays in the summer; college closure for spring break and several major holidays, including the week between Christmas and New Year; and for several days in March for Spring Break. Located 45 minutes from the Nation's Capital, nestled in a history-rich community of southern Maryland, The College of Southern Maryland (CSM) is a two-time Aspen Award-winning institution (top 15% of Community Colleges) with academic programs in over 100 disciplines.
General Manager DBG HospitalityGeneral ManagerSilver Spring, MDOversee reservations, waitlist flow, POS systems, scheduling software, and other operational technology platforms to ensure smooth and efficient operation. Lead pre-opening operational preparation for the new location, including staffing, training, systems setup, vendor coordination, and readiness planning.
Unclassified Help Desk Manager - Top Secret clearance GD Information TechnologyUnclassified Help Desk Manager - Top Secret clearanceWashingtonTo ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. GDIT has an amazing opportunity for a Unclassified Help Desk Manager to provide world-class IT support to our prestigious clientele at the highest levels of the federal government in the heart of our nation’s capital.
Preconstruction Project Executive - Design Manager HITTPreconstruction Project Executive - Design ManagerFalls Church, VA$130,000–$185,000 / yearIn addition, this role provides design-build leadership and design management during pursuits and preconstruction by analyzing RFP/RFQ requirements, coordinating the preconstruction team leads, guiding design team selection, and managing the design phase to maintain alignment to cost, schedule, constructability, procurement, and client performance requirements. Job Description: The Preconstruction Executive- Design Manager reports directly to the Senior Vice President of Strategic Services and supports the Vice President of Preconstruction while leading the development and execution of the company's design build strategy.
Security Manager - Day Caesars Entertainment IncSecurity Manager - DayBaltimore, MDInstructs, trains, and monitors officers in numerous daily duties including customer and employee relations, report writing, procedures in handling company funds, and critical incident management. Investigates or supervises the investigation of various incidents involving crime, employee misconduct, and issues that concern the welfare of the casino and the surrounding facilities and neighborhood.
Sr. Manager, Digital Operations, CHHC Project (Storytelling) Fixed - Term National GeographicSr. Manager, Digital Operations, CHHC Project (Storytelling) Fixed - TermWashington, DC$99,750–$105,000 / yearWorking as part of the existing Special Collections team of archivists, digital asset managers, and user services professionals, this role oversees project staff of two–a Digital Asset Manager and Digitization Technician–in conducting surveys and assessments, managing digitization workflows, and cataloging assets in the Enterprise DAMS. Educational Background Bachelor’s Degree preferred Minimum Years and Types of Experience 3+ years of management experience and 7+ years of progressive responsibility in Galleries, Libraries, Archives and Museums (GLAM) or related institutions with demonstrated experience working on large scale digital projects.
Team Manager Panera BreadTeam ManagerWoodbridge, VirginiaOur Team Managers ensure that every shift is a great one—by developing our people, managing team performance, and building the warm, inclusive, authentic Panera team culture. The actual pay offered will be determined by multiple factors, including but not limited to the candidate’s relevant experience, job-related knowledge, skills, and geographical location.
Contract Manager – Grants Management Lifecycle Support Performance Excellence Partners, LLC (PEP)Contract Manager – Grants Management Lifecycle SupportDC Metro Area and/or Regional Offices, DCFull timePerformance Excellence Partners (PEP) is seeking an experienced Contract Manager to lead a federal grants management support contract providing mission-critical grants lifecycle services to the U.S. Department of Labor (DOL), Employment and Training Administration (ETA), Office of Grants Management (OGM). Candidates with prior experience supporting the U.S. Department of Labor Employment and Training Administration (ETA), Office of Grants Management (OGM), Office of Workforce Investment (OWI), Veterans Employment and Training Service (VETS), or other federal grants management organizations are strongly encouraged to apply.
Human Resources Manager JushiHuman Resources ManagerManassas, VirginiaAt Jushi Holdings Inc. ”) ( CSE: JUSH ) ( OTCQX: JUSHF ), we are shaping the future of the cannabis industry, the fastest growing jobs sector in the U.S. The Human Resources Manager is a key leadership role responsible for shaping the employee experience across a multi-site region encompassing both retail and manufacturing facilities. Equip managers with tools and training to lead their teams through change effectively, including how to address employee concerns, maintain productivity, and reinforce new behaviors.
General Manager Stonebridge CompaniesGeneral ManagerDC$155,000–$170,000 / yearRequired Experience, Education, and Skills: Bachelor's degree in Hotel/Restaurant Management, Business, or a related field; equivalent experience may be acceptable. Excellent communication and leadership skills to manage staff, interact with guests, and work with ownership and corporate teams.
Preconstruction Manager PC Construction CoPreconstruction ManagerAlexandria, VAThe company manages projects along the east coast from its headquarters in Vermont and a network of locations in Florida, Georgia, Maine, New Hampshire, New York, North Carolina and the Mid-Atlantic. The Preconstruction Manager is the primary point of contact with the client and works closely with the executive in charge/Director of Preconstruction to ensure the overall success of the project.
Audit & Accounting Manager SPS Consulting, LLCAudit & Accounting ManagerGaithersburg, MDFull timeIt’s these deep connections among our team members that create unparalleled bonds and team spirit, both in the office, and outside of it, ensuring we can collaborate effectively to create amazing results for our clients. We take our bonding opportunities very seriously – from happy hours to firm-sponsored vacations to enviable locations, like beachfront Jamaican resorts and all-inclusive Cancun properties.
Park Ranger (Protection) - Training Program Manager U.S. Department of the InteriorPark Ranger (Protection) - Training Program ManagerWashington, DC$109,383–$142,199 / yearSpecialized experience is defined as demonstrated experience: Experience at this level must include ALL of the following: 1) performing law enforcement duties for the protection, conservation, use, and management of natural and/or cultural resources in park areas or similar operations, which involved the application of law enforcement authorities and procedures to protect visitors and resources; providing law enforcement or investigative services which include apprehending, detaining, detection, and prosecution of individuals; applying knowledge of applicable laws, regulations, policies, and areas of jurisdiction when serving as a person with law enforcement authority; responding to accidents, emergencies, and/or natural disaster; using precautionary methods and techniques while patrolling to mitigate any crimes or violations of the law; 2) planning, administering, or directing a structured law enforcement training or field-training program, including curriculum oversight, instructor coordination, trainee evaluation, or training quality assurance; 3) supervising, leading, or providing formal performance evaluation of law enforcement officers, instructors, or field training staff in a professional policing environment; and. The PEB is a fitness test consisting of five different components: 1) agility run - measures the ability to get up from the ground and sprint while changing directions; 2) bench press - measures upper body strength for one repetition; 3) 1.5 mile run - measures cardio/respiratory fitness; 4) sit and reach - measures flexibility in the lower back, legs and shoulders; and 5) body composition - measures body fat.
Nurse Care Manager, PDN, Part Time, NOVA Service Area Kaiser PermanenteNurse Care Manager, PDN, Part Time, NOVA Service AreaSpringfield, VA$45.43–$58.89 / hourWhether supporting the patient directly in our hospitals or clinics, providing care at home, serving our patients through innovative virtual technology, or managing care delivery teams, Kaiser Permanente nurses utilize scientific evidence and our integrated care model to optimize the total health of our members and the communities we serve. Description: Job Summary: The nurse care manager is responsible for coordination of appropriate, cost-effective services that enhance a members quality of life, focus on a members optimal level of independence, and reduces inappropriate utilization of medical services.
Renovation Manager - Conversions Essentials & Suites (Mid-Atlantic & Northeast) InterContinental Hotels Group PlcRenovation Manager - Conversions Essentials & Suites (Mid-Atlantic & Northeast)DC$84,000–$110,000 / yearProvide design, construction expertise and assistance to IHG franchisees and their assigned design team members through all phases of their PIP projects, including working out design / construction solutions as project field conditions arise, thus ensuring timely and successful completion of projects while promoting Great Hotels Guests Love. Proactively work with the mid-scale Development team and ownership prior to taking a deal to Franchise Approval Committee (FAC) to work through scope of work, design issues, and renovation timelines to better improve success rate for FAC approval and License execution for new build and PIP conversions.
New8513 - Assistant Store Manager PT Hat World Inc.8513 - Assistant Store Manager PTClarksburg, MDAssistant Store Managers are accountable for every aspect of the retail store performance inclusive of achieving key results, creating a fun and inclusive environment for their team, and delivering exceptional customer service by offering their expertise on Lids' products and services. Execute optimal layout and visual merchandising (VM) or product presentation strategy, including managing window activations, hardware flips, mannequin flips, and seasonal or weekly merchandise changes.
New5211 - Assistant Store Manager PT Hat World Inc.5211 - Assistant Store Manager PTWoodbridge, VAAssistant Store Managers are accountable for every aspect of the retail store performance inclusive of achieving key results, creating a fun and inclusive environment for their team, and delivering exceptional customer service by offering their expertise on Lids' products and services. Execute optimal layout and visual merchandising (VM) or product presentation strategy, including managing window activations, hardware flips, mannequin flips, and seasonal or weekly merchandise changes.
New6619 - Assistant Store Manager PT Hat World Inc.6619 - Assistant Store Manager PTArlington, VAAssistant Store Managers are accountable for every aspect of the retail store performance inclusive of achieving key results, creating a fun and inclusive environment for their team, and delivering exceptional customer service by offering their expertise on Lids' products and services. Execute optimal layout and visual merchandising (VM) or product presentation strategy, including managing window activations, hardware flips, mannequin flips, and seasonal or weekly merchandise changes.
Manager - Enterprise IT Architecture (Manufacturing & Supply Chain) ZS Associates IncManager - Enterprise IT Architecture (Manufacturing & Supply Chain)MDZS's Supply Chain & Manufacturing group helps our clients to drive higher product availability at lower costs (stock-outs, carrying costs, and supply chain operating costs) and lower environmental impact through leveraging analytics, automation and process re-design approaches. As a management consulting and technology firm focused on improving life and how we live it, we transform ideas into impact by bringing together data, science, technology and human ingenuity to deliver better outcomes for all.
New0062 - Assistant Store Manager PT Hat World Inc.0062 - Assistant Store Manager PTWaldorf, MDAssistant Store Managers are accountable for every aspect of the retail store performance inclusive of achieving key results, creating a fun and inclusive environment for their team, and delivering exceptional customer service by offering their expertise on Lids' products and services. Execute optimal layout and visual merchandising (VM) or product presentation strategy, including managing window activations, hardware flips, mannequin flips, and seasonal or weekly merchandise changes.
New6738 - Assistant Store Manager PT Hat World Inc.6738 - Assistant Store Manager PTSilver Spring, MDAssistant Store Managers are accountable for every aspect of the retail store performance inclusive of achieving key results, creating a fun and inclusive environment for their team, and delivering exceptional customer service by offering their expertise on Lids' products and services. Execute optimal layout and visual merchandising (VM) or product presentation strategy, including managing window activations, hardware flips, mannequin flips, and seasonal or weekly merchandise changes.
New5036 - Assistant Store Manager PT Hat World Inc.5036 - Assistant Store Manager PTColumbia, MDAssistant Store Managers are accountable for every aspect of the retail store performance inclusive of achieving key results, creating a fun and inclusive environment for their team, and delivering exceptional customer service by offering their expertise on Lids' products and services. Execute optimal layout and visual merchandising (VM) or product presentation strategy, including managing window activations, hardware flips, mannequin flips, and seasonal or weekly merchandise changes.
NewSr. Technical Program Manager - FinOps Axon Enterprise IncSr. Technical Program Manager - FinOpsWashington, DC$131,250–$210,000 / yearHigh degree of competency and proven success with project management including: Agile Software Development Lifecycle methodology, identifying and managing risks, tracking dependencies and milestones, and communicating overall project status. If you receive a suspicious offer or outreach from an email address that is not @axon.com, or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to recruitingops@axon.com.
New8525 - Assistant Store Manager PT Hat World Inc.8525 - Assistant Store Manager PTLeesburg, VAAssistant Store Managers are accountable for every aspect of the retail store performance inclusive of achieving key results, creating a fun and inclusive environment for their team, and delivering exceptional customer service by offering their expertise on Lids' products and services. Execute optimal layout and visual merchandising (VM) or product presentation strategy, including managing window activations, hardware flips, mannequin flips, and seasonal or weekly merchandise changes.
New5826 - Assistant Store Manager PT Hat World Inc.5826 - Assistant Store Manager PTVAAssistant Store Managers are accountable for every aspect of the retail store performance inclusive of achieving key results, creating a fun and inclusive environment for their team, and delivering exceptional customer service by offering their expertise on Lids' products and services. Execute optimal layout and visual merchandising (VM) or product presentation strategy, including managing window activations, hardware flips, mannequin flips, and seasonal or weekly merchandise changes.
New5912 - Assistant Store Manager PT Hat World Inc.5912 - Assistant Store Manager PTFairfax, VAAssistant Store Managers are accountable for every aspect of the retail store performance inclusive of achieving key results, creating a fun and inclusive environment for their team, and delivering exceptional customer service by offering their expertise on Lids' products and services. Execute optimal layout and visual merchandising (VM) or product presentation strategy, including managing window activations, hardware flips, mannequin flips, and seasonal or weekly merchandise changes.
Senior Proposal Manager (Federal) Human Capital Resources and ConceptsSenior Proposal Manager (Federal)Washington D.C, DCRegulatory Compliance Knowledge : Working knowledge of Federal Acquisition Regulations (FAR) and its subsidiaries (DFAR, AFAR, GFAR, etc.), with the ability to interpret government documents such as Requests for Proposals (RFP), Requests for Quotes (RFQ), Requests for Information (RFI), and solicitations. Accomplished Proposal Writing Skills : Proficient in creating proposal-related documents, including executive summaries, compliance matrices, proposal outlines, directives, customer questions, storyboards, review materials, finalized documents, oral presentations, and lessons-learned reports.
New6547 - Assistant Store Manager PT Hat World Inc.6547 - Assistant Store Manager PTWheaton, MDAssistant Store Managers are accountable for every aspect of the retail store performance inclusive of achieving key results, creating a fun and inclusive environment for their team, and delivering exceptional customer service by offering their expertise on Lids' products and services. Execute optimal layout and visual merchandising (VM) or product presentation strategy, including managing window activations, hardware flips, mannequin flips, and seasonal or weekly merchandise changes.
New6762 - Assistant Store Manager PT Hat World Inc.6762 - Assistant Store Manager PTBethesda, MDAssistant Store Managers are accountable for every aspect of the retail store performance inclusive of achieving key results, creating a fun and inclusive environment for their team, and delivering exceptional customer service by offering their expertise on Lids' products and services. Execute optimal layout and visual merchandising (VM) or product presentation strategy, including managing window activations, hardware flips, mannequin flips, and seasonal or weekly merchandise changes.
New6618 - Assistant Store Manager PT Hat World Inc.6618 - Assistant Store Manager PTFrederick, MDAssistant Store Managers are accountable for every aspect of the retail store performance inclusive of achieving key results, creating a fun and inclusive environment for their team, and delivering exceptional customer service by offering their expertise on Lids' products and services. Execute optimal layout and visual merchandising (VM) or product presentation strategy, including managing window activations, hardware flips, mannequin flips, and seasonal or weekly merchandise changes.
New8533 - Assistant Store Manager PT Hat World Inc.8533 - Assistant Store Manager PTHanover, MDAssistant Store Managers are accountable for every aspect of the retail store performance inclusive of achieving key results, creating a fun and inclusive environment for their team, and delivering exceptional customer service by offering their expertise on Lids' products and services. Execute optimal layout and visual merchandising (VM) or product presentation strategy, including managing window activations, hardware flips, mannequin flips, and seasonal or weekly merchandise changes.
New6392 - Assistant Store Manager PT Hat World Inc.6392 - Assistant Store Manager PTnational harbor, MDAssistant Store Managers are accountable for every aspect of the retail store performance inclusive of achieving key results, creating a fun and inclusive environment for their team, and delivering exceptional customer service by offering their expertise on Lids' products and services. Execute optimal layout and visual merchandising (VM) or product presentation strategy, including managing window activations, hardware flips, mannequin flips, and seasonal or weekly merchandise changes.
New5468 - Assistant Store Manager PT Hat World Inc.5468 - Assistant Store Manager PTHanover, MDAssistant Store Managers are accountable for every aspect of the retail store performance inclusive of achieving key results, creating a fun and inclusive environment for their team, and delivering exceptional customer service by offering their expertise on Lids' products and services. Execute optimal layout and visual merchandising (VM) or product presentation strategy, including managing window activations, hardware flips, mannequin flips, and seasonal or weekly merchandise changes.
NewFacility Operations Specialist (Life Safety Program Manager) U.S. Department of JusticeFacility Operations Specialist (Life Safety Program Manager)Washington, DC$106,437–$138,370 / yearPerforming maintenance or construction work, including estimating material and labor costs for a variety of construction or maintenance projects (such as construction or maintenance of brick, frame, structural steel, reinforced concrete, and other type structures ranging from one- or two-story buildings to larger structures), directing actual work operations, and maintaining appropriate contacts with the organization funding the project. Specialized Experience: Examples of qualifying specialized experience include: Managing a maintenance program for office or apartment building complexes, hospitals, recreation facilities, military, or other special-purpose installations, including planning maintenance activities, and developing preventive maintenance programs.
Clinical Operations Manager GREATER BADEN MEDICAL SERVICE INCClinical Operations ManagerMDSupporting Grant Management: Play a critical supporting role in executing grant requirements on-site-ensuring clinical workflows, data collection, and patient targets align with the Health Center Program, Ryan White HIV/AIDS Program and Title X family planning grants. With an active clinical background (CMA, LPN, RN, or PA), this manager bridges clinical care with business strategy-building scalable processes, supporting critical grant programs (HRSA, Ryan White, Title X), and ensuring seamless, high-quality care across a vibrant multidisciplinary environment.
National Account Manager TEGNA IncNational Account ManagerDC$26.50–$29 / hourThe Account Manager supports Account Executives' sales efforts by taking ownership of fulfillment in such a way that the AE can play their role of being client-facing, creating opportunities and closing revenue. Regardless of participation in TEGNA medical plans, ALL employees and their eligible family members receive nine free virtual doctor's appointments with a physician through Teladoc, and 12 free annual therapy sessions with a licensed clinician through Spring Health.
Critical Operations Manager STACK InfrastructureCritical Operations ManagerManassas, VirginiaAs a leader in STACK’s Critical Operations team, the COM must possess an expert level of knowledge and will be responsible for assisting the Senior Director, Critical Operations in maintaining the mechanical, electrical, fire life safety, base building, and other various internal data center systems. Expert understanding of electrical and mechanical systems used in a data center environment, including UPS, Transformers, PDU’s, RPP’s, Chillers, CRAH, CRAC, STS, ATS, and Pre-action systems.
NewAssistant Kennel Manager United States Air ForceAssistant Kennel ManagerWashington, DC$17.33–$36.90 / hourThe Area of Consideration for this vacancy announcement is US Citizens with SOFA Sponsorship (including applicants with current Military Spouse Preference, Family member preference, and current Federal employees or family members) within the local commuting area of Osan AB (20-mile radius). The Area of Consideration for this vacancy announcement is US Citizens with SOFA Sponsorship (including applicants with current Military Spouse Preference, Family member preference, and current Federal employees or family members) within the local commuting area of Osan AB (60-mile radius).
NewStudio Manager - Be a Life Changer! CLEVELAND PARK OrangetheoryStudio Manager - Be a Life Changer! CLEVELAND PARKWashington, District of Columbia$65,000–$100,000 / yearWe will work to create a sustainable culture that supports a healthy space for learning and growing, valuing and empowering every employee, inspiring a diverse franchise network, and uplifting the members and communities we serve. OTFF will not receive a copy of my application, will have no control over whether I receive an interview and/or am ultimately hired, does not control and is not responsible for the employment policies and practices of independent franchisees, and does not employ independent franchisee’s employees.
Account Manager - State Farm Agent Team Member Roxanne Jones - State Farm AgentAccount Manager - State Farm Agent Team MemberWaldorf, MDFull timeRoxanne Jones State Farm is seeking a motivated, sales-driven Account Manager who enjoys building relationships, helping customers, and contributing to a positive team culture. As an Account Manager, you will play an important role in agency growth by developing customer relationships, conducting policy reviews, identifying coverage opportunities, and assisting with service-related needs.
Account Manager - State Farm Agent Team Member John Majerowicz - State Farm AgentAccount Manager - State Farm Agent Team MemberEllicott City, MDFull timeAs Account Manager - State Farm Agent Team Member for John Majerowicz - State Farm Agent, you are vital to our daily business operations and customers’ success. Before opening the agency, I worked alongside another State Farm agent, which inspired me to create something of my own — a place where hard work, opportunity, and teamwork come together.
Account Manager CARLOS ENRIQUE COVARRUBIAS INSURANCAccount ManagerOlney, MDFull timeYou will create and maintain positive relationships, understand clients' needs, and connect them with appropriate products and services. As the Account Manager, you will be responsible for growing our book of business through new client acquisitions.
ASSISTANT SPA MANAGER - COLUMBIA Hand & Stone - 6455 Dobbin Rd - Columbia, MDASSISTANT SPA MANAGER - COLUMBIAColumbia, MDFull timeHand & Stone Massage and Facial Spa – COLUMBIA (6455 Dobbin Rd Unit 50, Columbia, MD 21045) is seeking a high-energy, sales-driven leader to join our team as a General Manager in Training (GMIT). This role is ideal for a motivated, people-first leader who thrives in a fast-paced environment, excels at driving sales performance, and is passionate about leading and developing a strong front desk team.
Asbestos Project Manager SERVPRO of Culpeper & Fauquier CountiesAsbestos Project ManagerAlexandria, VAFull timeThis position is responsible for overseeing asbestos abatement projects from start to finish while ensuring all work is completed safely, efficiently, and in compliance with all applicable regulations. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.
Office Manager Pool Scouts of Southern Maryland & AnnapolisOffice ManagerWhite Plains, MDFull timeThe ideal candidate will excel in customer service, sales, and quality assurance, while efficiently managing jobs, routes, and customer interactions. Provide quotes and estimates from various pool suppliers (SCP, Leslie’s, and local vendors) to the General Manager (GM).
Account Manager - State Farm Agent Team Member Andrew Inglisa - State Farm AgentAccount Manager - State Farm Agent Team MemberCatonsville, MDFull timeAs Account Manager - State Farm Agent Team Member for Andrew Inglisa - State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments.