Lot Porter / RV Technician Trainee Plattsburgh RV StoreLot Porter / RV Technician TraineePlattsburgh, NYFull timeAdvancement opportunities to include repairing damaged or defective portions of any RV that may require service; includes cabinetry, general repairs, plumbing, 12 VDC and 110 VAC electrical systems, propane, appliances, and demonstrating and dialogue with customers on the operation of recreational vehicle. Job Level: mid level to advanced - meaning more than 3-5 years’ experience in the preferred RV, Mobile home, home building, automotive, construction, and property management.
NewField Measure Technician - Templator (Construction & Stone Industry) Sheridan HRField Measure Technician - Templator (Construction & Stone Industry)Clarence Center, NY$23–$25 / hourFull timeJoin Italian Marble & Granite, a premier stone fabrication company known for creating beautiful custom countertops and surfaces for homes and businesses throughout Western New York. We're looking for a Field Measure Technician (Templator) who thrives in a hands-on environment, enjoys interacting with customers, and takes pride in precision and craftsmanship.
Maintenance Technician-Solomon Heights National Church ResidencesMaintenance Technician-Solomon HeightsQueensbury, NY$21.31–$26.63 / hourWell-being Programs including an enhanced EAP with mental health and work-life support, tobacco cessation, and Well-Being Your Way which offers up to $1000/year in rewards & reimbursements! Solomon Heights-41 units located in Queensbury, New York is a senior apartment community with a team of property management professionals that are unmatched in the area!
Maintenance Technician-Sidney, New York National Church ResidencesMaintenance Technician-Sidney, New YorkSidney, NY$21.31–$26.63 / hourWell-being Programs including an enhanced EAP with mental health and work-life support, tobacco cessation, and Well-Being Your Way which offers up to $1000/year in rewards & reimbursements! Sidney Senior Village located in Sidney, New York is a senior apartment community with a team of property management professionals that are unmatched in the area!
Multi-Site Maintenance Technician BozzutoMulti-Site Maintenance TechnicianHarrison, New York$52,509–$59,000 / yearWe proudly offer a diverse range of employee resource groups, providing opportunities for our employees to connect over shared experiences, backgrounds, and cultures. Whether it’s the talent within our communities or the expertise across our property operations teams, we work together to make extraordinary happen for our clients, residents and fellow team members.
Maintenance Technician ($2,500 Sign-On Bonus) BozzutoMaintenance Technician ($2,500 Sign-On Bonus)Coram, New York$54,000–$57,000 / yearWe proudly offer a diverse range of employee resource groups, providing opportunities for our employees to connect over shared experiences, backgrounds, and cultures. Whether it’s the talent within our communities or the expertise across our property operations teams, we work together to make extraordinary happen for our clients, residents and fellow team members.
Maintenance Technician BozzutoMaintenance TechnicianNew YorkWe proudly offer a diverse range of employee resource groups, providing opportunities for our employees to connect over shared experiences, backgrounds, and cultures. Whether it’s the talent within our communities or the expertise across our property operations teams, we work together to make extraordinary happen for our clients, residents and fellow team members.
Full-Time Maintenance Technician Community OptionsFull-Time Maintenance TechnicianBinghamton, New YorkThis person is responsible for repairing issues that arise, completing regular maintenance plans, and working with local management to contract external contractors. Install, troubleshoot, and repair mechanical systems and structural components including appliances, fans, lights, flooring, carpets, paneling, doors, etc.
Maintenance Technician II - Westchester, NY Rose Associates Inc.Maintenance Technician II - Westchester, NYWestchester, NY$28–$30 / hourBased in New York City, we own, develop and operate leading properties in urban markets from Philadelphia to Boston and across all residential asset classes, including market, regulated, workforce and affordable housing. We rely on technology and the deep expertise of our team to consistently outperform the market in the operation of more than 30,000 units across some 250 properties in the most challenging housing markets in the country.
Maintenance Technician II - 77 West 85th Street, New York, NY Rose Associates Inc.Maintenance Technician II - 77 West 85th Street, New York, NYNew York, NYBased in New York City, we own, develop and operate leading properties in urban markets from Philadelphia to Boston and across all residential asset classes, including market, regulated, workforce and affordable housing. We rely on technology and the deep expertise of our team to consistently outperform the market in the operation of more than 30,000 units across some 250 properties in the most challenging housing markets in the country.
Maintenance Technician II - 42 Broad Street West, Mount Vernon, NY Rose Associates Inc.Maintenance Technician II - 42 Broad Street West, Mount Vernon, NYMount Vernon, NY$27–$29 / hourBased in New York City, we own, develop and operate leading properties in urban markets from Philadelphia to Boston and across all residential asset classes, including market, regulated, workforce and affordable housing. We rely on technology and the deep expertise of our team to consistently outperform the market in the operation of more than 30,000 units across some 250 properties in the most challenging housing markets in the country.
Maintenance Technician/Skilled Construction Technician Mckinley Development Group LLCMaintenance Technician/Skilled Construction TechnicianBuffalo, NYFull timePosition requires previous experience, plumbing and electrical skills, some appliance repair skills, strong carpentry skills and attention to detail. Steeple Bay Estates is looking for a Full-Time Apartment Maintenance Technician to preserve the good condition and functionality of the community.
Maintenance Technician II WinnCompanies IncMaintenance Technician IISyracuse, NY$21–$23 / hourOur Benefits: Regular full-time US employees are eligible to participate in the following benefits: Generous time off policies (including 11 paid holidays (12 for MA employees); Generous Accrued Time Off increasing with years of service; Generous paid sick time; Annual day of service; Floating Holiday). About Us: WinnCompanies is a mission-driven, national business focused on building and operating top quality affordable housing communities for individuals and families of all incomes, including members of the U.S. Armed Forces and their families.
NewMaintenance Technician - Nutrition and Cafeteria Murfreesboro City SchoolsMaintenance Technician - Nutrition and CafeteriaRochester, NYFull timeThis person must be able to drive a variety of vehicles, push, pull, stoop, kneel, reach, grasp, talk, hear, climb and crawl; work in extreme temperatures; tolerate dust, chemicals, and other substances and environmental conditions associated with maintenance work; be emotionally mature, able to work cooperatively, cope with stress appropriately and abruptly change tasks in a composed manner. Physical Demands: The person in this position must have and maintain the intellectual, sensory, emotional, and physical abilities necessary for the effective and safe performance of duty; be a safe driver; be able to occasionally lift and carry objects which exceed fifty (50) pounds and frequently lift and carry objects weighing up to twenty-five (25) pounds.
Facilities Technician Garnet Health Medical CenterFacilities TechnicianHarris, NY$24.82–$25.54 / hourIf youre interested in a health system thats both growing and award-winning, serving a diverse community that provides the best of both city and rural life, we invite to make your career home with us as a Facilities Technician on our Maintenance team at/in Garnet Health Medical Center-Catskills. Responsibilities A Facilities Technician is a service employee who, under the direction of the Facilities Maintenance Supervisor, performs maintenance tasks that may be indicated and necessary for maintaining Hospital facilities and physical plant in optimum condition for functionality, safety and efficiency.
Maintenance Technician- Multi site (Union 32BJ Relief) RelatedMaintenance Technician- Multi site (Union 32BJ Relief)New York City, New YorkThe Floater Pool Maintenance Technician will be responsible for common area and apartment repairs at multiple sites within a submarket of NYC; in the scope of plumbing, HVAC, electrical, carpentry, and appliances. Related Management is currently seeking an experienced Regional Maintenance Technician for our luxury residential portfolio in Manhattan.
Maintenance Technician Jamestowns Rental Properties LLCMaintenance TechnicianJamestown, NYFull timePerform various maintenance functions including but not limited to: painting, caulking, HVAC repairs, lock repairs, window/door repairs, electrical repairs, appliance repairs, preventative maintenance, and changing light bulbs, filters, batteries, etc. Maintenance Coverage after hours - schedule/execute on call rotation among maintenance team members to ensure someone is always available to handle service requests outside of normal business hours.
General Technician HomeServe USA CorpGeneral TechnicianFarmingdale, NY$34.61–$47.62 / hourRepairs various items, systems and/or components (e.g., air conditioning systems, heating units such as: steam boilers, forced hot water, and hot air systems.) for the purpose of providing renovation and preventive maintenance of heating/air conditioning and refrigeration systems. Diagnoses malfunctions of heating/air conditioning/systems and/or components in residential HVAC units for the purpose of identifying repair/replacement needs necessary to maintain equipment and systems.
Maintenance Technician The Related Companies LPMaintenance TechnicianManhattan, NYIn this role, youll handle repairs, prepare apartments for new residents, and support our team with everything from HVAC fixes to setting up special projects. Why Youll Love It Here: Youll be part of a team that truly supports one another while taking care of a building that residents are proud to call home.
Retail Sales Technician AsurionRetail Sales TechnicianScarsdale, New YorkAs the world’s leading tech care company, Asurion eliminates the fears and frustrations associated with technology, to ensure our nearly 300 million customers get the most out of their devices, appliances and connections. Through interactions with customers, our experts demonstrate integrity in serving, solving and selling with expectations to listen to the customer’s needs, provide accurate information and conduct themselves in a way that is consistent with Asurion's values.
School Maintenance Technician Campus Services GroupSchool Maintenance TechnicianBRONX, New York$25–$27 / hourFull timeBenefits Link: Click here for more benefits information . or copy this link : https://go-internal.hcsgcorp.com/l/1036773/2025-07-02/5xbpsq/1036773/17514637576MrQym5A/Employee_Benefits_for_Job_Descriptions__7_.pdf. Additional Pay Information: Offered salary rates for this position are determined based on applicant qualifications, experience, education, and the specific needs, aspects, operational considerations, and requirements of the facility serviced.
Maintenance Technician Atria Senior Living - PatchogueMaintenance TechnicianPatchogue, New York$19–$22.80 / hourFull timeResponsibilities: Diagnose and repair problems in such areas as HVAC, electrical, plumbing, major appliances, carpentry, emergency systems, flooring, hardware accessories, masonry, painting/wallpaper, water features (pools, spas, etc.) and waste management systems. Able to frequently use general maintenance tools, supplies and equipment such as, but not limited to, hand tools, pressure washers, blowers, paint equipment, pool chemicals, ice removal equipment, ladders, landscaping equipment, sanders and safety equipment.
Maintenance Technician TM Montante Development LLCMaintenance TechnicianTonawanda, NYEnsuring timely and efficient completion of work orders, customer requests, emergency and preventative maintenance Troubleshooting problems and work with vendors when necessary Collaborating with Property Managers, Operations Manager, and other team members Inspecting buildings for adequate heating, lighting and ventilation, and are properly cleaned Performing safety checks on fire life safety equipment, smoke and Co2 detectors, and emergency lighting Performing Apartment turns which include dry wall repairs and painting Maintaining and enforcing building code guidelines for maintenance, mechanical and electrical areas. Familiarity with technology and software for work order management via computer and cell phone Professional communication skills and the ability to communicate with all stakeholders Ability to work independently Ability to travel to multiple work locations throughout WNY during the workday and transport necessary equipment and tools Ability to obtain a Government Security Clearance Able to work a rotating on-call schedule - stipend provided.
Maintenance Technician The Michaels OrganizationMaintenance TechnicianAlbany, NY$19–$22 / hourRequired Skills and Abilities: Willingness to pitch in and work in areas other than strictly repair maintenance; i.e. janitorial, custodial, gardening, painting, etc.- Must be personable and trustworthy, able to work well with residents and co-workers, and perform work in a safety conscious manner.- Rewards & Benefits: We know Michaels promise of lifting lives starts with our teammates, so making sure every single teammate is happy, healthy, and set up for a successful future is important to us.
Retail Sales Technician Asurion LLCRetail Sales TechnicianScarsdale, NYGet to know us: As the world's leading tech care company, Asurion eliminates the fears and frustrations associated with technology, to ensure our nearly 300 million customers get the most out of their devices, appliances and connections. Through interactions with customers, our experts demonstrate integrity in serving, solving and selling with expectations to listen to the customer's needs, provide accurate information and conduct themselves in a way that is consistent with Asurion's values.
Handyman NYC - Union Boiler Technician (Diego Beekman) WinnCompaniesHandyman NYC - Union Boiler Technician (Diego Beekman)The Bronx, NYDiego Beekman Mutual Housing Association is seeking a thorough and attentive Boiler Technician Handyman - Union to join our team at Diego Beekman, a 1,200-unit property in the Bronx, NY. Responsibilities: Perform repairs in such areas as, but not limited to, appliances, carpentry, hardware accessories, masonry, painting and basic electrical, basic plumbing, and basic HVAC.
Facilities Technician Garnet HealthFacilities TechnicianHarris, New York$24.82–$25.54 / hourFull timeResponsibilities: A Facilities Technician is a service employee who, under the direction of the Facilities Maintenance Supervisor, performs maintenance tasks that may be indicated and necessary for maintaining Hospital facilities and physical plant in optimum condition for functionality, safety and efficiency. If you’re interested in a health system that’s both growing and award-winning, serving a diverse community that provides the best of both city and rural life, we invite to make your career home with us as a Facilities Technician on our Maintenance team at/in Garnet Health Medical Center-Catskills.
Maintenance Technician Willow Bridge Property CompanyMaintenance TechnicianDobbs Ferry, New York$23.50–$24.50 / hourFull timeOverview: Founded in 1965 by Mack Pogue as Lincoln Property Company, Willow Bridge Property Company is one of the United States’ most respected full-service residential property companies, operating a successful portfolio in 75 markets. With decades of proven success, Willow Bridge is a national leader in residential property management and development, active in 29 states and managing more than 230,000 apartment homes across the U.S. At Willow Bridge, our purpose drives everything we do.
Maintenance Technician Atria Senior Living Group IncMaintenance TechnicianPlainview, NYDiagnose and repair problems in such areas as HVAC, electrical, plumbing, major appliances, carpentry, emergency systems, flooring, hardware accessories, masonry, painting/wallpaper, water features (pools, spas, etc.) and waste management systems. Able to frequently use general maintenance tools, supplies and equipment such as, but not limited to, hand tools, pressure washers, blowers, paint equipment, pool chemicals, ice removal equipment, ladders, landscaping equipment, sanders and safety equipment.
NewService Technician Suburban Propane Partners LPService TechnicianPhoenix, NY$24.20–$31.60 / hourHeadquartered in Whippany, New Jersey, Suburban Propane has been in the customer service business since 1928 and is a nationwide distributor of propane, renewable propane, renewable natural gas ("RNG"), fuel oil and related products and services, as well as a marketer of natural gas and electricity and producer of and investor in low carbon fuel alternatives, servicing the energy needs of approximately 1 million residential, commercial, governmental, industrial and agricultural customers through approximately 700 locations across 42 states. To operate our company vehicles, you must have a minimum of a Class B Commercial Driver's License (CDL) with HAZMAT, tanker, and air brake endorsements as well as a valid Medical Examiner's Certificate allowing for operation in interstate commerce.
Multi Fuel Technician I Suburban Propane Partners LPMulti Fuel Technician IGeneva, NY$24.20–$30.20 / hourHeadquartered in Whippany, New Jersey, Suburban Propane has been in the customer service business since 1928 and is a nationwide distributor of propane, renewable propane, renewable natural gas ("RNG"), fuel oil and related products and services, as well as a marketer of natural gas and electricity and producer of and investor in low carbon fuel alternatives, servicing the energy needs of approximately 1 million residential, commercial, governmental, industrial and agricultural customers through approximately 700 locations across 42 states. To operate our company vehicles, you must have a minimum of a Class B Commercial Driver's License (CDL) with HAZMAT, tanker, and air brake endorsements as well as a valid Medical Examiner's Certificate allowing for operation in interstate commerce.
Multi Fuel Technician Suburban Propane Partners LPMulti Fuel TechnicianPlattsburgh, NY$24.20–$30.20 / hourHeadquartered in Whippany, New Jersey, Suburban Propane has been in the customer service business since 1928 and is a nationwide distributor of propane, renewable propane, renewable natural gas ("RNG"), fuel oil and related products and services, as well as a marketer of natural gas and electricity and producer of and investor in low carbon fuel alternatives, servicing the energy needs of approximately 1 million residential, commercial, governmental, industrial and agricultural customers through approximately 700 locations across 42 states. To operate our company vehicles, you must have a minimum of a Class B Commercial Driver's License (CDL) with HAZMAT, tanker, and air brake endorsements as well as a valid Medical Examiner's Certificate allowing for operation in interstate commerce.
Level II Technician TeamLogic ITLevel II TechnicianStaten Island, New York$60,000–$90,000 / yearIT Technician II Responsibilities: Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support-related tickets, and ensure the satisfaction of the end-user, among other technical duties.
Lube Technician AE6208- Clifton Park Valvoline IncLube Technician AE6208- Clifton ParkClifton Park, NYValvoline will provide the training you need to progress your career as quickly as your skills and abilities allow. Enjoy working in a fast-paced environment and demonstrate a high sense of urgency/energy.
Lube Technician AE6219- Wilton NY Valvoline IncLube Technician AE6219- Wilton NYWilton, NYValvoline will provide the training you need to progress your career as quickly as your skills and abilities allow. Enjoy working in a fast-paced environment and demonstrate a high sense of urgency/energy.
Maintenance Technician- Multi site (Union 32BJ Relief) The Related Companies LPMaintenance Technician- Multi site (Union 32BJ Relief)New York City, NYThe Floater Pool Maintenance Technician will be responsible for common area and apartment repairs at multiple sites within a submarket of NYC; in the scope of plumbing, HVAC, electrical, carpentry, and appliances. Related Management is currently seeking an experienced Regional Maintenance Technician for our luxury residential portfolio in Manhattan.
Facilities Technician Acreage Holdings IncFacilities TechnicianEast Syracuse, NYWith the transition of Acreage Holdings to Canopy USA, LLC in December 2024, Canopy USA, LLC is now positioned to consolidate operations across its three business units - Wana, Jetty, and Acreage - realizing synergies, cost savings, and supporting growth in state-legal markets across the U.S. Through coverage of key market segments including flower via Superflux, vape and concentrates via Jetty, edibles and beverages via Wana, and retail through The Botanist, Canopy USA, LLC is well positioned to accelerate growth with an emphasis on the Midwestern and Northeastern U.S. markets. Must wear company-provided lab coats, hair/beard nets, gloves, surgical masks and safety glasses/ goggles/ splash shield, while working in the lab.
Maintenance Technician Achieve (NY)Maintenance TechnicianBinghamton, NY$19.25–$24.06 / hourIdentify deficiencies and complete repairs in compliance with NYS Building Code and NFPA Life Safety Code; report complex issues requiring advanced repair. The Maintenance Technician Level 1 is responsible for performing a variety of skilled and semi-skilled maintenance, repair, and construction tasks across agency facilities and grounds.
General Technician HomeServe USAGeneral TechnicianFarmingdale, NY$34.61–$47.62 / hourRepairs various items, systems and/or components (e.g., air conditioning systems, heating units such as: steam boilers, forced hot water, and hot air systems.) for the purpose of providing renovation and preventive maintenance of heating/air conditioning and refrigeration systems. Although the amount of time spent driving may vary depending on the geography of the workload, it is approximated that these employees will spend approximately 80% of the workday involved in servicing equipment, while 20% of workday is spent driving.
Part Time Property Maintenance Technician / Rochester NY Marsden ServicesPart Time Property Maintenance Technician / Rochester NYBrighton, NYPart timeMust provide own hand tools: Hammer, Screwdriver (Phillips and Slotted), Crescent Wrench, Channellock Pliers, Pipe Wrench, Allen Wrench, Utility Knife, Flashlight, Hacksaw, Nut Drive Set, ¼” Socket Set, Set of Star Bits, Wire Stripper, Torpedo level, Inspection Mirror, Cordless drill, Tape Measure, GFI Receptacle Tester, Handheld Infrared/Laser Thermometer, Basic Multimeter. Intermediate computer skills include the ability to send & receive emails, enter hours worked on internet-based system and access/perform data entry in Microsoft Office products including Microsoft Excel.
NewMaintenance Technician Atria Senior Living - LevittownMaintenance TechnicianLevittown, New York$19–$22.80 / hourFull timeResponsibilities: Diagnose and repair problems in such areas as HVAC, electrical, plumbing, major appliances, carpentry, emergency systems, flooring, hardware accessories, masonry, painting/wallpaper, water features (pools, spas, etc.) and waste management systems. Able to frequently use general maintenance tools, supplies and equipment such as, but not limited to, hand tools, pressure washers, blowers, paint equipment, pool chemicals, ice removal equipment, ladders, landscaping equipment, sanders and safety equipment.
Maintenance Technician Atria Senior Living - PlainviewMaintenance TechnicianPlainview, New York$21–$25.20 / hourFull timeResponsibilities: Diagnose and repair problems in such areas as HVAC, electrical, plumbing, major appliances, carpentry, emergency systems, flooring, hardware accessories, masonry, painting/wallpaper, water features (pools, spas, etc.) and waste management systems. Able to frequently use general maintenance tools, supplies and equipment such as, but not limited to, hand tools, pressure washers, blowers, paint equipment, pool chemicals, ice removal equipment, ladders, landscaping equipment, sanders and safety equipment.
Diesel Technician First Student IncDiesel TechnicianYonkers, NYFirst Student is now hiring a Diesel Technician II for our shop serving Yonkers Public Schools, Mount Vernon City School District, City School District of New Rochelle, and New York City Public Schools in Yonkers, New York! In the state of Washington, all technician and driving positions, including but not limited to van drivers and any other position requiring employees to drive a company-owned vehicle, are considered safety-sensitive and are therefore subject to drug and alcohol testing, including cannabis.
Maintenance Technician Atria Signature - West 86Maintenance TechnicianManhattan, New York$23–$27.60 / hourPart timeResponsibilities: Diagnose and repair problems in such areas as HVAC, electrical, plumbing, major appliances, carpentry, emergency systems, flooring, hardware accessories, masonry, painting/wallpaper, water features (pools, spas, etc.) and waste management systems. Able to frequently use general maintenance tools, supplies and equipment such as, but not limited to, hand tools, pressure washers, blowers, paint equipment, pool chemicals, ice removal equipment, ladders, landscaping equipment, sanders and safety equipment.
Lead Hotel Maintenance Technician The Del Monte LodgeLead Hotel Maintenance TechnicianRochester, NYPerform preventative maintenance in guest rooms and on equipment including laundry equipment, heating and air conditioner units, ice machines, spa equipment, fire extinguishers, fire/smoke alarms, lawn sprinklers, kitchen appliances and plumbing. Assist the General Manager with directing, training and mentoring the Engineering staff in skilled trouble shooting and repair using proper Carpentry, Plumbing, Electrical, Masonry or other engineering or mechanical techniques.
Commercial Refrigeration Service Technician Unlimited Service GroupCommercial Refrigeration Service TechnicianBuffalo, NY$30–$40 / hourCombining the efforts of Duffy's Equipment Services, Express Commercial Services and Appliance Installation and Service, Duffy's AIS formed in 2018. Separately, each company has been in business for more than 50 years, providing service for over 10,000 customers in central New York just within the last five years.
Sterilization Technician Paciorek OrthodonticsSterilization TechnicianCamillus, NY$18–$22 / hourThe Sterilization Technician is responsible for keeping the equipment and areas that work is performed on patients in compliance with all occupational health and safety guidelines by conducting thorough cleaning and sterilization of all appliances and working equipment in the practice. Sets up and prepare dental equipment and instrumentation in accordance with established regulations and guidelines, which includes decontaminating, inspecting, assembling, wrapping and packaging complex sets of instruments for sterilization.
Maintenance Technician- Buffalo, NY KMG PrestigeMaintenance Technician- Buffalo, NYBuffalo, NY$23–$25KMG Prestige is seeking a Maintenance Technician to join our team in Buffalo, NY who enjoys new challenges, takes pride in their work, and is detail oriented. The ideal candidate will strive to create happy residents through providing superior customer service and timely service requests.
Maintenance Technician- Parkside Commons- Syracuse, NY KMG PrestigeMaintenance Technician- Parkside Commons- Syracuse, NYSyracuse, NY$25–$28KMG Prestige is seeking a Maintenance Technician to join our team in Syracuse, NY who enjoys new challenges, takes pride in their work, and is detail oriented. The ideal candidate will strive to create happy residents through providing superior customer service and timely service requests.
Maintenance Technician- Playter Gardens- Buffalo, NY KMG PrestigeMaintenance Technician- Playter Gardens- Buffalo, NYBuffalo, NY$20–$25KMG Prestige is seeking a Maintenance Technician to join our team in Buffalo, NY who enjoys new challenges, takes pride in their work, and is detail oriented. The ideal candidate will strive to create happy residents through providing superior customer service and timely service requests.