Senior Manager, Global Customer Service BioMerieuxSenior Manager, Global Customer ServiceMorrisville, North Carolina$98,000–$132,000 / yearIf you are a qualified individual with a disability, you may request a reasonable accommodation in BioMérieux’s or its affiliates’ application process by contacting us via telephone at (385) 770-1132, by email at [email protected], or by dialing 711 for access to Telecommunications Relay Services (TRS). Responsible for leading a team of individual contributors of Applications, Software or Engineer Specialists who provide problem resolution to subsidiaries and distributors and promote technical voice of customers during product development and life cycle management.
NewCustomer Service - Self Storage Manager Public StorageCustomer Service - Self Storage ManagerApex, NCTransportation: Our employees are required to have a valid driver's license and utilize their own vehicle to travel between different work locations and/or while conducting other work-related business. Performing cleaning and daily maintenance tasks: including sweeping/mopping interior areas and maintain exterior grounds/curb appeal clean and free of debris.
Customer Success Manager, Director - Core (Sales & Service) Clouds - TMT Salesforce IncCustomer Success Manager, Director - Core (Sales & Service) Clouds - TMTRaleigh, NC$171,200–$273,000 / yearExecutive Management & ROI-Driven Engagement: serve as the ultimate point of accountability for Signature Success delivery, driving renewals and expansion by orchestrating executive-level partnerships and quantifying the tangible ROI of the Salesforce investment. Complex Incident Governance: Provide executive leadership and crisis governance during major incident, managing high-pressure communications and human-agent interventions to protect the customer's mission-critical operations.
Customer Success Manager, Director - Core (Sales & Service) Clouds - TMT Salesforce.com, Inc.Customer Success Manager, Director - Core (Sales & Service) Clouds - TMTRaleigh, NC$171,200–$273,000 / yearExecutive Management & ROI-Driven Engagement: serve as the ultimate point of accountability for Signature Success delivery, driving renewals and expansion by orchestrating executive-level partnerships and quantifying the tangible ROI of the Salesforce investment. Complex Incident Governance: Provide executive leadership and crisis governance during major incident, managing high-pressure communications and human-agent interventions to protect the customer's mission-critical operations.
Customer Logistics Manager Ryder System IncCustomer Logistics ManagerRaleigh, NCCompensation Information: The compensation offered to a candidate may be influenced by a variety of factors, including the candidate's relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. Current Employees: If you are a current employee at Ryder, please click here ( https://wd5.myworkday.com/ryder/d/task/2998$46522.htmld ) to log in to Workday to apply using the internal application process.
Assistant Customer Care Manager PulteGroup IncAssistant Customer Care ManagerCary, NCHeadquartered in vibrant Atlanta, Georgia, and operating in over 45 markets nationwide, we're proud to build homes through our trusted family of brands-including Innovative Construction Group, Centex, Pulte Homes, Del Webb, DiVosta Homes, American West, and John Wieland Homes and Neighborhoods, Pulte Mortgage, PGP Title, Pulte Insurance Agency -all united under the PulteGroup name. As one of the nation's largest and most respected homebuilders, PulteGroup offers opportunities to grow within a Fortune 500 company that's consistently recognized as a Fortune 100 Best Company to Work For and a certified Great Place to Work.
Customer Success Manager, Commercial Named BuildOpsCustomer Success Manager, Commercial NamedRaleigh, NCWe're fresh off a $1 billion valuation and a $127M Series C funding round (part of over $275M raised to date) led by industry-leading investors like Meritech Capital, BOND, and SE Ventures, backed by Schneider Electric (Reuters, TechCrunch, LA Business Journal). Prior knowledge or ability to quickly learn Accounting ERP systems like Quickbooks Online/Enterprise, Sage 300 CRE/Intacct, Viewpoint Vista/Spectrum preferred.
NewCustomer Success Manager Appian CorpCustomer Success ManagerRaleigh, NC$125,000–$250,000 / yearGrowth Opportunities: Appian provides a diverse array of growth and development opportunities, including our leadership program tailored for new and aspiring managers, a comprehensive library of specialized department training through Appian University, skills based training, and tuition reimbursement for those aiming to advance their education. As a Customer Success Manager, your task will be to ensure progress against key customer outcomes, identify and mitigate various types of risks to customer success, including: business, program, implementation, technical, project, adoption, engagement.
NewCustomer Success Manager Public Sector Appian CorpCustomer Success Manager Public SectorRaleigh, NC$125,000–$250,000 / yearGrowth Opportunities: Appian provides a diverse array of growth and development opportunities, including our leadership program tailored for new and aspiring managers, a comprehensive library of specialized department training through Appian University, skills based training, and tuition reimbursement for those aiming to advance their education. As a Customer Success Manager, your task will be to ensure progress against key customer outcomes, identify and mitigate various types of risks to customer success, including: business, program, implementation, technical, project, adoption, engagement.
Associate Digital Customer Success Manager VeradigmAssociate Digital Customer Success ManagerRaleigh, North CarolinaTactically, these actions may include ongoing monthly operational reviews, creating and publishing reports, pursuing escalated support and services actions, providing assistance to resolve outstanding A/R issues, and supporting sales activities to further the expansion of the Veradigm solutions footprint. The Veradigm Network is a dynamic, open community of solutions, external partners, and cutting-edge artificial intelligence technologies that provide advanced insights, technology, and data-driven solutions.
Customer Success Manager CDK Global IncCustomer Success ManagerNCBy automating and streamlining critical workflows, the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance. The Company's cloud-based, software as a service ("SaaS") platform enables dealerships to manage their end-to-end business operations including the acquisition, sale, financing, insuring, repair, and maintenance of vehicles.
Team Manager Existing Customer Operations ADT IncTeam Manager Existing Customer OperationsMorrisville, NC$55,468–$110,938 / yearPosition Overview: An ADT Team Manager supports the Existing Customer channel will be responsible for the assignment and coordination of people and materials necessary for the prompt and complete installation and service of all jobs within an assigned territory. Major Responsibilities: Plans, implements and manages the activities of the service work force and ensures familiarity and training of product installation and service skills.
Customer Experience Office Manager FirstService CorporationCustomer Experience Office ManagerFuquay, NC$50,000–$60,000 / yearMeet the Owners: Gülah and Onur are a husband-and-wife team with engineering backgrounds who recently moved to the United States to build a new life with their 12-year-old daughter, a dedicated competitive swimmer, and their cat, Lady. They are excited to bring their international experience, disciplined approach, and commitment to excellence into their new role as FCI owners, and look forward to serving their local community while building a meaningful future for their famil.
Customer Success Manager, Enterprise BuildOpsCustomer Success Manager, EnterpriseRaleigh, NC$98,000–$122,000 / yearThe successful candidate will be responsible for managing a portfolio of enterprise customers, driving adoption and utilization of the platform in your accounts, executing defined success playbooks, and proactively identifying and addressing portfolio risk. Cross-Functional Collaboration & Segment Development: Work cross-functionally with partners across Business Development, Product & Engineering, Sales, Professional Services, and Marketing to align on customer needs and drive company-wide outcomes.
Associate Digital Customer Success Manager Veradigm IncAssociate Digital Customer Success ManagerRaleigh, NCTactically, these actions may include ongoing monthly operational reviews, creating and publishing reports, pursuing escalated support and services actions, providing assistance to resolve outstanding A/R issues, and supporting sales activities to further the expansion of the Veradigm solutions footprint. The Veradigm Network is a dynamic, open community of solutions, external partners, and cutting-edge artificial intelligence technologies that provide advanced insights, technology, and data-driven solutions.
Senior Customer Success Manager / Architect InstruqtSenior Customer Success Manager / ArchitectRaleigh, North CarolinaRemoteWe are a fast-growing SaaS company (~$8M ARR in 2025, 122% NRR, 94% logo retention) building the category-defining platform for hands-on product adoption. This is a revenue-impacting, expansion-focused, value-driven role responsible for: Protecting and growing $50K–$500K+ ARR accounts.
NewManager, Digital Customer Success VeradigmManager, Digital Customer SuccessRaleigh, North CarolinaThis role is responsible for designing and running scalable, tech-enabled customer success motions — including in-app experiences, automated nurture programs, digital health scoring, and community-based engagement — that drive adoption, retention, and customer lifetime value at scale. The Veradigm Network is a dynamic, open community of solutions, external partners, and cutting-edge artificial intelligence technologies that provide advanced insights, technology, and data-driven solutions.
NewCustomer Success Manager II (RapidScale) Cox CommunicationsCustomer Success Manager II (RapidScale)Raleigh, North CarolinaThis role partners closely with Sales, Delivery, Operations, Consulting, Engineering, and Support to ensure customers receive consistent service, realize ongoing value from their investments, and are well positioned for long-term success. RapidScale is evolving Customer Success into a core, revenue-adjacent capability focused on ensuring customers realize measurable business outcomes, improving customer retention, and supporting long-term growth.
MDM Program Manager| Customer 360 | Reference Data Programs First Citizens BankMDM Program Manager| Customer 360 | Reference Data ProgramsRaleigh, North CarolinaFull timeQualifications: Bachelor's Degree and 8 years of experience in Data Management, Data Analytics, Enterprise Risk Management OR High School Diploma or GED and 12 years of experience in Data Management, Data Analytics, Enterprise Risk Management. Overview: We are seeking a seasoned Change Manager and Program Manager to lead enterprise-scale Master Data Management (MDM), Customer 360, and Reference Data initiatives.
Sr, Manager Customer Success Genesys Cloud Services IncSr, Manager Customer SuccessNorth Carolina, NC$130,500–$229,500 / yearThrough Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. At Genesys, we help organizations deliver empathetic, AI powered customer experiences at global scale, and this role ensures customers fully realize that value across their lifecycle.
Customer Experience Office Manager JDRCustomer Experience Office ManagerFuquay-Varina, North CarolinaGülah and Onur are a husband-and-wife team with engineering backgrounds who recently moved to the United States to build a new life with their 12-year-old daughter, a dedicated competitive swimmer, and their cat, Lady. They are excited to bring their international experience, disciplined approach, and commitment to excellence into their new role as FCI owners, and look forward to serving their local community while building a meaningful future for their famil.
Customer Experience Office Manager Floor Coverings International - JDRCustomer Experience Office ManagerFuquay-Varina, NC$50,000–$60,000 / yearFull timeGülah and Onur are a husband-and-wife team with engineering backgrounds who recently moved to the United States to build a new life with their 12-year-old daughter, a dedicated competitive swimmer, and their cat, Lady. They are excited to bring their international experience, disciplined approach, and commitment to excellence into their new role as FCI owners, and look forward to serving their local community while building a meaningful future for their famil.
Senior GTM Operations Manager, Customer Success PendoSenior GTM Operations Manager, Customer SuccessRaleigh, NC$135,000–$165,000 / yearPendo Description: Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers -- a simple way to understand and attack what truly drives product success. Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers: a simple way to understand and attack what truly drives product success.
Customer Experience Manager Five Below, Inc.Customer Experience ManagerHolly Spring, NCAt Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required).
Customer Marketing Manager BuildOpsCustomer Marketing ManagerRaleigh, NC$80,000–$100,000 / yearAs a Customer Marketing Manager, you will play a pivotal role within Product Marketing by building the customer advocacy engine that turns real customer outcomes into references, referrals, reviews, stories, and advisory engagement that strengthen how BuildOps wins in the market. Director, Product Marketing, this role is ideal for a strong operator-builder who can work with little day-to-day oversight, solve problems independently, and build scalable systems that make customer proof a strategic advantage across go-to-market motions.
Customer Experience Manager FT The Michaels Companies IncCustomer Experience Manager FTMorrisville, NCPublic retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings. In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager.
Customer Success Manager MaxIQ IncCustomer Success ManagerRaleigh, NCQualifications:Experience working with AI-powered platforms or in the sales enablement industry.Familiarity with CRM tools and customer success software.Bachelor's degree in Business, Marketing, or a related field.Benefits:Opportunity to work in a dynamic startup environment focused on innovation and personal growth.Collaborative and inclusive company culture that values diversity and teamwork.Access to the latest tools and technologies in the field of AI and sales enablement.If youre passionate about driving customer success and eager to make a significant impact in a growing company, wed love to hear from you.. Excellent spoken and written English communication skills.Ability to work effectively with cross-functional teams.Self-motivated with a proactive approach to customer success.Preferred
Manager, CXOps - Digital Customer Success Management Veradigm IncManager, CXOps - Digital Customer Success ManagementRaleigh, NCThis role is responsible for designing and running scalable, tech-enabled customer success motions - including in-app experiences, automated nurture programs, digital health scoring, and community-based engagement - that drive adoption, retention, and customer lifetime value at scale. The Veradigm Network is a dynamic, open community of solutions, external partners, and cutting-edge artificial intelligence technologies that provide advanced insights, technology, and data-driven solutions.
NewCustomer Success Manager II (RapidScale) Cox Enterprises IncCustomer Success Manager II (RapidScale)Raleigh, NC$81,400–$122,000 / yearThis role partners closely with Sales, Delivery, Operations, Consulting, Engineering, and Support to ensure customers receive consistent service, realize ongoing value from their investments, and are well positioned for long-term success. RapidScale is evolving Customer Success into a core, revenue-adjacent capability focused on ensuring customers realize measurable business outcomes, improving customer retention, and supporting long-term growth.
Customer Success Manager II, SMB - Dedicated Toast IncCustomer Success Manager II, SMB - DedicatedNorth Carolina, NC$80,000–$90,000 / yearUp to 10% travel locally for customer site visits with activities ranging from pre-live meet & greets to post-live technical consultations (This is dependent on proximity and availability of customers). The SMB CSS team operates in a highly cross-functional role responsible for a regionally based book of business of our most influential & highest revenue SMB customers.
Senior Customer Success Manager Genesys Cloud Services IncSenior Customer Success ManagerNorth Carolina, NC$104,000–$183,000 / yearThrough Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. Role Overview: Shape and scale how Customer Success delivers impact by leading high-visibility programs that drive adoption, retention, and growth across the organization.
Strategic Customer Success Manager RELX GroupStrategic Customer Success ManagerRaleigh, NC$78,800–$131,300 / yearIf performed in Illinois, the base pay range is $82,800 - $137,800.If performed in Chicago, IL, the base pay range is $86,700 - $144,400.If performed in Maryland, the base pay range is $82,800 - $137,800.If performed in New York, the base pay range is $86,700 - $144,400.If performed in New York City, the base pay range is $94,700 - $157,500.If performed in Rochester, NY, the base pay range is $78,800 - $131,300.If performed in Ohio, the base pay range is $74,900 - $124,700. As a Strategic CSM, you'll act as a trusted advisor and AI adoption champion, owning the post-sale relationship, driving deep and lasting engagement, identifying opportunities for expansion, advocating for client needs internally, and driving value at every stage of the customer journey.
Customer Success Manager, CSM CoreTechsCustomer Success Manager, CSMRaleigh, NC$110,000–$130,000 / yearCollaborate cross-functionally with Sales, Solution Architects, Professional Services, and Managed Services teams to ensure a unified customer experience and smooth handoffs across lifecycle stages. QUALIFICATIONS, SKILLS AND RELEVANT EXPERIENCE: Successful track record in customer success, engagement, account management, or related roles in enterprise software or business services.
Route Service Manager - UniFirst UniFirst CorpRoute Service Manager - UniFirstDurham, NCThe Route Service Manager will recruit and lead a team of Route Service Supervisors and Route Service Representatives who deliver to multiple customers per day - ranging from small family owned businesses to major corporate locations. The fabric of UniFirst is woven from its very unique family culture where our Team Partners enjoy a small company feel while taking advantage of the resources and stability that come with being a 1.5-billion-dollar organization.
Strategic/Enterprise Customer Success Manager Shopmonkey IncStrategic/Enterprise Customer Success ManagerNCRemote$125,000–$135,000 / yearShopmonkey is the leading auto-repair shop software company; it is a cloud-based solution that helps auto-repair shops consolidate tools, save time, and streamline their entire operation onto a simple, easy-to-use platform. In 2021 Shopmonkey raised a $75 million Series C, supported by top-tier Silicon Valley venture capital firms Bessemer Venture Partners, Index Ventures, Headline, I2BF, and ICONIQ Growth.
Strategic Customer Success Manager LexisNexisStrategic Customer Success ManagerRaleigh, North CarolinaIf performed in Illinois, the base pay range is $82,800 - $137,800.If performed in Chicago, IL, the base pay range is $86,700 - $144,400.If performed in Maryland, the base pay range is $82,800 - $137,800.If performed in New York, the base pay range is $86,700 - $144,400.If performed in New York City, the base pay range is $94,700 - $157,500.If performed in Rochester, NY, the base pay range is $78,800 - $131,300.If performed in Ohio, the base pay range is $74,900 - $124,700. As a Strategic CSM, you’ll act as a trusted advisor and AI adoption champion, owning the post-sale relationship, driving deep and lasting engagement, identifying opportunities for expansion, advocating for client needs internally, and driving value at every stage of the customer journey.
Senior Manager, Customer Success Tantalus SystemsSenior Manager, Customer SuccessRaleigh, NCThe Opportunity: Reporting to the Chief Revenue Officer with dotted line reporting to the Senior Director of Customer Success, the Senior Manager, Customer Success will lead a team of Customer Success Managers while also managing their own portfolio of accounts with full commercial responsibility. This role blends people leadership, customer service, account management, and sales execution, with a strong focus on driving revenue, forecasting orders, and ensuring customer satisfaction across Tantalus' existing customer base.
Customer Engineering Manager, Data Analytics, Google Cloud Google LLCCustomer Engineering Manager, Data Analytics, Google CloudRaleigh, NCAs a Customer Engineering (CE) Manager, you lead and deploy a team of subject matter experts responsible for working alongside our customers to provide trusted technical and solution advice to accelerate workload migration and remove technical blockers. XNote: By applying to this position you will have an opportunity to share your preferred working location from the following: Atlanta, GA, USA; Austin, TX, USA; Addison, TX, USA; Miami, FL, USA; Raleigh, NC, USA; Durham, NC, USA; Reston, VA, USA.
Senior Manager, Customer Success Everpure, IncSenior Manager, Customer SuccessRaleigh, NC$134,000–$252,000 / yearDrive Retention & Subscription Value: Oversee post-sales service delivery for mid-market accounts, collaborating closely with Renewals and Sales leadership to proactively identify expansion opportunities and mitigate retention risks. Strategic Ecosystem & Risk Management: Strong proficiency in navigating complex cross-functional landscapes, partnering with Sales and Renewals leaders, and executing proactive health-score governance and executive escalation management.
Assistant Store Manager - Customer Experience PetSmart LLCAssistant Store Manager - Customer ExperienceGarner, NCPetSmart's Experience Leader (ELR) is responsible for providing exceptional leadership and service to our pet parent while upholding the company's vision, mission, values, and strategy. Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs: People Leadership: Participates in employment decisions such as recruiting, interviewing, hiring, coaching, and terminating.
Office Administrator/Customer Account Manager Culligan InternationalOffice Administrator/Customer Account ManagerMorehead, NC$18–$25 / hourResponsible for maintaining accurate customer account information, effectively communicating customer service requests and schedules with drivers, technicians, and management to achieve on-time delivery or service. Culligan is making a real difference in the lives of people all over the world by providing better, cleaner water through our suite of innovative products and exceptional customer service.
NewCustomer Implementation Manager Maersk (a.k.a A P Moller)Customer Implementation ManagerUSA, NC$87,100–$110,000 / yearContinuous improvement mindset: we are looking for someone who brings a strong mindset of continuous improvement - someone who is naturally curious, committed to solving problems at the root, and driven to make things better every day. Contribute to commercial opportunities by supporting solution design and presenting the implementation approach during pre‑sale and sales engagements.
Service Manager (Multi-Family, Raleigh) Kane Realty CorporationService Manager (Multi-Family, Raleigh)Raleigh, NCFull timeWho You Are:The Service Manager is responsible for maintaining electrical and mechanical equipment and general cleanliness and safety at the property; supervision of custodial and grounds personnel; timely and satisfactory fulfillment of resident work orders, emergency maintenance issues and oversight of preventive maintenance programs. Leads and manages the on-site maintenance staff and participates in the diagnosis of problems and repairs in areas such as HVAC, electrical, plumbing, pool, carpentry, dry walling, exterior structural and appliances.
Enterprise Customer Account Manager AvalaraEnterprise Customer Account ManagerDurham, North Carolina$179,100–$286,700 / yearWhat You'll Do: We are looking for an Enterprise Account Executive to join our SaaS Sales team, focused on growing existing Enterprise customers across the U.S. We are looking for a record in Enterprise relationship management, sales growth, and a focus for customer success. Experience establishing communication and engagement with prospects for sales calls, product presentations, webinars, and in-person meetings, ensuring every customer interaction is insightful and value-driven.
NewService Manager - Cleveland Green LSA ManagementService Manager - Cleveland GreenGarner, NCFull timeMultifamily Service ManagerJob Title Multifamily Service ManagerPosition Summary LSA Management seeks an experienced Multifamily Service Manager to lead maintenance operations, supervise service teams, oversee preventive maintenance programs, ensure resident satisfaction, and manage property assets across apartment communities. Keywords Multifamily Service Manager, Maintenance Manager, Apartment Maintenance Manager, Service Supervisor, Maintenance Supervisor, EPA Universal, HVAC, Property Management, Vendor Management, Capital Projects, Apartment Maintenance, Facilities Management.
Service Manager - Converge LSA ManagementService Manager - ConvergeDurham, NCFull timeMultifamily Service ManagerJob Title Multifamily Service ManagerPosition Summary LSA Management seeks an experienced Multifamily Service Manager to lead maintenance operations, supervise service teams, oversee preventive maintenance programs, ensure resident satisfaction, and manage property assets across apartment communities. Keywords Multifamily Service Manager, Maintenance Manager, Apartment Maintenance Manager, Service Supervisor, Maintenance Supervisor, EPA Universal, HVAC, Property Management, Vendor Management, Capital Projects, Apartment Maintenance, Facilities Management.
Senior Manager, Customer Success Relay, IncSenior Manager, Customer SuccessRaleigh, NCThe Relay Culture: We're dedicated to helping you do the best work of your life (BWIML), investing in your growth through L.I.T., living our CHASE values, and learning from incredibly talented, supportive teammates who make the work (and the wins) better every day. 3+ years in a direct leadership role managing Customer Success Managers or Account Managers, with demonstrated ability to develop teams executing against enterprise accounts.
Customer Care Case Manager Lenovo Group LtdCustomer Care Case ManagerMorrisville, NCFocused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. The Ideal candidate will have strong technical skills, complex problem collaboration skills, as well as outstanding customer support and professional communications skills are essential to ensuring the best possible customer experience while resolving a high percentage of customer incidents.
NewSenior Manager, Customer Success Pure Storage Inc.Senior Manager, Customer SuccessRaleigh, NC$134,000–$252,000 / yearDrive Retention & Subscription Value: Oversee post-sales service delivery for mid-market accounts, collaborating closely with Renewals and Sales leadership to proactively identify expansion opportunities and mitigate retention risks. Strategic Ecosystem & Risk Management: Strong proficiency in navigating complex cross-functional landscapes, partnering with Sales and Renewals leaders, and executing proactive health-score governance and executive escalation management.
Manager, Business Strategy & Analytics MLBManager, Business Strategy & AnalyticsWashington, District of ColumbiaDrawing on a deep understanding of the Nationals’ data and technical tools, the Manager, Business Strategy & Analytics will partner with Ticketing, Marketing, Corporate Partnerships, Nationals Park Events, and other departments to evaluate performance, develop customer segmentation, build models, and guide commercial decision-making. The position requires strong data management and analytical skills, fluency with SQL and modern data tools, exceptional written and verbal communication, attention to detail, and the ability to lead multiple simultaneous projects in a fast-paced, cross-functional environment.