Oklahoma City, OK30+ days ago
p>Job Duties: • Actively serves as an ambassador of the business in the community to build trust and loyalty • Greets and directs client families and their guests at the funeral home • Escorts client families and their guests to the correct chapel or parlor in which services are being held • Directs visitors to guest book and distributes memorialization materials as needed • Answers questions and assists with serving the needs of the client families, their guests, and other visitors during the visitation and memorialization event • Represents the business in a professional and caring manner, maintaining a professional personal appearance and employing honesty, integrity, and ethical methods of performing duties • Receives and places flowers in chapels or parlors • Ensures refreshments are available to client families and their guests • Ensures that public spaces such as parlors, chapels, and reception/rest areas are prepared prior to scheduled services • Performs other duties, as assigned. Qualifications: • High School Diploma or equivalent • Demonstrated willingness to participate in growing market share through personal community involvement • Ability to communicate effectively with internal and external customers • Ability to empathize with client families and their guests and demonstrate tact and patience in emotionally charged situations • Ability to actively respond to the requests of the client families and their guests.