Field Service TechnicianRequired Education • Technical School Equivalent Education or High School Diploma Required Qualifications/Skills/Experience • Minimum 01 year of field service technician experience • Strong troubleshooting, analytical, and problem-solving skills • Proficient in using computer hardware and software applications • Ability to work in a flexible schedule environment supporting 24 x 7 hours of operation • Must have a reliable personal vehicle for field service travel • Ability to drive between customer locations across a large service geography Field Service Technician Overview • Provides field-based technical support across assigned retail locations by delivering excellent customer service while installing, diagnosing, and resolving equipment failures within established service level agreements • Services and supports a broad range of retail technology, including point-of-sale registers, self-checkout registers, thermal and laser printers, scanners, PCs, thin clients, phone systems, RF, networking, cabling, pharmacy, photo, minute clinic, and related computer peripherals • Travels between locations to perform hardware installations, repairs, troubleshooting, and service activities • Works primarily a normal day shift while maintaining flexibility to support operational requirements and assist neighboring service areas when needed • This is a field service position requiring a reliable personal vehicle Job Duties • Service and install computer equipment by analyzing, diagnosing, and resolving problems while providing excellent customer service and meeting service level commitments • Adhere to all compliance processes and procedures • Self-manage workload, overtime, inventory, and administrative functions • Maintain up-to-date knowledge of technology, processes, policies, and procedures • Travel between assigned retail locations to service and install hardware • Install, diagnose, and resolve failures involving POS registers, self-checkout registers, thermal printers, laser printers, scanners, PCs, thin clients, phone systems, RF, networking, cabling, pharmacy, photo, minute clinic, and other related computer peripherals • Support neighboring service areas with workload as needed • Provide service within established service level agreements.**Only those lawfully authorized to work in the designated country associated with the position will be considered.****Please note that all position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**