Ambassadors are responsible for giving and collecting information for visitors/families/patients regarding patients location, condition, and when appropriate, treatment progress, all while maintaining confidentiality; facilitating communication between patient, family and hospital staff; acting as a patient advocate by investigating concerns and expediting admission and other delays; resolving problems and complaints and escalating when necessary; responding to special needs and ensuring needs are being met; greeting, giving directions, and escorting visitors/families/patients, assisting with wheelchairs when necessary; answering multi-line phone and transferring callers to appropriate patient room or other location; overseeing functions of information desks and lobbies including but not limited to, cleanliness and order of lobbies and surrounding work areas. Responsibilities and Duties: • Giving and collecting information to visitors/families/patients regarding the patients location, condition, and treatment progress while maintaining confidentiality (15%) • Communicating between patient, family, and hospital staff (10%) • Acting as an advocate by investigating and expediting admission and other delays (5%) • Resolving problems and complaints and escalating when necessary (15%) • Responding to special needs and ensuring needs are being met (10%) • Greeting, giving directions to and escorting visitors/families/patients, assisting with wheelchairs when necessary (5%) • Answering multi-line phone and transferring callers to appropriate patient room or other location (8.15%) • Overseeing functions of information desks and lobbies including but not limited to, cleanliness and order of lobbies and surrounding work areas.