Ops Supervisor Recycling Republic Services IncOps Supervisor RecyclingScottsdale, AZRepublic has partnered with renewable gas developers to construct Renewable Natural Gas (RNG) plants at our landfills, expanding beyond the 77 projects we currently have to make progress towards our goal to beneficially reuse 50% more biogas by 2030 (2017 baseline year). Oversees effective safety and accident prevention programs to ensure all reasonable actions are taken to prevent accidents and injuries; ensure a safe and productive work environment for all employees; implement and maintain and effective loss control and safety program.
Operations Supervisor Kenco Logistic ServicesOperations SupervisorLitchfield Park, AZHowever, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. For California residents - please enter or copy/paste the address below into your address bar to review an important notice regarding Kenco's privacy policy https://www.kencogroup.com/ccpa-notice-at-collection-for-employees-and-applicants/ .
Supervisor - Bankruptcy NewRez LLCSupervisor - BankruptcyTempe, AZThe Supervisor Bankruptcy will oversee a team of Bankruptcy Case Managers and ensure that the team is performing efficiently with respect to processes, procedures, timelines, and other metrics, and also be responsible for all aspects of training and personnel management for the team. Must have strong analytical skills; strong organizational skills with attention to detail; strong communication; strong computer skills and strong research skills.
Risk Operations Supervisor -AZ, On Site Vensure Employer Services IncRisk Operations Supervisor -AZ, On SiteChandler, AZVensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions, including HR/HCM technology, managed services, and global business process outsourcing (BPO). Other Benefits: Life insurance, short term disability, long term disability, employee assistance program (EAP), flexible spending account (FSA), health savings account (HSA), Identity theft protection, critical illness, accident, cancer, hospital protection, legal and pet insurance.
Engineering Supervisor Actalent IncEngineering SupervisorPhoenix, AZRemoteThe Engineering Supervisor oversees the day-to-day operations of a distribution design department, ensuring projects meet quality, budget, and schedule expectations while maintaining strong relationships with internal teams and external customers. Headquartered in the United States, our teams span 150 offices across North America, EMEA, and APAC-with four delivery centers in India led by 1,000+ extraordinary employees who connect their passion with purpose every day.
Steward Supervisor Highgate Hotels LPSteward SupervisorParadise Valley, AZFive pools, a full-service salon and day spa, and nearby championship golf set the stage for memorable experiences framed by elegant Spanish Mission-inspired architecture, fragrant gardens filled with desert flowers, and stunning views of Camelback and Mummy Mountain. Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.
FOH Supervisor King's Seafood CompanyFOH SupervisorTempe, ArizonaWith our embodiment of hospitality from the heart and spectacular seafood dishes to delight our Guests, come join our world-class team! The Front of House Supervisors support the management team in providing a friendly, helpful and knowledgeable guest service that goes above and beyond at all times.
NewNight Crew Supervisor Albertsons CompanyNight Crew SupervisorFountain Hills, AZLocally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Ensures cost, quality and inventory level through verifying orders against invoices, auditing contents of product cases and completing necessary forms and reports accurately.
Shift Supervisor Trulieve Cannabis CorpShift SupervisorGlendale, AZAble to communicate in conversational English to work effectively with customers and team members, operate electronic equipment (computer, scanner, printer, etc.), comprehend safety procedures, and utilize telecommunication devices. The Shift Supervisor will be responsible for assisting the General Manager/Assistant General Manager in leadership and supervision of store personnel, achieving key performance metrics and ensuring the efficient daily operation of the store.
Front Office Supervisor Schulte Hospitality Group IncFront Office SupervisorPhoenix, AZSHG provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to: Work Today, Get Paid today, with Daily Pay! Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.
Housekeeping Supervisor Highgate Hotels LPHousekeeping SupervisorParadise Valley, AZFive pools, a full-service salon and day spa, and nearby championship golf set the stage for memorable experiences framed by elegant Spanish Mission-inspired architecture, fragrant gardens filled with desert flowers, and stunning views of Camelback and Mummy Mountain. Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.
Supervisor, Patient Services Sonora Quest LaboratoriesSupervisor, Patient ServicesPhoenix, AZPromotes the organization within the community through effective and professional communications with physicians, clients, and internal customers with an emphasis on teamwork and customer satisfaction. Coordinates facilities management for the assigned business unit through negotiation with vendors and by working with contractors, landlords, clients, and account managers.
NewMaterial Handler Supervisor Trulieve Cannabis CorpMaterial Handler SupervisorPhoenix, AZMust be able to work seated/standing as appropriate at workstations for extended periods of time, maintain body equilibrium while climbing ladders, stairways, stooping, kneeling, crouching, and reaching, and use hands/fingers to hold, grasp, turn, pick, pinch frequently/constantly to complete tasks. Must be able to handle organic matter daily, able to wear PPE as appropriate (eye, face, hand, arm, head, foot, body, fall protection), and able to be exposed to hot, cold, wet, humid, or windy conditions while wearing PPE (95 degrees or greater).
Shift Supervisor - Full Time Trulieve Cannabis CorpShift Supervisor - Full TimePhoenix, AZAble to communicate in conversational English to work effectively with customers and team members, operate electronic equipment (computer, scanner, printer, etc.), comprehend safety procedures, and utilize telecommunication devices. The Shift Supervisor will be responsible for assisting the General Manager/Assistant General Manager in leadership and supervision of store personnel, achieving key performance metrics and ensuring the efficient daily operation of the store.
NewNight Transportation Supervisor/Dispatch (Class A) Performance Food Group CoNight Transportation Supervisor/Dispatch (Class A)Phoenix, AZAssists Transportation/Operations Manager with overall day-to-day administration of transportation and delivery functions, which may include calculating driver payroll, reviewing driver trip logs and expense reports, identifying and resolving problems, and ensuring that drivers are compliant with DOT and OpCo regulations. Ensures accurate completion of all delivery and driver-related paperwork including invoices, cash receipts, collection register, trip reports, fuel tickets, deposit slips, DOT logs, Driver Vehicle Inspection Reports (DVIR), driver qualification files and accident reporting.
Clinic Supervisor OrthoArizonaClinic SupervisorPhoenix, ArizonaToday we are one of Arizona’s largest privately owned and most comprehensive orthopedic practices with more than 75 locally and nationally renowned providers across 30 locations, in addition to 2 ambulatory surgical centers and in house state of the art MRI capabilities. Assists Clinic Manager with proper clinical staffing schedules and find coverage when necessary for all provider teams.
FABRICATION MAINTENANCE SUPERVISOR 2ND SHIFT JBS USA LLCFABRICATION MAINTENANCE SUPERVISOR 2ND SHIFTTolleson, AZArea of Responsibility: Supervises plant maintenance personnel and is responsible for planning, leading, organizing, controlling, coordinating, scheduling and assigning all work requirements associated with breakdown, preventative maintenance, predictive technologies, project and day to day work orders while ensuring compliance with all internal and external regulations in maintenance. In depth knowledge of a continuous process manufacturing facility and strong experience with equipment overhaul, machining, pneumatics, vacuum, hydraulics, piping repairs with maintenance of processing equipment is considered an asset.
Quality Supervisor/Engineer JLM Strategic Talent PartnersQuality Supervisor/EngineerChandler, Arizona$35–$70 / hourAs the industry leader in staffing for architecture, engineering, and construction projects, JLM has 18,500+ pre-vetted, highly-skilled, and available people ready to power your project within 7 days. Compensation: $35.00 - $70.00 per hour JLM is a DBE-accredited agency specializing in finding world-class talent and managing infrastructure project staffing needs.
Production Supervisor (Night Shift) (Semiconductor) MSR-FSRProduction Supervisor (Night Shift) (Semiconductor)Chandler, AZTeamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed. · Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
Supervisor Field Ops United Site Services Inc.Supervisor Field OpsPhoenix, AZ$57,500–$83,400 / yearUnited Site Services is the industry leader in comprehensive site services, committed to creating partnerships that help enable our customers' project and event success. All candidates for positions which require secure site access and/or domestic air travel must possess an acceptable form of identification to comply with state and federal regulations, such as REAL ID-compliant driver's license or state ID, or U.S. passport.
Buyer Planner Supervisor Albertsons Companies IncBuyer Planner SupervisorTempe, AZLocally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Purchase packaging and ingredients to support the production schedule, work closely with the quality department and corporate sourcing to obsolete inventory and obtain approvals on new packaging as required.
Supervisor Workers Comp Claims - PNW CopperPoint Insurance CoSupervisor Workers Comp Claims - PNWPhoenix, AZRemote$105,000–$135,000 / yearThe majority of the supervision for this team is currently Alaska and Idaho workers' compensation claims- experience is a must for AK, and candidate must be willing and able to quickly learn ID jurisdiction and obtain licensure if no prior experience with ID claims. Develops and maintains partnerships and service level agreements with leaders within other divisions to ensure processes and workflows are effective, and customer service goals are being met.
NewBcba Clinical Supervisor - Phoenix Clinic (Bcs) Community Partnership of Southern ArizonaBcba Clinical Supervisor - Phoenix Clinic (Bcs)Phoenix, AZReviews and signs documents as licensed BHP.Ensures quality management within the department through participation in monthly chart audits and outcome measures, in collaboration with other supervisors, Manager and/or Quality Management team. Builds worker competencies, including reinforcing positive work ethics and values, encouraging self-reflection and critical thinking skills, building upon training to enhance performance, and supporting staff through casework decision-making and crises.
NewSupervisor Workers Comp Claims- Southwest CopperPoint Insurance CoSupervisor Workers Comp Claims- SouthwestPhoenix, AZRemote$95,000–$125,000 / yearIn this leadership role, you will oversee a team of workers' compensation claims professionals, driving performance, accountability, quality claims management, and exceptional customer service. Develops and maintains partnerships and service level agreements with leaders within other divisions to ensure processes and workflows are effective, and customer service goals are being met.
Clinical Lab Supervisor LabcorpClinical Lab SupervisorPhoenix, ArizonaLabcorp is a global leader in laboratory services, providing the insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident decisions and improve outcomes. As we shape the future of healthcare, we are leveraging advanced technologies, intelligent digital solutions and data-driven innovation across our operations to enhance how work gets done and deliver greater value to customers and patients.
NewSupervisor II, Equipment LG Energy Solution ArizonaSupervisor II, EquipmentQueen Creek, AZWe have recently become aware of fraudulent recruiting activities in which individuals falsely claiming to represent LG Energy Solution Arizona, Inc. contact job seekers, advertise fictitious employment opportunities, request personal information, or seek payment in connection with an application or job offer. Candidates should be cautious of communications originating from personal email accounts or requests to communicate exclusively through platforms such as Gmail, Yahoo, Outlook/Live.com, WhatsApp, Telegram, Signal, Discord, or iMessage.
NewApplications Development Supervisor Maricopa CountyApplications Development SupervisorPhoenix, ArizonaCollaborates with infrastructure, cybersecurity, database, and project management teams to support application deployments, continuous integration and continuous deployment (CI/CD) pipelines, source code management, and containerized workloads using technologies such as GitLab, Azure DevOps, Docker, and Kubernetes. Partners with business analysts, department leadership, and operational stakeholders to gather requirements, evaluate business processes, and develop secure, scalable, and maintainable software solutions that support Recorder's Office operations and statutory responsibilities.
Supervisor, Pharmacy Infusion Banner HealthSupervisor, Pharmacy InfusionScottsdale, AZInternal customers may include Patients, Nurses, Licensed Independent Practitioners, Nursing Directors, Department Directors, Administrators and other health care team members for the purpose of integrating services, improving patient care and ensuring effective communication systems. The Phoenix campus, long known for excellent patient care, has over 730 licensed beds, several unique specialty units and is the new home for medical discoveries, thanks to our collaboration with the University of Arizona College of Medicine - Phoenix.
Supervisor Physician Practice TOCA Orthopedics Banner HealthSupervisor Physician Practice TOCA OrthopedicsScottsdale, AZEmployees working at Banner Behavioral Health Hospital, BTMC Behavioral, and BUMG, BUMCT, or BUMCS in a Behavioral Health clinical setting that serves children must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. Oversee all functions of the medical group including reception and scheduling activities, patient service areas, accounting, medical records, transcription, business information systems, and appropriate clinical areas.
Quality Control Supervisor Southwest Concrete Paving CoQuality Control SupervisorPhoenix, AZThe ideal candidate will be a self-starter who can stay organized in a fast-paced environment, communicate proactively, and take ownership of the quality program while recognizing when to elevate issues or seek support. The Quality Control Supervisor serves as the primary quality representative on the project, often operating independently while coordinating across multiple teams, disciplines, and priorities.
Warehouse Facility Maintenance Supervisor Pitney BowesWarehouse Facility Maintenance SupervisorPhoenix, Arizona$72,000–$77,000 / yearProvide the opportunity to grow and develop your career• Offer an inclusive environment that encourages diverse perspectives and ideas• Deliver challenging and unique opportunities to contribute to the success of a transforming organization• Offer comprehensive benefits globally (PB Benefits and Wellbeing Programs) . Minimum of two-year supervisory experience in any one of the following areas where familiarity of USPS requirements and/or regulations are applied (presort, mailroom or associated industries) preferred.
Manufacturing Supervisor Clark PacificManufacturing SupervisorCoolidge, ArizonaUtilize leadership and organizational skills to deliver high-quality output and meet preset deadlines derived from project schedules, Superintendent direction, or self-determination. If you’re a hard-working nice person who is smart and curious, and think that this position is right for you, we want to hear from you.
QA Vehicle Maintenance Supervisor MTM TransitQA Vehicle Maintenance SupervisorGilbert, ArizonaMeet monthly minimal KPI goals for location specific miles between road calls by performing predictive and campaign maintenance and ensuring the technicians are performing quality and quantity of workmanship. The QA V ehicle Maintenance Supervisor will perform compliance and quality inspections on vehicles and facilities in accordance with company and contract requirements by overseeing all vehicle maintenance needs, as well as the Maintenance Technician team.
Administrative Supervisor Maricopa CountyAdministrative SupervisorPhoenix, Arizona$60,710–$66,820 / yearAttention Current Maricopa County Employees: As of 1/1/2022, the Judicial Branch of Arizona in Maricopa County formalized itself as a separate entity and employer from Maricopa County. Applicants must completely and fully answer any questions regarding felony and misdemeanor convictions including any convictions that have been expunged or set aside.
NewPhlebotomy Supervisor Sonora QuestPhlebotomy SupervisorPhoenix, AZThese roles will oversee an assigned territory and will work withboth outpatient service centers and doctors office phlebotomists in various locations to ensure excellent patient diagnostic care. This role requires excellent leadership and communication skills along with the ability to manage changing priorities quickly and support our phlebotomists in multiple locations facing a variety of challenges.
CR/GB MAINTENANCE SUPERVISOR 2ND SHIFT JBS USA LLCCR/GB MAINTENANCE SUPERVISOR 2ND SHIFTTolleson, AZSupervises repairs/projects carried out by Maintenance personnel and Contractors and ensures the quality of their work and their adherence to deadlines through rigorous follow-ups; Plans and controls expenditures in accordance with the operating budget of the department; Maintains safety, health and environmental policies and procedures while ensuring compliancy with all regulations pertaining to the maintenance department are met at all times. Essential Duties and Responsibilities include but are not limited to the following: Supervises plant maintenance personnel, and is responsible for planning, leading, organizing, controlling coordinating, scheduling and assigning all work requirements associated with breakdown, preventative maintenance, predictive technologies, project and day to day work orders while ensuring compliance with all internal and external regulations in maintenance.
Traffic Operations Supervisor State of ArizonaTraffic Operations SupervisorPhoenix, AZ$64,113–$87,574 / yearUnder general supervision, supervises the operations of the Highway Patrol Traffic Operations Center (HPTOC) and performs such functions as the supervision of professional staff personnel; administration of daily operations of the HPTOC; and researching/investigating and recommending changes to the HPTOC policies, procedures, and practices. Minimum Qualifications: Requires three (3) years of law enforcement experience as an Arizona POST-certified peace officer or a Police Communications Dispatcher, with at least one (1) year in a supervisory role.
C#.NET Supervisor State of ArizonaC#.NET SupervisorPhoenix, AZRemote$85,000–$91,000 / yearThe role also supervises a staff of Project Leaders, Programmer/Analysts, and Business Analysts assigned to the Finance/Provider/Reference/Premium Billing Unit within Applications Systems; mentors team members; prepares reports; manages budgets; and participates in hiring processes. Job Summary: This position plans, directs, and manages the development of automated systems, oversees policy and procedure improvements, and ensures all departmental projects are completed successfully.
NewMIGRANT AND SEASONAL FARMWORKER OUTREACH SUPERVISOR State of ArizonaMIGRANT AND SEASONAL FARMWORKER OUTREACH SUPERVISORPhoenix, AZUse Labor Market Information, in-demand industry, occupation and transferable skills data to assess, advise, refer, prepare and match job seekers, address barriers to employment, engage education and training resources to prepare job seekers, track job seeker progress and completion of education and training, match and refer the jobseeker to employment opportunities. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver's license, complete all required training, and successfully pass all necessary driver's license record checks.
NewCONTRACTS COMPLIANCE MANAGEMENT SUPERVISOR 2 State of ArizonaCONTRACTS COMPLIANCE MANAGEMENT SUPERVISOR 2Phoenix, AZ$64,000–$66,000 / yearThe Department of Economic Security, Division of Developmental Disabilities (DDD), is seeking an experienced and highly motivated individual to join our team as a Contracts Compliance Management Supervisor 2. DDD provides individuals with developmental disabilities, and their families, services and supports that are flexible, high quality, and member driven. Pre-Employment Requirements: Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver''s license, complete all required training, and successfully pass all necessary driver''s license record checks.
NewButcher Block Supervisor Albertsons Companies IncButcher Block SupervisorPhoenix, AZLocally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Stocks, displays and rotates meat, poultry and seafood products in the butcher block to ensure quality, freshness, selection, eye-appeal and proper inventory level to meet customer demands.
Meat Plant Production Supervisor Shamrock Foods CompanyMeat Plant Production SupervisorPhoenix, AZPart timeSecurity - Warns violators of rule infractions, such as wandering plant, smoking, or eating in plant, and contacts SECURITY DEPARTMENT when persons engaging in suspicious or criminal acts are seen. Advises employees on care and preservation of packaging of items received, stored, and shipped; methods and use of equipment in handling, storing, maintaining, and shipping stock; and related problems.
Service Operations Supervisor - AZ - On Site Vensure Employer Services IncService Operations Supervisor - AZ - On SiteChandler, AZOther Benefits: Life insurance, short term disability, long term disability, employee assistance program (EAP), flexible spending account (FSA), health savings account (HSA), Identity theft protection, critical illness, accident, cancer, hospital protection, legal and pet insurance. Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions, including HR/HCM technology, managed services, and global business process outsourcing (BPO).
3PL Warehouse Weekend Supervisor Mountainy3PL Warehouse Weekend SupervisorGoodyear, AZ$21–$24 / hourFull timeWe’re looking for a hands-on, detail-oriented Weekend Warehouse Supervisor to oversee day-to-day warehouse functions under the guidance of the Operations Manager at our Goodyear, AZ facility. Mountainy is a fast-growing logistics and fulfillment company built to empower eCommerce brands with scalable, tech-driven solutions.
Conversion Supervisor - AZ - On Site Vensure Employer Services IncConversion Supervisor - AZ - On SiteChandler, AZVensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions, including HR/HCM technology, managed services, and global business process outsourcing (BPO). Other Benefits: Life insurance, short term disability, long term disability, employee assistance program (EAP), flexible spending account (FSA), health savings account (HSA), Identity theft protection, critical illness, accident, cancer, hospital protection, legal and pet insurance.
Management Training Program Operations Supervisor ArcBest CorpManagement Training Program Operations SupervisorPhoenix, AZRequirements Education:Bachelor's Degree Business, Supply Chain Management, or related field, preferredComputer Skills:Proficient in Microsoft Office Suite, requiredAdditional Requirements:General knowledge of freight, imports, exports, and proper freight handling techniques, preferredMust be willing to relocate, requiredCompetencies:Active LearningCustomer FocusEffective CommunicationsProblem SolvingSolutions and Services Other Details Work Hours:Schedule may vary depending on Service Center location. With over a century of experience, 240 service centers spanning North America, and an unwavering commitment to quality, safety and customer service, ABF offers best-in-class LTL transportation for companies of all sizes and industries.
Retail Sales Supervisor Living Spaces FurnitureRetail Sales SupervisorScottsdale, AZPay will be determined by several factors, including, but not limited to: applicant's education, relevant work experience, knowledge, applicable and relevant skills and abilities, market demand, Company budget, as well as internal equity and alignment with geographic market data. Conduct regular check-ins, one-on-one meetings, and performance management sessions to provide feedback, support career advancement, and ensure team members have the skills necessary for future success.
LOGISTICS/MAINTENANCE SUPERVISOR The Kroger CoLOGISTICS/MAINTENANCE SUPERVISORPhoenix, AZSupervise and coach direct reports in the performance of their duties; complete performance reviews and provides feedback to direct reports. Work closely with the Planner /Scheduler to ensure all weekly preventive maintenance is completed.
Aquatics Supervisor ClubCorp USA IncAquatics SupervisorGilbert, AZOur Clubs offer first-class amenities, including championship golf courses, modern workspaces, handcrafted cuisine, resort-style pools, state-of-the-art racquet facilities, fitness centers, and much more. Clean and sanitize swimming pool including cleaning the pool and backwash filters, skimming pool surfaces, and checking that chemicals in the pool are at ideal levels.
Service Supervisor - Midtown Phoenix Education Realty Trust Inc (Inactive)Service Supervisor - Midtown PhoenixPhoenix, AZOversees and completes the "make-ready" process to prepare vacant apartment homes for leasing and new move-ins by completing the pre-move-out inspection, creating a "punch" list of maintenance work needed, scheduling vendors and contractors as needed, obtaining needed supplies and materials, completing all maintenance tasks, and inspecting completed work. Proficiency in customer service and interpersonal communication skills in order to effectively interact with residents, clients, team members, and other business contacts, respond courteously to questions and requests, and stay calm when addressing and resolving customer problems.