Account Administrator Blue Cross Blue Shield of KansasAccount AdministratorHays, KansasSupport employee meetings and respond to customer inquiries, concerns, and complaints via email, phone, or in-person walk-ins; this may include claims research, benefit discrepancies identification, situational analysis, with the ability to coordinate information with other divisions and departments to solve problems. Assist in proposal and renewal rating processes, including rate calculations, broker fee verification, employee meetings (when applicable), preparation of sales literature and benefit material for customer presentations, and submission of accurate information for processing.