Bilingual Customer Service Representative Florida One InsuranceBilingual Customer Service RepresentativeTampa, FL$42,600–$92,000 / yearFull timeYour responsibilities will include:Responding to customer inquiries via phone, email, and in personAssisting with policy updates, claims, and general insurance questionsProviding clear, empathetic support in both English and SpanishCollaborating closely with our agent team to ensure a seamless customer experienceMaintaining accurate records and documentationYou'll be the friendly voice our clients trust-especially during stressful times-making empathy, patience, and professionalism essential to your success. Plus, enjoy a comprehensive benefits package, including:Medical, Dental & Vision InsuranceLife InsurancePaid Time OffSupport and guidance through the insurance licensing processOpportunities for growth and developmentAbout Florida One InsuranceWith over a decade of experience, Florida One Insurance Agency specializes in personalized auto insurance solutions.
NewCustomer Service Representative HomeTeam Pest DefenseCustomer Service RepresentativeRuskin, Florida$16–$17 / hourFull timeProvide positive customer experiences that significantly affect the customer’s likelihood to continue to use and buy additional service from HomeTeam Pest Defense. Answer questions, research problems, resolve issues, provide pricing (non-termite), schedule service(s) and provide closure for customers.
CUSTOMER SERVICE REPRESENTATIVE (US) Treatt PlcCUSTOMER SERVICE REPRESENTATIVE (US)Lakeland, FLBeyond building a successful career, we also support the wishes and ambitions of our staff outside of the office in achieving a health work/life balance - the wellbeing of our staff is paramount to us, which we actively promote and support by regularly delivering a variety of wellbeing initiatives. Duties include but are not limited to taking customer orders and requests via telephone and e-mail, providing production personnel with necessary order information, and maintaining customer files in the JDE database.
Customer Service Representative Caliber CollisionCustomer Service RepresentativeTampa, FLCaliber has grown beyond 1700 centers nationwide and features a full range of automotive services, including Caliber Collision, one of the nation's largest auto collision repair provider across 41 states; Caliber Auto Glass for glass repair and replacement, Protech Automotive Services for mobile diagnostic scanning and calibration, powered by hands-on experts and Caliber Fleet Services for all services, which includes collision repair and full-service auto care - offering you a holistic solution to fleet care. Caliber Collision has an immediate job opening for a Customer Service Representative to perform all-purpose duties, which may include, but not limited to greeting and providing extraordinary customer service to internal and external customers, monitoring work volume scheduled for the center and recommend load level requests when necessary, coordinating Rental Car/Tow companies to provide one-stop service to all customers while maintaining a broad knowledge base of insurance partner requirements regarding authorizations, billing and load level processes.
Customer Service Representative - State Farm Agent Team Member Jamie Pelzer - State Farm AgentCustomer Service Representative - State Farm Agent Team MemberTampa, FLFull timeAs a Customer Service Representative - State Farm Agent Team Member with Jamie Pelzer - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
Customer Service Representative Employee Owned Holdings, Inc.Customer Service RepresentativeTampa, FLThe role involves direct interaction with engineering, purchasing, and management personnel at key customers, requiring both strong relationship skills and a solid understanding of technical products and applications. Working closely with outside sales, purchasing, and warehouse teams, this position ensures seamless communication, precise order management, and timely delivery of technical solutions.
Spanish Bilingual Remote Customer Service Representative Vimo, Inc.Spanish Bilingual Remote Customer Service RepresentativeTampa, FLRemoteVimo currently has the largest state-based marketplace footprint, and our consumer-friendly interface and decision support tools empower millions of consumers across the country to make better health plan decisions. In addition to eligibility determination, plan selection, and enrollment technology for state agencies, the company delivers innovative agent marketing and call center tools and services.
Customer Service Representative Part Time Tailored Brands IncCustomer Service Representative Part TimeTampa, FLAbility to stand and walk for the majority of work shift, frequently bend, squat and twist, lift up to 50 lbs., climb a ladder to reach merchandise and or supplies, and see and distinguish between fabric patterns and colors. Offering a wide selection of designer brands discounted up to 60% off department store prices at our 80 stores, K&G is a leading shopping destination for brand-name apparel, footwear and accessories for the entire family.
Customer Service / Lot Attendant U-HaulCustomer Service / Lot AttendantBrandon, FLPhysical Demands: The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their journeys by inspecting and maintaining equipment.
Customer Service Representative U-Haul International IncCustomer Service RepresentativeOdessa, FLThe states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. Physical Demands: The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs.
Customer Service Representative Compagnie de Saint-GobainCustomer Service RepresentativeWINTER HAVEN, FLThey allow access to information such as the characteristics of your terminal or certain personal data (IP addresses, navigation data on the Saint-Gobain site, etc.) for the following purposes: analysis and improvement of the user experience and/or our offer of content, products and services; audience measurement and analysis; interactions with social networks; display of advertising and personalized content. Chinese, SimplifiedCzechDanishDutchEnglishFinnishFrenchGermanItalianJapaneseLatin American SpanishPolishPortuguese, BrazilPortuguese, PortugalRomanianRussianSpanishUkrainian.
Customer Service Representative AmeriVetCustomer Service RepresentativeTampa, FloridaInform clients about the services offered, preventive care options, and how they can conveniently book appointments online or shop for pet products through our online store. · Use technology to send appointment reminders, confirmations, and follow-up messages to keep clients informed and their pets' care on track.
Customer Service Representative - State Farm Agent Team Member Chelsey Loper - State Farm AgentCustomer Service Representative - State Farm Agent Team MemberTampa, FLFull timeAs a Customer Service Representative - State Farm Agent Team Member with Chelsey Loper - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. We collaborate to share workloads when needed, spend time together outside of the office, and celebrate wins big and small - from holiday gatherings to an annual team trip you can qualify for.
Customer Service Representative - State Farm Agent Team Member Thuy Murray - State Farm AgentCustomer Service Representative - State Farm Agent Team MemberTampa, FLFull timeAs a Customer Service Representative with Thuy Murray State Farm Agency, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
Customer Service Representative - State Farm Agent Team Member Joyce Coleman - State Farm AgentCustomer Service Representative - State Farm Agent Team MemberTampa, FLFull timeAs a Customer Service Representative - State Farm Agent Team Member with Joyce Coleman - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
Customer Service Representative - State Farm Agent Team Member Monica Maddox - State Farm AgentCustomer Service Representative - State Farm Agent Team MemberLakeland, FLFull timeAs a Customer Service Representative with Monica Maddox State Farm Insurance, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
Customer Service Representative - State Farm Agent Team Member Adrian Duque - State Farm AgentCustomer Service Representative - State Farm Agent Team MemberTampa, FLFull timeAs a Customer Service Representative with Adrian Duque State Farm, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
Customer Service Representative - Comm/Data GraybarCustomer Service Representative - Comm/DataTampa, FloridaLet us know you're interested in a future opportunity by clicking Introduce Yourself in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest! Most regular, full-time employees at Graybar may be eligible for a variety of benefits like: Multiple plan options for Medical, Dental, Vision, and Prescription Drug benefits.
Customer Service Representative - State Farm Agent Team Member Rob Geraghty - State Farm AgentCustomer Service Representative - State Farm Agent Team MemberWinter Haven, FLFull timeAs a Customer Service Representative - State Farm Agent Team Member with Rob Geraghty - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
Customer Service Representative Phoenix Healthcare ServicesCustomer Service RepresentativeTampa, FloridaWith an exceptional client satisfaction history managing over $1 billion of claims, a 20,000+ payer enrollment track record across all 50 states, and a 98 percent clean claim rate, were quickly growing and looking for the right candidate to join our team. We started as a medical billing company, and have since evolved into an integrated data-driven RCM solution for laboratories, urgent care, physicians, therapists, and other healthcare-related professionals.
NewCustomer Service Representative TMX Finance Family of CompaniesCustomer Service RepresentativeTAMPA, FLThe Community Choice Financial Family of Brands ("CCF" or the "Company"), is one of the largest consumer specialty finance organizations in the U.S. We provide our customers, Team Members, and communities the Power of Choice with over 10 brands represented in more than 1,500 brick-and-mortar stores serving 24 states and online product offerings in 20 states. You'll play a pivotal role in our high-performance environment by building connections with our diverse customer base and processing transactions (i.e. check cashing, money transfers, and customer payments) while providing exceptional in-store experiences.
Bilingual Customer Service Representative TMX Finance Family of CompaniesBilingual Customer Service RepresentativeLakeland, FLThe Community Choice Financial Family of Brands ("CCF" or the "Company"), is one of the largest consumer specialty finance organizations in the U.S. We provide our customers, Team Members, and communities the Power of Choice with over 10 brands represented in more than 1,500 brick-and-mortar stores serving 24 states and online product offerings in 20 states. You'll play a pivotal role in our high-performance environment by building connections with our diverse customer base and processing transactions (i.e. check cashing, money transfers, and customer payments) while providing exceptional in-store experiences.
Customer Service Representative Caliber Collision CentersCustomer Service RepresentativeTampa, FLCaliber has grown beyond 1700 centers nationwide and features a full range of automotive services, including Caliber Collision, one of the nation's largest auto collision repair provider across 41 states; Caliber Auto Glass for glass repair and replacement, Protech Automotive Services for mobile diagnostic scanning and calibration, powered by hands-on experts and Caliber Fleet Services for all services, which includes collision repair and full-service auto care - offering you a holistic solution to fleet care. Caliber Collision has an immediate job opening for a Customer Service Representative to perform all-purpose duties, which may include, but not limited to greeting and providing extraordinary customer service to internal and external customers, monitoring work volume scheduled for the center and recommend load level requests when necessary, coordinating Rental Car/Tow companies to provide one-stop service to all customers while maintaining a broad knowledge base of insurance partner requirements regarding authorizations, billing and load level processes.
Insurance Customer Service Representative CLIFTON AND LEWIS INSURANCE GROUP IInsurance Customer Service RepresentativeZephyrhills, FLFull timeYou will respond promptly to inquiries, maintain accurate records, and generally provide excellent customer service. Assist clients with new quotes, updating policies, payments, and other services.
Customer Service Representative - State Farm Agent Team Member Rachel Machin - State Farm AgentCustomer Service Representative - State Farm Agent Team MemberLakeland, FL$40,000–$50,000 / yearFull timeRachel Machin State Farm Agency is looking for a relationship-focused Customer Service Representative who loves helping people, solving problems, and finding opportunities to better protect the customers we serve. You'll be a trusted point of contact for our existing customers—answering questions, assisting with policy changes, resolving concerns, and making sure they feel genuinely taken care of.
Bilingual Customer Service Representative HILLSBOROUGH TRANSIT AUTHORITYBilingual Customer Service RepresentativeTampa, FLPOSITION PURPOSE: Receives and analyzes customer inquiries regarding HART services and provides optimum schedule/routing information as well as system wide information via telephone, fax, Telecommunication Device for the Deaf (TDD) or in person. Receives and records calls customer concerns, routes them to the appropriate personnel via Community Report Tracking Program or immediately rectifies the concern if possible.
Customer Service Representative - State Farm Agent Team Member Arlo Henderson - State Farm AgentCustomer Service Representative - State Farm Agent Team MemberTampa, FLFull timeDevelop leads, schedule appointments, identify customer needs, and market appropriate products and services. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs.
Customer Service Representative Genuine Parts CompanyCustomer Service RepresentativePlant City, FloridaLet us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest! GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.
Customer Service Representative - State Farm Agent Team Member Aaron Kilbride - State Farm AgentCustomer Service Representative - State Farm Agent Team MemberTampa, FLFull timeAs a Customer Service Representative - State Farm Agent Team Member with Aaron Kilbride - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
Customer Service Representative Bern's Steak HouseCustomer Service RepresentativeTampa, FLFrom providing caring, compassionate and enthusiastic service over the phone to communicating guest needs to the appropriate departments, this position requires a high level of attention to detail and ability to multitask in a very fast-paced call center environment. Bern's Steak House's customer care team strives to ensure that our patrons have a memorable evening by helping to curate every detail of their dining experience.
Remote Customer Service Representative Viajemos Solas pero en GrupoRemote Customer Service RepresentativeTampa, FLRemoteYou enjoy working with people, have strong attention to detail, communicate professionally, and take pride in providing excellent customer experiences from initial inquiry through completion of services. We are seeking motivated and customer-focused individuals to join our remote team as Customer Service Representatives.
NewWFH Customer Service Representative - Entry Level AILWFH Customer Service Representative - Entry LevelLakeland, FLRemoteWhether you're beginning a new career, making a career change, or searching for an opportunity with greater flexibility and advancement, Globe Life AO provides the training, mentorship, and support to help you thrive. Join our mission of serving working families, veterans, union members, and their families by providing valuable supplemental benefit solutions—all from the comfort of your home.
NewCustomer Service Representative Adecco Colombia S.A.Customer Service RepresentativeOdessa, FLHere's a preview of what you'll be working on as a Customer Service Representative: Working in a fast-paced office environment, you'll be providingoutstanding customer service while supporting customers, business partners, and drivers throughout the delivery process. One year of related customer service experience, preferably in a call center environment, and proficiency with Microsoft Office applications including Word, Excel, PowerPoint, and Project.
Remote Customer Service Representative Escape Travel by JonelleRemote Customer Service RepresentativeTampa, FLRemoteThe Travel Consultant/Advisor will work directly with clients to understand their travel needs, preferences, and budgets, and then design customized itineraries that may include flights, accommodations, transportation, tours, and other activities. The Travel Consultant/Advisor will provide ongoing customer support before, during, and after travel, handle inquiries via phone, email, and online channels, and maintain detailed records in booking and CRM systems.
NewTire Kingdom - Automotive Assistant & Service Managers Mavis Tire SupplyTire Kingdom - Automotive Assistant & Service ManagersWinter Haven, FLFull timeTo be eligible for the position of Automotive Assistant / Service Manager, you must (1) be at least 18 years of age; (2) be legally authorized to work in the United States; and (3) possess (i) 1 year of experience and/or training in automotive parts and/or tire sales, (ii) 1 year of experience and/or training in automotive repairs/maintenance, or (iii) any combination of education, training, and experience which demonstrates the ability to perform the duties and responsibilities of the position. While driving the sales initiatives of Mavis, Service Managers must communicate directly with customers, assess customer needs, provide information regarding requested and/or necessary automotive repairs and maintenance, ensure customers are satisfied with their in-store experience and strive to meet customer expectations.
Customer Service Representative Circle K Stores IncCustomer Service RepresentativeBrandon, FLYou will interact with many customers daily all while working with a fun energetic team accomplishing daily tasks around the storeYou are good atSelling products to customersProviding excellent customer careCommunication and friendly conversationPerforming at a quick pace while having funWorking as part of a team to accomplish daily goalsComing up with great ideas to solve problemsThinking quickly and offering suggestionsGreat if you haveRetail and customer service experienceSales associate or cashiering experienceHigh school diploma or equivalentMotivation to advance in your careerWillingness to learn and have funPhysical RequirementsAbility to stand andor walk for up to 8 hoursLift andor carry up to 30 pounds from ground to overhead up to 30 minutes in a shiftOccasionally lift andor carry up to 60 pounds from ground to waist levelPushpull with arms up to a force of 20 poundsBend at the waist with some twisting up to one hour a shiftGrasp reach and manipulate objects with hands. Store 2707566 812 E Lumsden Rd Brandon Florida 33511Shift AvailabilityOvernights Weekdays Weekend Availability Required Time TypePart timeCustomer Service RepresentativeWe want you to join our team as a Customer Service Representative.
Customer Service Representative, Full or Part Time Circle K Stores IncCustomer Service Representative, Full or Part TimeTampa, FLYou will interact with many customers daily all while working with a fun energetic team accomplishing daily tasks around the storeYou are good atSelling products to customersProviding excellent customer careCommunication and friendly conversationPerforming at a quick pace while having funWorking as part of a team to accomplish daily goalsComing up with great ideas to solve problemsThinking quickly and offering suggestionsGreat if you haveRetail and customer service experienceSales associate or cashiering experienceHigh school diploma or equivalentMotivation to advance in your careerWillingness to learn and have funPhysical RequirementsAbility to stand andor walk for up to 8 hoursLift andor carry up to 30 pounds from ground to overhead up to 30 minutes in a shiftOccasionally lift andor carry up to 60 pounds from ground to waist levelPushpull with arms up to a force of 20 poundsBend at the waist with some twisting up to one hour a shiftGrasp reach and manipulate objects with hands. Store 2709789 3001 S Manhattan Ave Tampa Florida 33629Shift AvailabilityEvenings Weekdays Weekend Availability Required Time TypePart timeCustomer Service RepresentativeWe want you to join our team as a Customer Service Representative.
Lead Customer Service Representative Circle K Stores IncLead Customer Service RepresentativeZephyrhills, FLYou will interact with many customers daily all while working with a fun energetic team accomplishing daily tasks around the storeYou are good atSelling products to customersProviding excellent customer careCommunication and friendly conversationPerforming at a quick pace while having funWorking as part of a team to accomplish daily goalsComing up with great ideas to solve problemsThinking quickly and offering suggestionsLeading a team of employeesEntry level employee supervisionGreat if you haveRetail and customer service experienceEntry level management experienceSales associate or cashiering experienceHigh School Diploma or equivalentMotivation to advance in your careerWillingness to learn and have funPhysical RequirementsAbility to stand andor walk for up to 8 hoursLift andor carry up to 30 pounds from ground to overhead up to 30 minutes in a shiftOccasionally lift andor carry up to 60 pounds from ground to waist levelPushpull with arms up to a force of 20 poundsBend at the waist with some twisting up to one hour a shiftGrasp reach and manipulate objects with hands. Store 2707153 1449 Paul S Buchman Hwy Zephyrhills Florida 33540Shift AvailabilityDays & Evenings Time TypePart timeLead Customer Service RepresentativeWe want you to join our team as a Customer Service Representative.
Insurance Customer Service Representative Lee Reed InsuranceInsurance Customer Service RepresentativeZephyrhills, FL$32,000–$45,000 / yearIn this role, you'll be the voice of the agency for our policyholders answering questions, helping with policy changes, guiding clients through claims, and building the kind of relationships that keep people coming back for decades. Excellent Communication Skills: Strong verbal and written communication skills to effectively interact with clients, partner insurance carriers and colleagues.
Medical Equipment Customer Service Representative Rotech Healthcare Inc.Medical Equipment Customer Service RepresentativeLAKELAND, FLWith hundreds of locations across 45 states, our team delivers high-quality products, exceptional service, and compassionate support that helps patients live more comfortably, independently, and actively. As a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to manage their health from the comfort of home.
Customer Service Representative Caliber HoldingsCustomer Service RepresentativeTampa, FloridaCaliber has grown beyond 1700 centers nationwide and features a full range of automotive services, including Caliber Collision , one of the nation’s largest auto collision repair provider across 41 states; Caliber Auto Glass for glass repair and replacement, Protech Automotive Services for mobile diagnostic scanning and calibration, powered by hands-on experts and Caliber Fleet Services for all services, which includes collision repair and full-service auto care - offering you a holistic solution to fleet care. Caliber Collision has an immediate job opening for a Customer Service Representative to perform all-purpose duties, which may include, but not limited to greeting and providing extraordinary customer service to internal and external customers, monitoring work volume scheduled for the center and recommend load level requests when necessary, coordinating Rental Car/Tow companies to provide one-stop service to all customers while maintaining a broad knowledge base of insurance partner requirements regarding authorizations, billing and load level processes.
Customer Service Representative Weather Tite WindowsCustomer Service RepresentativeTampa, FL$21–$24 / hourWeather Tite Windows is looking for a Customer Service representative that will serve as the primary engine for sales growth by managing 75 inbound calls per day to qualify leads and schedule appointments. Qualify leads by assessing customer needs and provide sales teams with key neighborhood data, such as flood zones and past project history, to help them prepare for consultations.
Customer Service Representative - State Farm Agent Team Member Bart Blessing - State Farm AgentCustomer Service Representative - State Farm Agent Team MemberLakeland, FLFull timeAs a Customer Service Representative - State Farm Agent Team Member with Bart Blessing - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
Customer Service Representative - State Farm Agent Team Member Jim Cornwell - State Farm AgentCustomer Service Representative - State Farm Agent Team MemberTampa, FLFull timeAs a Customer Service Representative - State Farm Agent Team Member with Jim Cornwell - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
Customer Service Representative – Travel (Remote) HomebasedcareersintravelCustomer Service Representative – Travel (Remote)Tampa, FloridaRemoteIn this role, you will assist clients with travel-related questions, help coordinate travel arrangements, and provide support throughout the travel planning process. This opportunity is well suited for individuals who enjoy helping others, have strong communication skills, and are interested in working in the travel industry from a remote environment.
Customer Service Representative Blackstone Medical ServicesCustomer Service RepresentativeTampa, FloridaYou will be responsible for helping patients by providing product and service information and resolving issues. Develop and maintain a knowledge base of the evolving products and services.
NewCustomer Service Representative | Offline Support Customer OperationsCustomer Service Representative | Offline SupportRiverview, FLExperience: 1+ years of customer service, retail, transaction-based support environment, or related customer-facing experience; cable or related telecommunications/broadband industry experience. Throughout your shift, you'll be responsible for contacting customers to gather missing information, resolving complex customer requests, and analyzing audit or error reports.
Customer Service Representative TechStaff, IncCustomer Service RepresentativeTampa, FLPlant City Community Resource Center (307 Michigan Avenue, Plant City 33563) . 1 x Intake/Eligibility and/or Front Desk. Techstaff has immediate assignments available for a busy County department with 3 locations.
NewCustomer Service Representative UnitedHealth GroupCustomer Service RepresentativeTampa, FLRemote$16–$29 / hourTraining will be conducted virtually from your home.**_Watch this_ video ( _to understand the expectations of being a remote worker with UnitedHealthcare._**Primary Responsibilities:**+ Demonstrate understanding of internal / external factors that may drive caller questions/issues (e.g., recent plan changes, mass mailings, call directing/rerouting, weather emergencies)+ Ask appropriate questions and listen actively to identify underlying questions/issues (e.g., root cause analysis)+ Gather appropriate data/information and perform initial investigation to determine scope and depth of question/issue+ Identify and coordinate internal resources across multiple departments to address client situations, and escalate to appropriate resources as needed+ Proactively contact external resources as needed to address caller questions/issues (e.g., providers, labs, brokers)+ Utilize appropriate knowledge resources to drive resolution of applicable questions / issues (e.g., websites, CRM tools, Onyx, Siebel, knowledge bases, product manuals, SharePoint)+ Identify and communicate steps/solutions to caller questions/issues, using appropriate problem-solving skills and established guidelines, where available (e.g., workarounds, descriptions of relevant processes)+ Offer additional options to provide solutions/positive outcomes for callers (e.g., online access to relevant information, additional plan benefits, workarounds for prescription delays)+ Make outbound calls to resolve caller questions/issues (e.g., to callers, providers, brokers, pharmacies)+ Drive resolution of caller questions / issues on the first call whenever possible (e.g., first-call resolution, one-and-done)+ Ensure proper documentation of caller questions / issues (e.g., research conducted, steps required, final resolution)You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.**Required You will have the flexibility to work remotely* as you take on some tough challenges._Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives.
Customer Service Representative Bilingual Spanish - Brandon, FL Kanes FurnitureCustomer Service Representative Bilingual Spanish - Brandon, FLBrandon, FLOur Customer Service Representatives are professionals who possesses a demonstrable track record of strong customer service acumen and present a confident, positive, and professional demeanor while handling customer inquiries and payments at our showrooms. The talentedCustomer Service Representativesat ourKane's stores are the key players towards our continuing success of our 60,000+ square foot showrooms and are key contributors and the heart of success at our stores.