High Point, NC30+ days ago
ESSENTIAL FUNCTIONS: ā¢ Handles receptionist duties; greets the public and refers them to appropriate staff members when needed, answers phone, routes phone calls and takes messages when appropriate ā¢ Monitors the Student Account email box; responds to all emails and voicemails in a timely manner and without intervention ā¢ Develops office procedures, gains approval from Director of Student Accounts and then implements those office procedures ā¢ Processes 1098T email requests & walk-ins, while also directing them on how to review/print the form online ā¢ Organizes and coordinates office operations ā¢ Distributes mail when delivered, if necessary ā¢ Scans and links all documents in ImageNow, with assistance of student worker(s) ā¢ Assist with office mailings as needed ā¢ Maintains office equipment and supplies ā¢ Updates and maintains filing systems; ensures protection and security of files and records ā¢ Maintains positive work atmosphere by acting and communicating effectively with students, parents, faculty, co-workers and managers ā¢ Provide positive, courteous and complete verbal and written responses to inquiries from customers, students, parents, internal departmental offices, and team members using our departmental software ā¢ Document communications and account contacts using departmental software and scanning processes ā¢ Represent Student Accounts at freshman orientations; to include preparing documents for disbursement, assisting in the waiving of insurance and helping to answer general student account questions ā¢ Assist in other office functions as needed. Knowledge, Skills, Ability: ā¢ Knowledge of office administration procedures ā¢ Attention to detail and high level of accuracy ā¢ Strong organizational skills ā¢ Ability to multitask effectively ā¢ Ability to work confidently and competently under tight deadlines and flexibility to adjust to changing priorities ā¢ Ability to work in a fast-paced environment ā¢ Expertise in MS Word and Excel; working knowledge of computerized data processing and web-based technology ā¢ Competent to learn and utilize multiple information systems ā¢ Strong interpersonal skills, cultural awareness, and ability to work effectively with internal and external customers ā¢ Ability to appropriately handle confidential information.