Newstaff - Registered Nurse (RN) - Manager, NICU - Neonatal Intensive Care - $146K-219K per year Adventist Healthstaff - Registered Nurse (RN) - Manager, NICU - Neonatal Intensive Care - $146K-219K per yearSan Luis Obispo, CA$146,000–$219,000 / yearSan Luis Obispo offers the excitement of a lively community while being a fifteen-minute drive from the serenity of Avila Beach, known for their natural hot springs, and Pismo Beach, known for their sand dunes and eucalyptus trees. Our compassionate and talented team of 37,000 includes employees, physicians, allied health professionals and volunteers driven in pursuit of one mission: living God's love by inspiring health, wholeness, and hope.
Newstaff - Registered Nurse (RN) - Manager, Labor and Delivery - $146K-219K per year Adventist Healthstaff - Registered Nurse (RN) - Manager, Labor and Delivery - $146K-219K per yearSan Luis Obispo, CA$146,000–$219,000 / yearSan Luis Obispo offers the excitement of a lively community while being a fifteen-minute drive from the serenity of Avila Beach, known for their natural hot springs, and Pismo Beach, known for their sand dunes and eucalyptus trees. Our compassionate and talented team of 37,000 includes employees, physicians, allied health professionals and volunteers driven in pursuit of one mission: living God's love by inspiring health, wholeness, and hope.
Manager - Radiology Technologist - $132K-199K per year Adventist HealthManager - Radiology Technologist - $132K-199K per yearSan Luis Obispo, CA$132,000–$199,000 / yearLicenses/Certifications: Certification or licensure in one of the following areas: ARRT(R) or ARRT(CT) or ARRT(MRI) or ARRT(M), or Registered Diagnostic Medical Sonographer with ARDMS or Certified by the Nuclear Medicine Technology Certification Board (NMTCB) as a Nuclear Medicine Technologist: Required. San Luis Obispo offers the excitement of a lively community while being a fifteen-minute drive from the serenity of Avila Beach, known for their natural hot springs, and Pismo Beach, known for their sand dunes and eucalyptus trees.
Sales Manager CalPortlandSales ManagerSanta Maria, CA$120,000–$150,000Develops and maintains relationships with all customers in the market area, utilizing the entire sales group and other team members to ensure high levels of customer satisfaction. Provide timely, accurate, competitive pricing on all completed prospect applications submitted for pricing and approval, while striving to maintain maximum profit margins.
NewCommunity Property Manager Star Mobilehome Park ManagementCommunity Property ManagerOrcutt, CA$23–$25 / hourThere will be daily interactions with residents, prospective residents and vendors, as well as office duties including clerical and bookkeeping functions, along with oversight of staff and service vendors. *Company Core Values · Hands-on ownership · Commit to your best work · Always learning · Do the right thing · Be respectful *Position Performance Objectives Collect, post, and deposit rent checks electronically.
Remote Account Manager - Inside Sales - Quebec (Temporary Contract) Elanco Animal Health IncorporatedRemote Account Manager - Inside Sales - Quebec (Temporary Contract)Mississauga, CARemote$65,000–$100,000 / yearYour Role: As a Remote Account Manager, you will support customers across Quebec and the Atlantic provinces through a consultative inside sales approach, building strong relationships and identifying opportunities across the Elanco product portfolio. Maintain strong technical knowledge of Elanco products and competitive products in the regional market, and report suspected adverse events in line with pharmacovigilance requirements.
NewAccount Manager - Commercial Insurance (Construction/Contractors) Insurance Office of AmericaAccount Manager - Commercial Insurance (Construction/Contractors)Lompoc, CARemote$60,000–$115,000 / yearFull timeThe Commercial Lines Account Management team is responsible for managing and retaining client relationships, supporting new business opportunities, delivering exceptional service, and ensuring operational excellence across an assigned book of business. Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs.
Account Manager - Valet Of Operations Orange County Market Towne Park Ltd.Account Manager - Valet Of Operations Orange County Marketpismo beach, CA$80,000–$90,000 / yearThe associate is regularly required to run; stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk and hear. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else's day and make an impact.
Customer Account Manager - SMB HackerRankCustomer Account Manager - SMBHybrid in Santa Clara, CA$100,000–$125,000 / yearThis sales role is eligible for incentive-based pay, with an annual total potential earnings range of $100,000 to $125,000, including base salary and incentive-based compensation (based on quota attainment). People at HackerRank care deeply about the impact of their work and sweat the small details so our customers can be wildly successful with products they genuinely love to use.
Account Manager - Cairo - Egypt inMobiAccount Manager - Cairo - EgyptEgypt, CAAs an AM, you will be serving corporate customers and/or agencies, by applying customer obsession to what clients care about and need, and building and maintaining strong, trusted-advisor relationships with day-to-day practitioner contacts at advertiser/agency/tool provider. Continuous business learning and professional growth: Continuously, strengthen your Microsoft Advertising and Search Industry expertise, take personal accountability for your career and personal development; create, update and regularly check in on your career development plan.
Account Manager - Microsoft Advertising inMobiAccount Manager - Microsoft AdvertisingBangalore, CAAs an AM, you will be serving Corporate customers by applying customer obsession to what clients care about and need, and building and maintaining strong, trusted-advisor relationships with day-to-day practitioner contacts at advertiser/agency/tool provider. At InMobi, you get food for your body, soul, and mind with daily meals, gym, and yoga classes, cutting-edge training and tools, cocktails at drink cart Thursdays and fun at work on Funky Fridays.
Account Manager - Indonesia inMobiAccount Manager - IndonesiaJakarta, CAAs an AM, you will be serving Corporate customers by applying customer obsession to what clients care about and need, and building and maintaining strong, trusted-advisor relationships with day-to-day practitioner contacts at advertiser/agency/tool provider. Collaborative and high-performing account team: Ensure timely and proactive customer escalations by effectively leveraging Account Executive and internal partner network to resolve day-to-day escalations & revenue blockers.
National Account Manager Wella International Operations SwitzerlandNational Account ManagerON, CAEstablish effective relationships and collaborations with other departments (Marketing, Finance, Customer Service) to address key business issues and opportunitiesTarget, profile, and work to convert key prospective salons into customers. As innovators in the hair and nail industry, Wella Company empowers its people to delight consumers, inspire beauty professionals, engage communities, and deliver sustainable growth to its stakeholders.
Strategic Account Manager GenetecStrategic Account Managerpismo beach, CAExpand and mature the Product Marketing Management & Marketing Communications teams to develop tailored sales tools and related presentations for the Regional Sales Manager and other teams as needed. Assist Genetec Sales team with development, preparation and delivery of regularly scheduled sales performance reviews in accordance with the Genetec Channel Partner Program; includes data analysis, performance against goals, product sales targets, etc.
Regional Account Manager (Catheter Components - UT, Northern CA) Nordson CorporationRegional Account Manager (Catheter Components - UT, Northern CA)pismo beach, CA$100,000–$130,000 / yearThe Regional Account Manager contributes to the organization with a focus on increasing penetration of existing core component products as well as finished device products based on Nordson Medical strategy and portfolio plans, bridging gaps between each site product development teams and operational teams by translating business opportunities into realized programs. Establish and maintain key customer relationships as a commercial leader, lead communication efforts between accounts and NMIS, establishing needed recurring calls, business reviews and face-to-face meetings to help manage/grow existing business.
Key Account Manager FUCHS Lubricants Co.Key Account ManagerCA, CA$110,000–$125,000 / yearYour areas of responsibility: The Account Manager is responsible for growing the Aftermarket business by utilizing market research, marketing, and sales tools, and developing an overall strategy to grow the business. Identifying and understanding customer needs, and evaluating business fit while applying a solutions-based approach to selling to obtain RFQs and/or other commercial opportunities.
Account Manager I, Family Office Armanino McKenna Certified Public Accountants & ConsultantsAccount Manager I, Family OfficeDowntown Los Angeles, CA$54,200–$73,700 / yearThe Account Manager I will play a key role in supporting high-net-worth clients, managing day-to-day financial operations, and collaborating with the family office team to ensure seamless service delivery. Armanino LLP is a licensed independent CPA firm that provides attest services, and Armanino Advisory LLC and its subsidiary entities provide tax, advisory, and business consulting services.
Sales Account Manager, Named (Southern CA) Presidio, Inc.Sales Account Manager, Named (Southern CA)Orange County, CAPresidio's expert technical team develops custom applications, provides managed services, enables actionable data insights and builds forward-thinking solutions that drive strategic outcomes for clients globally. Responsibilities Include: Customer Engagement & Account Growth: Develop and strengthen relationships with existing customers, ensuring high customer satisfaction and identifying upsell/cross-sell opportunities.
Account Manager II, Business Management (Music & Touring) Armanino McKenna Certified Public Accountants & ConsultantsAccount Manager II, Business Management (Music & Touring)Downtown Los Angeles, CA$59,400–$84,000 / yearThe ideal candidate has prior experience in a business management firm supporting music industry clients, understands touring workflows, and can independently manage the full bill pay process from intake through approval and payment. Armanino LLP is a licensed independent CPA firm that provides attest services, and Armanino Advisory LLC and its subsidiary entities provide tax, advisory, and business consulting services.
National Account Sales Manager (West Coast) Keystone Technologies IncNational Account Sales Manager (West Coast)Santa Maria, CA$75,000–$130,000 / yearThe National Account Sales Manager works in the End User Vertical Channel to build relationships with the largest multi-site businesses in the U.S and is responsible for building and growing relationships with significant key distributors in the National account space. Develop long-term oriented relationships with specifiers, customers, design build contractors, and end-users through exceptional customer service to drive demand and mindshare.
Assistant Commercial Lines Account Manager Leavitt GroupAssistant Commercial Lines Account ManagerSanta Maria, CaliforniaLeavitt Coastal Valley , a Leavitt Group affiliate, is seeking a motivated and detail-oriented Assistant Commercial Lines Account Manager to join their team in Santa Maria, CA. As an Assistant Commercial Lines Account Manager, you will play a key role in supporting our Account Managers with daily client service needs.
Senior Account Manager - Orange County Kimberly-Clark CorporationSenior Account Manager - Orange Countypismo beach, CARemote$97,000–$119,800 / yearThe ideal candidate for this role embraces an ambitious, consultative and agile mindset, strategically utilizes internal resources and technology to help solve customer challenges, is a storyteller who can deliver customer communication in both face to face and virtual formats and has an excellent financial and operational acumen. Account Managers will sell branded towel, tissue, and manufactured wiper products of Kleenex, Scott, Cottonelle, and WypAll brands to manufacturing, healthcare, education, office buildings, high traffic and other end-user markets.
Deals - Capital Markets Accounting Advisory Services - Manager PwCDeals - Capital Markets Accounting Advisory Services - ManagerSilicon Valley, CA$99,000–$232,000 / yearAs a Deals- Capital Markets Accounting Advisory Services- Manager, you will provide strategic guidance on technical accounting, financial reporting, transaction structures, and capital markets topics. PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy .
Account Manager, Inside Sales, US Meso Scale DiscoveryAccount Manager, Inside Sales, USCalifornia - Field, CASales Engagement: o Cold-call prospects that are generated by external lead generation sources; o Penetrate all targeted accounts and radiate sales from within client base; o Handle inbound, unsolicited prospect calls and convert them into sales; o Overcome objections of prospective customers; o Emphasize product/service features and benefits, quote prices, discuss credit terms, and prepare sales order forms and/or reports. Sales/Marketing Support: o Set up and deliver sales presentations, product/service demonstrations, and other sales actions; o Assist in creating RFP responses to potential clients; o Support marketing efforts such as trade shows, exhibits, and other events; o Coordinate customer training as necessary; o Investigate and troubleshoot customer service issues; o Attend periodic sales training; o Communicate brand identity and corporate position.
Deals - Capital Markets Accounting Advisory Services - Senior Manager PwCDeals - Capital Markets Accounting Advisory Services - Senior ManagerSilicon Valley, CA$124,000–$280,000 / yearPwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy . As a Deals- Capital Markets Accounting Advisory Services- Senior Manager, you will provide strategic guidance on a broad range of technical accounting, financial reporting, transaction structures, and capital markets topics.
National Account Sales Manager (West Coast) Keystone Technologies LLCNational Account Sales Manager (West Coast)Santa Maria, CAThe Opportunity: The National Account Sales Manager works in the End User Vertical Channel to build relationships with the largest multi-site businesses in the U.S and is responsible for building and growing relationships with significant key distributors in the National account space. Develop long-term oriented relationships with specifiers, customers, design build contractors, and end-users through exceptional customer service to drive demand and mindshare.
Channel Account Manager ZeroFoxChannel Account Managerpismo beach, CAZeroFox uniquely fuses Cyber Threat Intelligence, Brand and Domain Protection, Attack Surface Intelligence, Executive Protection, and Physical Security Intelligence in one platform packed with intelligence you'll actually use. We steadfastly safeguard organizations from fraud, abuse, misinformation, and attack by preemptively exposing, disrupting, and eliminating external threats across the public attack surface - because when people can't tell what's real, they stop trusting everything.
Commercial Insurance Account Manager (California: Generalist / Manufacturing) Insurance Office of AmericaCommercial Insurance Account Manager (California: Generalist / Manufacturing)Santa Maria, CARemote$80,000–$100,000 / yearFull timePlease note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Coordinate day-to-day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions.
Senior Account Manager - Employee Benefits Relation Insurance Services, IncSenior Account Manager - Employee BenefitsSanta Maria, CA$53,000–$109,000 / yearAssists consulting team to develop employee contributions scenarios by entering current employee medical contribution data into an Excel spreadsheet and projecting contributions to the next plan year, taking into account the cost-sharing goals of the client. The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.
Technical Account Manager CartesiaTechnical Account Manager*HQ - San Francisco, CADrive customers to go-live with urgency and precision: define success criteria with senior technical stakeholders, design implementation strategy per customer, run daily standups and 30/60/90 onboarding reviews, and project manage the rollout end-to-end. Our team combines deep expertise in model innovation and systems engineering paired with a design-minded product engineering team to build and ship cutting edge models and experiences.
Strategic ISV Partner Account Manager Salesforce.com, Inc.Strategic ISV Partner Account Managerpismo beach, CA$168,560–$225,470 / yearYou will drive consumption-based partnership programs across Salesforce's embedded/OEM ISV portfolio and contribute to broader consumption motions across the AMER ISV business, working directly with and for the Head of AMER Platform Partnerships. Scale- Track consumption health across the embedded base; identify upsell, expansion, and net-new business unit opportunities; drive partner tier graduation and deepen partners commitment to the Salesforce platform.
Commercial Lines Account Manager Leavitt GroupCommercial Lines Account ManagerSanta Maria, CaliforniaLeavitt Coastal Valley , a proud affiliate of Leavitt Group, is seeking a talented, relationship-driven Commercial Lines Account Manager to join our team in Santa Maria, CA. You’ll support and service a diverse portfolio of commercial clients, delivering exceptional customer care while ensuring coverage needs are handled accurately, efficiently, and with attention to detail.
Account Manager, Employee Benefits Hub InternationalAccount Manager, Employee BenefitsSanta Maria, CA$26.50–$32.50 / hourMaintains accurate and organized account files by appropriately documenting conversations with clients and carrier representatives; updates all HUB computer systems and automated agency management systems; ensures the accuracy of data. The expected hourly range for this position is $26.50 - $32.50/hour depending on geographical location and will be impacted by factors such as the successful candidate's skills, experience and working location, as well as the specific position's business line, scope and level.
Account Manager- Commercial Insurance Insurance Office of AmericaAccount Manager- Commercial InsuranceSanta Maria, CARemote$45,000–$75,000 / yearFull timePlease note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. The scope, autonomy, and complexity of responsibilities increase by level , ranging from task execution (Account Associate) to independent account management and technical advisory (Account Manager Associate).
Major Account Executive (West US) SOC RadarMajor Account Executive (West US)pismo beach, CAExperience selling Cyber Threat Intelligence (CTI), Threat Intelligence Platforms, Digital Risk Protection (DRP), External Attack Surface Management (EASM), Attack Surface Management (ASM), Vulnerability Management, Security Operations (SOC), SIEM, XDR, MDR, Cloud Security, or Risk Management Platforms. Daily tasks will include following up with our growing network of freemium users, performing discovery calls, working with the Sales Engineering team on technical product demos, working with your inside sales (SDR) counterparts, presenting proposals, negotiating pricing, and closing deals.
Future Opportunity: Commercial Account Executive SentinelOne Inc.Future Opportunity: Commercial Account ExecutiveIllinois; Mountain View, CA$152,000–$209,000 / yearBy developing deep platform expertise and building C-level relationships, you will act as a trusted advisor, prioritizing customer needs to drive long-term success. As a Commercial Account Executive, you will own the full mid-market sales cycle from prospecting and discovery to demonstrations and final negotiations to consistently exceed revenue quotas.
Informatica Account Executive, Enterprise Salesforce.com, Inc.Informatica Account Executive, Enterprisepismo beach, CA$123,200–$214,400 / yearIn California and New York, and select cities in the metropolitan areas of Boston, Chicago, Seattle, and Washington DC, the base pay range for this role in those locations is $135,300 - $235,850 per year. They develop strong, positive, trusted relationships with both key stakeholders and c-suite decision makers within their patch, and help customers realize value from their Salesforce investments.
Strategic Account Executive Ste. Michelle Wine EstatesStrategic Account Executivepismo beach, CA$106,887–$138,963 / yearThis position will contribute to the development of Category Management infrastructure for SMWE with the objective of becoming the industry leader in providing category management driven solutions to meet the needs of our retail partners. Michelle Wine Estates: Our Total Rewards programs are designed to attract, motivate, and retain talented, curious people with a passion for innovation, collaboration, continuous improvement, and growth.
Enterprise Account Executive - Consumer Business Services Salesforce.com, Inc.Enterprise Account Executive - Consumer Business Servicespismo beach, CA$123,200–$247,800 / yearThey build positive, trusted relationships with both key team members and c-suite decision makers within their patch, and become naturals at helping customers realize value from their Salesforce investments. This role will be specifically selling into accounts within the Consumer Business Services Industries which includes Travel, Transportation, Hospitality, Professional Services, Architecture, Construction, and Real Estate.
Informatica Account Executive, Small To Medium Business Salesforce.com, Inc.Informatica Account Executive, Small To Medium Businesspismo beach, CA$54,500–$103,750 / yearIn California and New York, and select cities in the metropolitan areas of Boston, Chicago, Seattle, and Washington DC, the base pay range for this role in those locations is $60,000 - $114,100 per year. They develop strong, positive, trusted relationships with both key stakeholders and c-suite decision makers within their patch, and help customers realize value from their Salesforce investments.
Commercial Account Executive - New Logo Salesforce.com, Inc.Commercial Account Executive - New Logopismo beach, CA$77,550–$133,100 / yearAs a Commercial Account Executive focused on new logo acquisition, you are responsible for breaking into large whitespace accounts and growing revenue across Tech & Media and Consumer Business Services. In California and New York, and select cities in the metropolitan areas of Boston, Chicago, Seattle, and Washington DC, the base pay range for this role in those locations is $85,300 - $146,500 per year.
Commercial Account Executive - Healthcare & Life Sciences Salesforce.com, Inc.Commercial Account Executive - Healthcare & Life Sciencespismo beach, CA$77,550–$214,400 / yearProven experience in managing existing customer accounts to drive upsell/cross-sell opportunities, as well as acquiring new logo accounts OR focusing exclusively on new logos (Hunter role). They build positive, trusted relationships with both key team members and C-suite decision makers within their patch, helping customers realize value from their Salesforce investments.
Enterprise Account Executive - Health And Life Sciences Salesforce.com, Inc.Enterprise Account Executive - Health And Life Sciencespismo beach, CA$123,200–$247,800 / yearThey build positive, trusted relationships with both key team members and c-suite decision makers within their patch, and become naturals at helping customers realize value from their Salesforce investments. In California and New York, and select cities in the metropolitan areas of Boston, Chicago, Seattle, and Washington DC, the base pay range for this role in those locations is $135,300 - $272,600 per year.
Small, Medium And Growth Business - Account Executive - San Francisco Salesforce.com, Inc.Small, Medium And Growth Business - Account Executive - San Franciscopismo beach, CA$54,500–$103,750 / yearOverview of the Role: Our Small, Medium, and Growth Business (SMB) Account Executive team is one of the fastest-moving sales teams at Salesforce, focused on helping small and mid-sized businesses unlock the power of AI CRM. By applying to this posting, your resume will be reviewed by recruiters and hiring managers who support multiple cloud offerings and verticals across our SMB organization - apply once and be considered for open Account Executive roles across multiple teams.
Enterprise Account Executive - Tech & Media Salesforce.com, Inc.Enterprise Account Executive - Tech & Mediapismo beach, CA$123,200–$247,800 / yearAs an Enterprise Account Executive, you won't just sell AI agents; you'll work alongside them to accelerate revenue, build trusted relationships, and help customers unlock the full power of Salesforce's Customer 360 platform. In California and New York, and select cities in the metropolitan areas of Boston, Chicago, Seattle, and Washington DC, the base pay range for this role in those locations is $135,300 - $272,600 per year.
Enterprise Account Executive - Financial Services Salesforce.com, Inc.Enterprise Account Executive - Financial Servicespismo beach, CA$123,200–$247,800 / yearResponsibilities: Build trusted relationships with key stakeholders and C-suite decision makers within assigned accounts, helping customers realize value from their Salesforce investments. In California and New York, and select cities in the metropolitan areas of Boston, Chicago, Seattle, and Washington DC, the base pay range for this role in those locations is $135,300 - $272,600 per year.
Commercial Account Executive - Financial Services Salesforce.com, Inc.Commercial Account Executive - Financial Servicespismo beach, CA$77,550–$189,350 / yearOverview of the Role: Our up-market Commercial team focuses on working with growing organizations of 250-10,000 employees across the Financial Services industry, including Banking, Insurance, and Wealth & Asset Management. As a Commercial Account Executive, you won't just sell AI agents - you'll work alongside them to accelerate revenue, build trusted customer relationships, and drive meaningful impact.
Carrier Placement Manager - Commercial Insurance Morris & Garritano Insurance Agency, Inc.Carrier Placement Manager - Commercial InsuranceSan Luis Obispo, CA$103,000–$150,000 / yearAbout the Role: The Carrier Placement Manager oversees the placement of Commercial Property & Casualty business and provides strategic guidance to Commercial Marketing, Service, and Sales teams. Success in this position will include close collaboration with Sales and Service leadership to equip staff with the knowledge and tools needed to place business effectively.
Account Executive - Commercial NumeralAccount Executive - CommercialHQ - San Francisco, CACollaborate cross-functionally with Sales Leadership, Product, and Solutions Engineering to refine messaging, improve win rates, and influence the Numeral roadmap. Manage a high-velocity pipeline with precision: run efficient cycles, maintain rigorous CRM hygiene, and ensure successful post-sale onboarding handoffs.
Lead - Account Management - Search Ads inMobiLead - Account Management - Search AdsBangalore, CAAs an AM, you will be serving Corporate customers by applying customer obsession to what clients care about and need, and building and maintaining strong, trusted-advisor relationships with day-to-day practitioner contacts at advertiser/agency/tool provider. Collaborative and high-performing account team: Ensure timely and proactive customer escalations by effectively leveraging Account Executive and internal partner network to resolve day-to-day escalations & revenue blockers.