p>Responsibilities Include: • Expansion Ownership • Lead expansions within existing accounts when scope and complexity allow • Identify upsell and cross-sell opportunities through customer engagement and usage insights • Partner with AEs on expansions that become larger, more strategic, or more complex • Manage inbound expansion requests from existing customers (e.g., incremental license additions) • Renewal Management (Value-Driven) • Own renewals requiring active customer engagement, risk mitigation, or expansion discovery • Collaborate cross-functionally to ensure smooth, on-time renewals • Become a trusted advisor to customers by helping to realize the value of Mattermost and building business cases to support renewals.
Federal Sales & Ecosystem Exposure:
• Gain hands-on experience with the Federal buying cycle and procurement considerations • Engage with Federal System Integrators (FSIs) and partner-led opportunities • Territory Enablement & Hygiene • Act as a capacity multiplier for Federal AEs • Maintain strong CRM hygiene, forecasting accuracy, and deal documentation by owning the renewal & expansion records for all assigned accounts • Share insights and learnings to improve territory execution.