Jonesboro, AR30+ days ago
Essential Job Functions: Manages and mentors 24x7x365 NOC support team in all daily operations by effectively communicating expectations and driving accountability; Cultivates cross functional department relationships to achieve common goals; Serves as a NOC liaison for inquiries and escalations from both internal and external customers; Implements, follows, and directs NOC policies and procedures; Maintains a strong customer service focus for all business decisions; Serves as a 2nd level escalation point for staff members; Interacts with Engineering, Field Operations, TAC, and on occasion end-customers; Travels to customer sites, project areas, business related events, and other Ritter Communications locations as required; Performs other related duties as assigned. Operational knowledge and awareness of data, voice, and transport network technologies such as Cisco, Ciena, Nokia, Calix, Alcatel, and Metaswitch; High level proficiency in commonly used software such as Visio, Excel, Word, and Power Point; Ability to lead others to achieve desired outcomes in a manner consistent with Company values; Ability to multi-task and effectively manage multiple high-impact projects; Ability to be detail oriented while keeping the bigger picture in mind; Ability to work well individually and in a team environment; Excellent verbal and written communication skills; Ability to travel for business requirements; must possess a valid Driver's License with a satisfactory driving record.