xAI ATLAS OSE Service Engineer - Memphis, TN

"xAI ATLAS Temp OSE", THE CANDIDATE'S NAME, CITY & STATE OF RESIDENCE AND "TRAVELING CANDIDATE - EXPENSES WILL BE INCURRED" (IF APPLICABLE) MUST BE AT THE TOP OF EACH RESUME

SUPPLIER LOGOS ARE NOT PERMITTED ON RESUMES

PLEASE SUBMIT IN WORD FORMAT ONLY

THE ROLE

• Hands-on enterprise server hardware and break/fix work in a data center: physically diagnosing and replacing components on rack-mounted servers (Dell PowerEdge and comparable platforms). This is NOT a help desk, desktop support, or remote server admin role.
• 3+ years of hands-on experience required. AI/GPU infrastructure experience is not required.
• Locations: Southaven, MS / Memphis, TN
• Duration: initial 3-month engagement. A subset of resources may extend to 3 or 5 months. Extensions are not guaranteed.

SHIFTS

All shifts are covered, so candidates must be open to ANY shift (1st, 2nd, and 3rd). Please confirm this with every candidate before submitting. Do not submit candidates who are limited to a specific shift.

MOBILE DEVICE

Candidates will use their personal mobile phone for job dispatching. Please confirm every candidate has a smartphone and is comfortable using it for this purpose.

TOOLKIT

the required toolkit. Confirm before sending.

LOCAL VS. TEMPORARY RELOCATION CANDIDATES

• Local candidates are preferred (commute under 45 minutes).

• TEMPORARY RELOCATION candidates will be considered. Contractors pay the expenses up front and submit them for reimbursement.

• Reimbursable expenses include: Airfare, Housing, Auto Rental and Meals

• The expectation is that the contractors will remain in the area for the duration of the engagement, therefore, only airfare once to the Memphis, TN area and once to return home after the engagement ends.

• Housing, Auto Rentals and Meals will also be reimbursed during the weekends while the contractor(s) remain in the area during the engagement.

• For ANY temporary relocation candidate, the resume must state clearly: "TRAVELING CANDIDATE - EXPENSES WILL BE INCURRED," along with the city/state they are traveling from. Confirm the candidate understands the up-front expense and reimbursement process before you submit. Submissions that do not flag travel will be returned.

THE 2 TABLES BELOW MUST BE ON THE CANDIDATE RESUMES - RESUMES SUBMITTED WITHOUT THESE COMPLETED TABLES WILL BE DECLINED

REQUIRED SCREENING BEFORE SUBMISSION

We are relying on your screening. Dell is not interviewing these candidates. interviews and makes the selection.

Suppliers must complete this screen yourself. A general claim of "server experience" is not enough. Always push for specifics on what the candidate has physically done to the hardware.

1. Have you physically worked on enterprise/rack-mounted servers?

2. Have you personally replaced server hardware components?

3. Can you name at least 3 components you've replaced or diagnosed?

4. Can you describe a real server hardware failure you personally diagnosed and fixed?

5. Are you comfortable with on-site customer work, physical equipment, any-shift availability, and the you are offering?

Scoring: 5/5 = submit. 4/5 = submit only with a note explaining the gap (recruiter review). 3/5 or fewer = do not submit.

SUBMISSION REQUIREMENTS

INCLUDE "xAI ATLAS Temp OSE" ON THE TOP OF EACH RESUME - CANDIDATES WILL NOT BE CONSIDERED IF THIS INFORMATION IS NOT INCLUDED

• Full legal name (must match legal ID)
• Email address
• Phone number
• City, State
• LOCAL or TRAVELING (if traveling: origin city/state and the expense statement above)
• Work authorization / status
• Current / last organization and employment status
• Years of experience
• Technical skills screened: Yes/No (required), plus the 5-question score
• Technical screening summary: the components and failures the candidate has personally handled, platforms (Dell PowerEdge, HPE, Lenovo, Cisco UCS), and tools (iDRAC, iLO, BMC)
• Confirmed: open to any shift (1st/2nd/3rd), personal mobile phone, and willingness to complete two background checks and a drug screen
• Candidate's (must fit within the ) and earliest start date
• Candidate's availability for a technical interview

We need the full legal name, email, and phone number up front so both background checks can be launched as soon as a candidate is selected.

BACKGROUND CHECK REQUIREMENTS

This role requires TWO background checks:

• background check for Dell.
• xAI background check (launched by Dell). Upon selection, the candidate details with Dell to launch it.

Timing: Dell is willing to start candidates before the xAI check is complete, but candidates MUST clear the background check and drug screen before they start.

JOB DESCRIPTION:

The client is seeking an experienced On-Site Service Engineer (OSE) to provide hands-on support for enterprise data center servers and hardware environments, including next-generation AI infrastructure.

This is a hands-on server hardware and break/fix role. The successful candidate will have direct experience diagnosing, repairing, replacing, and maintaining enterprise server hardware in a data center, field service, or customer-facing environment.

Prior AI experience is not required. Strong experience with enterprise servers and data center hardware is the priority.

What You'll Do

• Provide on-site technical support for Dell PowerEdge and other enterprise server hardware

• Diagnose and resolve server hardware failures and system issues to minimize customer downtime

• Perform hands-on hardware installation, removal, replacement, and repair, including:

• Memory/DIMMs

• CPUs/processors

• Power supplies

• Fans and cooling components

• Hard drives/SSDs

• RAID/HBA components

• NICs and other PCIe components

• GPUs and accelerator hardware

• Motherboards/system boards and other server components

• Perform rack-and-stack, server installation, cabling, component swaps, and hardware configuration

• Troubleshoot issues involving server hardware, BIOS/firmware, operating systems, and hardware diagnostics

• Perform firmware and BIOS updates and utilize server management tools such as Dell iDRAC or comparable platforms

• Execute both reactive break/fix and preventive maintenance following established procedures

• Troubleshoot and isolate hardware failures using documented diagnostic procedures and technical resources

• Work directly with customers and internal technical teams during service events to communicate status, troubleshoot issues, and drive resolution

• Accurately document service activities, hardware replacements, troubleshooting steps, and resolution details

• Escalate complex technical issues when appropriate

• Participate in on-call rotations and provide extended coverage as required

What You Bring - Required

• 3+ years of hands-on experience supporting enterprise servers, data center hardware, or similar infrastructure
• Direct, hands-on experience physically working on server hardware - installing, removing, diagnosing, repairing, or replacing server components
• Experience troubleshooting and replacing components such as memory, CPUs, power supplies, storage, RAID/HBA, NICs, fans/cooling systems, PCIe components, or GPUs
• Experience working with rack-mounted enterprise servers in a data center, field service, or customer environment
• Strong understanding of server hardware architecture and troubleshooting methodology
• Experience with hardware diagnostics, BIOS/firmware, and server management tools
• Familiarity with Linux or similar operating systems
• Strong troubleshooting and problem-solving skills with the ability to independently diagnose hardware issues
• Comfortable working independently in a customer-facing environment
• Ability to clearly communicate technical issues and resolutions to customers and internal teams
• Ability to lift up to 50 lbs., travel to customer sites, and support flexible/on-call schedules

Preferred Qualifications

• Experience supporting Dell PowerEdge servers
• Dell or other enterprise hardware certifications
• Experience with iDRAC, iLO, or comparable server management platforms
• Experience supporting GPU/AI server infrastructure
• Experience with data center operations, rack/stack, structured cabling, or server deployment
• Associate's or Bachelor's degree in IT, Computer Science, or a related field

Important Note

AI infrastructure experience is not required. Candidates with strong enterprise server and data center hardware experience who are willing to learn emerging AI platforms are encouraged to apply.