Workforce Program Support Specialist

Throughout the past 35+ years, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries. If you enjoy helping people, solving problems, maintaining accurate records, and supporting programs that connect individuals with workforce resources , this could be an excellent next step in your career.

Program Support Specialist
Fort Worth, TX 76119 | $21.00/hour | Full-Time | Monday–Friday
 
Make an Impact Through Workforce Services
Are you organized, detail-oriented, and passionate about helping people succeed? We are seeking a Program Support Specialist (PSS) to join our client’s workforce services team in Fort Worth.
 
This is an excellent opportunity for a professional who thrives in a structured, fast-paced environment and enjoys combining customer service, program support, compliance, and administrative coordination. You will play an important role in keeping workforce programs running smoothly while supporting customers and staff throughout the service process.
 
Position Details:

• Pay: $21.00 per hour
• Location: Fort Worth, TX 76119
• Schedule: Monday through Friday, 8:00 AM to 5:00 PM
• Work Environment: Onsite, professional office setting
• Employment: Full-time

 
What You'll Do:
As a Program Support Specialist, you will help ensure workforce services are delivered accurately, efficiently, and in accordance with program requirements.
 
Responsibilities include:

• Review and monitor compliance reports to ensure program requirements are met
• Track customer contacts, communications, participation, and required activities
• Coordinate required customer participation hours and maintain accurate case documentation
• Participate in customer hearings and submit required documentation to appropriate parties
• Provide technical and operational support to workforce program staff and customers
• Maintain organized, accurate, and up-to-date records
• Identify opportunities to improve processes and enhance workforce services
• Ensure assigned tasks and documentation are completed accurately and on time
• Collaborate with internal teams, customers, and external stakeholders
• Provide additional operational support as needed

 
What We're Looking For:
The ideal candidate is dependable, professional, highly organized, and comfortable working with detailed program requirements and customer information.
 
Qualifications:

• High school diploma or GED required
• One year of relevant experience preferred
• Bilingual English/Spanish strongly preferred
• Working knowledge of workforce development programs or related services preferred
• Proficiency with Microsoft Office, spreadsheets, word processing, and general computer applications
• Strong attention to detail and documentation skills
• Excellent customer service and interpersonal skills
• Strong analytical, problem-solving, and critical-thinking abilities
• Professional verbal and written communication skills
• Ability to prepare clear and accurate formal documentation
• Ability to manage multiple priorities while meeting deadlines and program requirements
• Ability to build effective working relationships with coworkers, management, stakeholders, and the public
• Valid driver's license, proof of insurance, and safe driving record required

 
Additional Requirements:

• Ability to lift up to 10 pounds occasionally
• Ability to sit, stand, walk, and bend throughout the workday
• Ability to perform computer and documentation-based work in an office environment
• Occasional local travel and driving may be required
• Flexibility to work adjusted hours when operational needs require

 
Why This Opportunity?
If you enjoy helping people, solving problems, maintaining accurate records, and supporting programs that connect individuals with workforce resources, this could be an excellent next step in your career.
 
Bring your organization, communication skills, and commitment to quality to a team where your work directly supports successful program operations and customer outcomes.
 
Apply today to be considered for this Program Support Specialist opportunity in Fort Worth!
 
 
 Throughout the past 35+ years, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.

We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.

MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.

We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.com

Benefits with MMC Group
MMC offers health insurance plans for our active candidates on assignment, including:

• Medical, dental, and vision coverage
• Life and disability insurance
• Additional voluntary benefits

Join MMC and enjoy the support of a team that values your well-being, both on and off the job!

MMC strives to ensure all job postings confirm details of the position, the rate of pay, and acknowledge that medical benefits are offered.

Get started on your career journey today! Apply to become a part of the MMC Team!

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.