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Customer Care Representative Jobs in Syracuse, NY

Weekend Warrior Client Care Specialist (2nd Shift + Shift Differential + Weekend Warrior) - Full Time

Rescue Mission

  • Syracuse, New York
  • 16 days ago

    Highlights

    In this direct-care human services role, you will support individuals experiencing homelessness by helping create a safe, respectful, and supportive environment where clients can access resources, receive encouragement, and work toward greater stability and independence. This is a great opportunity for someone interested in human services, social services, behavioral health, mental health, crisis support, residential care, or other direct-care work.

    Numbers & Facts

    LocationSyracuse, New York
    Websitehttps://rescuemissionalliance.org/careers/

    Description

    Client Care Specialist 2ndShift – Full Time- Emergency Shelter
    Schedule: Friday – Monday: 1:00 PM – 11:30 PM | Rate of pay: $18.50 per hour + Shift Differential + Weekend Warrior
    2nd Shift Differential: Additional $1.00 per hour for hours worked between 1:00pm-11:30pm
     
    Join the Rescue Mission Team!
    Are you compassionate, dependable, and interested in making a difference in the lives of others?
     
    The Rescue Mission is seeking a Part-Time Client Care Specialist to join our Syracuse Emergency Shelter team. In this direct-care human services role, you will support individuals experiencing homelessness by helping create a safe, respectful, and supportive environment where clients can access resources, receive encouragement, and work toward greater stability and independence.
     
    This is a great opportunity for someone interested in human services, social services, behavioral health, mental health, crisis support, residential care, or other direct-care work.
     
    What You’ll Do
    As a Client Care Specialist, you will:
    • Build positive, professional relationships with clients.
    • Provide support, encouragement, and motivation while helping clients maintain or build independence.
    • Treat all clients with respect, dignity, and compassion.
    • Maintain appropriate professional boundaries with clients.
    • Help create a safe, supportive, and welcoming shelter environment.
    • Conduct regular rounds and monitor the facility to support client safety.
    • Assist clients with basic needs, including personal care items and bedding.
    • Respond to client concerns and challenging situations in a calm and professional manner.
    • Reinforce shelter guidelines and expectations respectfully and consistently.
    • Connect clients with appropriate Rescue Mission services and resources.
    • Conduct drug and breathalyzer testing when required.
    • Document important client information while maintaining appropriate confidentiality.
    • Communicate relevant information with team members and participate in meetings.
    • Complete required training within 30 days of assignment.
    Qualifications
    • High School Diploma or equivalent required.
    • Associate degree in Human Services or a related field, or equivalent work experience, preferred.
    • Experience supporting individuals experiencing homelessness, substance use, mental health challenges, or other barriers is desired.
    Skills We’re Looking For
    Successful candidates should demonstrate:
    • Sensitivity and compassion for individuals experiencing homelessness.
    • Excellent communication and interpersonal skills.
    • Interviewing and assessment skills.
    • Crisis-management and problem-solving abilities.
    • Flexibility and adaptability.
    • Strong time-management skills.
    • Ability to remain calm and professional when working with individuals who may have complex needs or challenges.
    • Basic computer skills.
    Rate of Pay:
    Starting Pay rate - $18.50 per hour
    2nd Shift Differential (1:00 PM – 11:30 PM) – Additional $1.00 per hour
    Weekend Warrior (only scheduled shifts Friday-Monday) - Additional $1.00 per hour

    Available Work Schedule:
    Friday – Monday: 1:00 PM – 11:30 PM

    What We Offer:
    Competitive pay, Benefits Package (Medical, Dental, Vision, 401k), Paid Time Off (PTO), Short-Term Disability, Group & Voluntary Life Insurance (and more), and A Chance to Make a Difference. Working at the Rescue Mission is more than just a job – it’s an opportunity to be part of an organization that makes a lasting impact on the community. We provide critical services every day, offering help for today and hope for tomorrow.

    Why Work With Us?
    Join a dedicated team committed to transforming lives and making a tangible difference in our community. At the Rescue Mission, you will be part of a collaborative and supportive environment that values professional growth and offers opportunities for advancement.

    Ready to Make a Difference? Apply Now!
    If you’re ready to contribute to a meaningful cause and build a rewarding career, apply today! We look forward to hearing from you!

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