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Client Services Jobs

Website Customer Service Rep

Soccer Village

  • Cincinnati, Ohio
  • 30+ days ago

    Highlights

    Website Customer Service Representative Location: 4370 Malsbary Rd, Cincinnati, OH 45242 Position Type: Full-time, In-Office Soccer Village is seeking a Customer Service Representative who is passionate about delivering a seamless online shopping experience. In this role, you’ll work closely with our e-commerce team, processing center, and retail stores to ensure every order is handled accurately and efficiently from checkout to delivery.

    Numbers & Facts

    LocationCincinnati, Ohio
    Websitehttps://www.soccervillage.com/jobs/

    Description

     
     
    Website Customer Service Representative 
    Location: 4370 Malsbary Rd, Cincinnati, OH 45242
    Position Type: Full-time, In-Office
     
     
    Soccer Village is seeking a Customer Service Representative who is passionate about delivering a seamless online shopping experience. In this role, you’ll work closely with our e-commerce team, processing center, and retail stores to ensure every order is handled accurately and efficiently from checkout to delivery.
     
    You’ll serve as a key point of contact for customers while also helping ensure orders are accurate and secure. This role blends customer support with order review, helping protect both our customers and our business.
     
     
    Customer Service & Order Support
    • Respond to customer inquiries regarding orders, shipping, returns, and products
    • Process refunds, exchanges, and cancellations accurately and efficiently
    • Assist customers with checkout issues or payment questions
    • Communicate with customers via phone and email in a professional, friendly manner
    • Resolve order issues to ensure timely delivery and customer satisfaction
    Order Review & Support
    • Review online orders to ensure accuracy and completeness
    • Verify order details such as billing, shipping, and contact information when needed
    • Reach out to customers to confirm order details if anything appears unclear or inconsistent
    • Help prevent order issues by identifying and addressing potential concerns early
    • Maintain clear documentation within internal systems
    Team Collaboration
    • Work closely with warehouse and retail teams to coordinate fulfillment and pickups
    • Monitor order progress and proactively address any issues that arise
    • Communicate updates clearly across teams to ensure smooth order flow
    What We’re Looking For
    • High school diploma or GED required
    • Previous customer service experience preferred
    • Comfortable using e-commerce platforms and computer systems
    • Strong attention to detail and problem-solving skills
    • Clear and professional communication (written and verbal)
    • Ability to multitask in a fast-paced environment
    • Ability to handle sensitive customer information responsibly
     
    **We ask that recruitment agencies and third-party staffing firms refrain from contacting us regarding this position. We are managing this search internally and not seeking external assistance. Unsolicited resumes or inquiries from agencies will not be considered.
     
    Soccer Village celebrates diversity and is committed to creating an inclusive environment for all employees.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.  We encourage individuals from all backgrounds to apply.
     
     
     
     
     

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