Warehouse Operations Manager

Overview

The person in this role is the on-site leader responsible for the performance, safety, and growth of a single-site warehouse operation based in Kernersville, NC. This role owns all daily site operations, facility maintenance, and workforce leadership while serving as a key customer-facing representative of the business.

This position is ideal for an operational leader who thrives in hands-on environments, takes pride in ownership, and is motivated to grow a business through strong execution and partnership with other business unit leaders and sales. We are looking for someone who is a proactive problem solver and that has keen attention to detail, motivated by success and the opportunity for growth.

Key Responsibilities

Site Operations & Facilities

• Oversee all daily storage and site operations to ensure efficiency, safety, and service excellence

• Manage facility maintenance, cleanliness, and preventative maintenance programs

• Operation and maintenance of warehouse equipment (i.e. forklifts, pallet jacks) safely and efficiently

Team Leadership

• Lead and manage site personnel including forklift operators, sanitation staff, and general labor

• Ensure safe operation of material handling equipment and proper training/certification

• Manage staffing, scheduling, performance, and employee development

Safety & Compliance

• Own site safety performance and promote a strong safety-first culture

• Conduct periodic safety meetings, audits, and incident follow-up

Customer & Business Ownership

• Serve as the primary point of contact for customers at the site

• Build strong customer relationships through proactive communication and problem-solving

• Take full ownership of the site as a business unit, including service quality and operational performance

Growth & Sales Partnership

• Identify opportunities to improve utilization, expand services, and drive growth

• Partner with Sales on customer tours, new business opportunities, and customer onboarding

• Provide operational insight to support pricing, proposals, and growth initiatives

Qualifications

• 5+ years of experience in facilities, storage, logistics, and/or site operations

• Proven experience leading teams in an operational environment

• Strong working knowledge of forklifts and material handling operations

• Customer-facing experience with the ability to build trust and credibility

• Strong leadership, organization, and problem-solving skills

• Well developed technical skills utilizing MS Office suite and ability to use other software/technology as needed