Purpose
The Warehouse Direct Fulfillment Lead expedites outgoing orders, routes incoming shipments, and maintains the general organization of the warehouse. This position supports day to day operations, leads the warehouse team, and processes product returns to receive a refund, replacement, or repair during the product's warranty period.
Classification
- FLSA: Nonexempt
- Status: Full Time, Benefit Eligible
- Compensation Type: Hourly
- Reports To: Warehouse Manager
- Schedule: 8am-4:30pm, M-F, some holidays and overtime may be requested
Essential Duties
- Shipping and Receiving
- Prepare and complete orders for delivery or pickup according to schedule (load, pack, wrap, label, ship)
- Receive and process warehouse stock products (pick, unload, label, store)
- Perform inventory controls and keep quality standards high for audits
- Provide excellent customer service via phone and email
- Research, analyze, and respond to routine and complex order status inquiries
- Repackage inventory
- Support Warehouse Operations
- Maintain the cleanliness and organization of the warehouse
- Communicate with internal teams and upper management, relaying special order requests, customer concerns, product issues, or opportunities to the proper team member
- Ensure that health, safety, and security rules are followed
- Lead Warehouse Team
- Act as a liaison between warehouse associates and warehouse leadership to create a fun and collaborative work environment
- Function as Manager on Duty (MOD) when other managers are not present
- Support the recruitment, onboarding, training and development of the warehouse team
- Suggest and organize team building activities
- Contribute to a positive working environment by being, approachable, respectful, responsible, and team oriented
- Performs other related duties and projects as assigned
Requirements
- Education
- High school diploma or equivalent
- Experience
- 2 years working in a logistics environment
- Experience leading a team
- Skills
- Extraordinary customer service
- Excellent problem-solving skills
- Basic mathematics and financial knowledge
- Basic knowledge of operating computers, POS systems, and various software packages including MS office
- Abilities
- Reliable and professional
- Approach solving problems creatively and strategically
- Friendly and engaging with all types of people
- Gracefully adapt to periodic and rapid change
- Strong leadership skills with ability to motivate others
- Physical Effort
- Extensive standing, lifting, walking
- Must be able to traverse and access all areas of the warehouse
- Must be able to lift 50 pounds
All of our employees enjoy paid time off for qualifying sick leave and are also eligible for wilderness first aid certification, annual company retreat and/or camping trip, public transportation assistance, bike commuting allowance, Employee Assistance Program (EAP), Snow Peak gear package, access to third-party outdoor gear discounts, and generous discounts on Snow Peak gear and apparel.
In addition, our regular full-time employees are eligible for medical coverage with vision and alternative care, comprehensive dental, employer match to retirement contributions, short and long-term disability insurance, life and AD&D insurance, paid vacation and holidays, and paid family and medical leave.
All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, national origin, sex, gender identity, sexual orientation, marital status or age. With that said, research shows that women and other underrepresented groups apply only if they meet 100% of the criteria. Snow Peak USA is committed to leveling the playing field, and we encourage women, people of color, and those in the LGBTQ+ communities to apply for positions even if they don’t necessarily check every box outlined in the job description. Please still get in touch – we’d love to connect and see if you could be good for the role.