VTC Field Support Specialist

NewGen Technologies

Columbia, South Carolina

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JOB DETAILS

SKILLS

Analysis Skills, Communication Skills, Consulting, Customer Satisfaction, DevOps, DoD Directive 8140, DoD Directive 8570, IAT - Information Assurance Technical, IBM Product Family, Identify Issues, Internet Security, Microsoft Active Directory, On Site Support, Pager, Printers, Problem Solving Skills, Schematics, Secondary School, Sensitive Compartmented Information (SCI), Software Configuration Management, Software Installation, System Integration (SI), Systems Administration/Management, Technical Support, Technical Writing, Thin Clients, Top Secret Clearance

LOCATION

Columbia, South Carolina

POSTED

30+ days ago

Responsibilities

Installing, operating, maintaining, repairing and modifying end user devices such as personal computers, thin-clients, network interface cards, phones, monitors, printers, telephones, printers, pagers, and radios.
Performing a variety of maintenance and technical support on devices, integrated systems and subsystems, and install/configure software at customer and/or field locations.
Troubleshooting and solving technical issues related to end user equipment hardware and software
Ensuring customer satisfaction is achieved.

Requirements

TS/SCI FSP Clearance
Minimum education and experience level: High school/GED and a minimum of 4 years of experience. Equivalent education and experience: Associate’s degree and 2 years of experience.
Highly skilled in installing, repairing and troubleshooting VTC devices and systems
Demonstrated ability to read and understand technical manuals and schematics
Able to manage time and priorities effectively
Able to work efficiently with minimal supervision
Proficient in working with end-users remotely
Familiar with Active Directory security and policies
Excellent analytical and problem solving skills
Outstanding communication skills to relate with team members and support workers
DoD 8570 IAT Level 1 Certification

About Us
NewGen is a technology consulting services company solving some of the public and private sectors’ toughest challenges across Enterprise Management, Cyber Security and DevOps. While we are vendor agnostic, many of our consultants offer expertise in IBM products an-d services. We know that to find and hire the best fit, we must offer interesting work at the best rate possible. By partnering with us, you will find opportunities that leverage and grow your technical abilities and offer you the flexibility you require. #CJ

About the Company

NewGen Technologies

NewGen Technologies specializes in developing and implementing solutions to your IT challenges-especially those involving specialized technologies.

Founded in 1997, NewGen grew quickly and became immediately successful because of our primary commitment to satisfying our customers.

Our formula for success is simple-we deliver high quality products and services. We develop and maintain a staff of highly trained, experienced consultants who devise and execute creative, effective solutions to our clients' IT challenges.

Despite NewGen's rapid growth, we keep our organization agile so we can respond quickly as our customers' needs develop. And we keep our overhead in check so we can offer top-tier talent for reasonable rates.

NewGen Technologies, Inc. is a privately held, minority woman-owned small business incorporated in the state of Maryland.

COMPANY SIZE

100 to 499 employees

INDUSTRY

Computer/IT Services

FOUNDED

1997

WEBSITE

http://www.newgentechnologies.com/

VTC Field Support Specialist

NewGen Technologies

Columbia, South Carolina

About the Company

NewGen Technologies

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