Vice President Hotel Operations

The Vice President, Hotel Operations is responsible for the overall leadership and performance of the fleet by following company's established ratings and financial key performance indicators (KPI's). The Vice President, Hotel Operations is also responsible for the implementation and execution of Company's Charter agreements. The position works closely with the Director of Culinary Operations, Director Hotel Operations Support, Manager of Procurement & Logistics, and Vice President of Finance to manage the onboard hotel product offering. This position provides day-to-day management direction, coaching and support to all Hotel Directors to ensure efficient execution of charter's service agreements. All Hotel Directors report to this position.

Roles Accountabilities

• Guest satisfaction
• Charterer / Operator Service Satisfaction
• Cost
• Onboard Revenue · Internal and external audit compliance and regulatory inspections
• Crew Satisfaction & Development

Roles and Responsibilities

• Ensure operational performance is maintained in accordance with charter client contract specifications
• Develop, update, interpret and ensure compliance with AE Leisure policies, procedures and guidelines to maintain consistency in shipboard operations
• Ensure hotel operations compliance and benchmark with ISO 9001:2008
• Ensure that adherence to MLC 2006 is maintained
• Talent development and succession planning
• Manages, leads and coaches all shipboard Hotel Directors
• Direct responsible for housekeeping department, F&B department, reception area and OBR revenue
• Develop and implement programs and procedures, assuring compliance with USPH standards. Establish training programs and internal inspection procedures
• Coordinate with Manager of Purchasing and Logistics to ensure all specifications for food beverages and consumables are continuously updated
• Audits the execution of charter contracts at the beginning of the season for adherence to the terms
• Responsible for the start-up and close-down of every season
• Brings to the attention of the President & CEO, any unresolved operational matters that require upper management involvement and decisions
• Performs any other duties as assigned by the President & CEO. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management