Veritas Enterprise Vault L3 Support Engineer

Enterprise Vault L3 Support Engineer will be responsible for administration, maintenance, troubleshooting and operational support of the Veritas Enterprise Vault environment.

The resource will provide Level 3 support across archiving, retention, indexing, mailbox integration, storage and overall platform health, working with Messaging, Infrastructure and Compliance teams where required.

About Cognizant's CIS Practice:

Cognizant's CIS (Cognizant Infrastructure Services) Practice is a global leader in providing IT infrastructure services. We deliver innovative solutions to optimize and transform IT infrastructure, ensuring business agility and operational efficiency. Our services include cloud computing, data center management, network services, and cybersecurity. We focus on understanding client needs and delivering customized solutions to drive business success.

In this role, you will:

• Administer and support the Veritas Enterprise Vault infrastructure and services.
• Monitor Enterprise Vault platform health, archives, indexes, tasks and storage.
• Troubleshoot archive ingestion, retrieval, indexing, search and retention issues.
• Support Enterprise Vault mailbox archiving integration with Microsoft Exchange.
• Manage Enterprise Vault policies, retention schedules and archive configurations.
• Investigate failed archiving jobs, Enterprise Vault tasks and Vault Store issues.
• Perform platform upgrades, patching and maintenance activities.
• Maintain and troubleshoot Enterprise Vault servers, services and storage connectivity.
• Support legal hold, eDiscovery and compliance-related requirements.
• Analyse Enterprise Vault logs and service failures for complex production issues.
• Coordinate with Exchange, SQL Server, Storage, Security and other teams for cross-platform incidents.
• Create and maintain technical documentation, SOPs and operational runbooks.
• Act as the L3 escalation point for Enterprise Vault issues raised by Messaging and Operations teams

What you'll need to succeed:

• Strong hands-on experience with Veritas Enterprise Vault administration.
• Enterprise Vault architecture and operational support.
• Vault Stores and Archives.
• Indexing and search troubleshooting.
• Enterprise Vault tasks and services.
• Retention policies and archive configuration.
• Microsoft Exchange-integrated archiving.
• Windows Server administration.
• Understanding of SQL Server concepts related to Enterprise Vault.
• Enterprise Vault log analysis and troubleshooting.
• Experience resolving complex production incidents.

Preferred Skills

• Enterprise Vault upgrades and migrations.
• Exchange Online / Hybrid Messaging environments.
• eDiscovery and compliance support.
• Backup, recovery and archive restoration.
• PowerShell scripting and operational automation.
• Experience supporting Enterprise Vault in large enterprise environments.

This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Additional employment information

Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Applicants for US based positions must be currently authorized to work for any employer in the United States. The company is unable to provide employment-based immigration sponsorship for US based positions.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com for roles based in the Americas or CareersIndia2@cognizant.com for roles based in India.

About Cognizant:

Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization's unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.