Vendor Support Specialist

Vendor Support Specialist

Location: Dania Beach, FL, United States

Date Posted: Jun 26, 2026

Job ID: 2606266

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Description

FirstService Residential is simplifying property management. Its hospitality-minded teams serve 9,000 residential communities across the United States and Canada. The organization partners with boards, owners, and developers to enhance the value of every property and the life of every resident.

Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.

Experience being part of a high-performing team with a fulfilling career in property management with FirstService Residential.

Job Overview

The Vendor Support Specialist plays a critical role in supporting division-wide operations, vendor management, billing coordination, and onboarding processes. This position ensures smooth internal workflows, accurate data management, and strong vendor relationships while contributing to organizational growth and operational efficiency.

This position is intended to offer growth and development opportunities within an expanding team. This individual will be responsible for learning about the business while cultivating strong relationships with internal and external stakeholders.

Essential Duties:

The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty.

Financial planning and analysis, accounts receivable and payments

• Track revenue across multiple service lines, vendors, down to the property level
• Calculate monthly or quarterly payouts to internal divisions by state, region, market
• Ensure accurate and timely collection of monthly, quarterly or annual fees from vendors

Vendor relationship management

• Act as communication liaison between our division and partner vendors

• Answer queries or requests and address issues raised by vendors

• Oversee the full vendor onboarding and compliance process:

• Collect applications and conduct required checks

• Prepare and store agreements and compliance documents (COI, W9, etc.).

• Manage onboarding communications

• Attend local events where necessary - vendor sponsored or FirstService events

Marketing

• Partner with marketing team and external vendors to develop new ideas and content for strategic campaigns, program rollouts, emails, flyers and presentations
• Maintain and update our division's internal SimplrHUB (SharePoint) website which includes news updates and company-wide preferred vendor list for our community managers

Document and data management

• Maintain and organize shared drive structures to organize vendor contractors, templates, marketing materials and financial information
• Manage and update master community lists for vendors, including monthly distribution

General administrative and operational support

• Document formatting, data reconciliation, email communication distribution
• Other duties as assigned

Education & Experience

• Associate degree or higher

Knowledge, Skills & Proficiencies

• Strong verbal and written communication skills.
• Demonstrates thoughtful leadership in creating efficiencies and process improvements.
• Detail oriented and strong organizational skills and multi-tasking skills.
• Project management experience with focus on process improvement
• Must have strong proficiency in Windows and Microsoft Office, including but not limited to word processing, spreadsheet maintenance, navigating in databases, record keeping and researching the Internet.
• Ability to work with sensitive or confidential information.
• Ability to meet deadlines and work well under pressure.
• Ability to work in a team environment as well as independently and be self-driven
• Critical thinking, financial acumen, problem solving and decision-making abilities.

Compensation

$30/hr

What We Offer:

• As a full-time associate, you will be eligible for full comprehensive benefits, including your choice of multiple medical plans, dental, vision, life insurance, short-term and long-term disability, legal, identity theft, and pet insurance. You will also be eligible for company-paid life insurance and benefits from our employee assistance program. In addition, you will be eligible for paid time off, paid holidays, tuition reimbursement, and a 401(k) with a company match.

Disclaimer

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

Automated Employment Decision Tool (AEDT) Usage: We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

Job Qualifications and Characteristics Assessed: The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations: Candidates who require an alternative selection process or a "reasonable accommodation," as defined under applicable disability laws, may make a request through our designated contact channel [email protected].

Requesting Information About the AEDT - NYC Local Law 144: Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at [email protected]; we will respond in accordance with Local Law 144, within 30 days.

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