| Location | Boca Raton, FL |
| Job Type | Full-time |
| Salary | $50,000–$55,000 Per Year |
BCN is seeking an organized, customer-focused Customer Service Representative to join our Customer Service team. This role serves as a key point of contact for both customers and BCN's selling partners, providing exceptional support through phone and written communications while ensuring timely resolution of inquiries and service-related issues.
The ideal candidate thrives in a dynamic environment, enjoys solving problems, and is passionate about delivering an outstanding customer experience. This position requires excellent communication skills, strong attention to detail, effective time management, and the ability to manage multiple priorities while maintaining a high level of accuracy. As a Customer Service Representative, you will play a vital role in supporting BCN's reputation for service excellence and customer satisfaction.
Key Responsibilities
Respond to incoming customer and BCN selling partner inquiries professionally, courteously, and enthusiastically.
Deliver exceptional customer service while maintaining a strong understanding of BCN products, services, and processes.
Resolve inquiries related to billing, service issues, account maintenance, orders, and general support requests.
Accurately document customer interactions, transactions, comments, and resolutions within BCN systems and CRM platforms.
Serve as an advocate for customers and selling partners by coordinating with internal departments to achieve timely issue resolution.
Collaborate with cross-functional teams, including Repair, Billing, Collections, Provisioning, Sales Support, and other departments as needed.
Effectively navigate multiple systems and applications to research, diagnose, and resolve customer concerns.
Maintain proficiency in Microsoft Outlook, Excel, Word, and other business applications.
Identify opportunities to strengthen customer relationships and introduce additional BCN products and services when appropriate.
Remain adaptable and responsive in a rapidly changing telecommunications and technology environment.
Meet or exceed departmental performance goals, service standards, and customer satisfaction objectives.
Manage competing priorities while maintaining accuracy, professionalism, and attention to detail.
Participate in ongoing training and development initiatives to stay current on products, services, and industry changes.
Perform additional duties and special projects as assigned by Customer Service leadership.
Qualifications
Required
High school diploma or equivalent.
Minimum of two (2) years of customer service experience in the telecommunications, technology, managed services, or related industry.
Excellent verbal and written communication skills.
Strong interpersonal skills with the ability to build positive relationships with customers, BCN selling partners, and internal teams.
Exceptional organizational, multitasking, and problem-solving abilities.
Proficiency with Microsoft Office applications, including Outlook, Excel, and Word.
Strong computer skills and professional telephone etiquette.
Ability to work independently while also contributing positively within a collaborative team environment.
Positive, customer-first mindset with a demonstrated commitment to service excellence.
Excellent time management skills with the ability to prioritize tasks, adapt to changing demands, and meet deadlines.
Preferred
Experience supporting business telecommunications, cloud, network, managed IT, or technology solutions.
Experience working with CRM or ticketing systems.
Knowledge of telecom service provisioning, billing, repair, or customer account management processes.
About BCN
For more than 30 years, BCN has been a trusted telecommunications and technology solutions provider helping businesses simplify the management of their communications and IT services. As a leading managed service provider, BCN delivers comprehensive voice, network, cloud, managed IT, and technology solutions to organizations across the United States through a nationwide network of selling partners and direct customer relationships.
At BCN, we operate in a fast-paced, constantly evolving industry where innovation, responsiveness, and exceptional customer experiences are critical to success. Our team members are empowered to solve problems, build relationships, and make a meaningful impact for our customers every day. We pride ourselves on delivering white-glove service and creating long-term partnerships built on trust, expertise, and results.
Why Join BCN?
Become part of an established and growing technology organization with a strong reputation for customer service excellence.
Work in a fast-paced, team-oriented environment where your contributions directly impact customer satisfaction and business success.
Gain exposure to a broad portfolio of telecommunications, cloud, network, and managed technology solutions.
Enjoy opportunities for professional growth, continuous learning, and career advancement.
Join a company culture focused on collaboration, accountability, innovation, and delivering exceptional customer experiences.