Utility Customer Service Specialist I/II

Utility Customer Service Specialist I/II

Salary

$24.61 - $38.09 Hourly

Location

116 S. Grant Street, Roseville

Job Type

Full-Time Regular

Job Number

202600206

Department

Electric

Division

ELE Utility Billing

Opening Date

09/17/2026

Closing Date

10/4/2026 11:59 PM Pacific

Bargaining Unit

Stationary Engineers Local 39

• Description
• Benefits
• Questions

Description

UTILITY CUSTOMER SERVICE SPECIALIST I/II

Are you a customer-focused professional who enjoys problem-solving, working with numbers, and collaborating with others? We're looking for a Utility Customer Services Specialist I/II to support utility customers and ensure accurate, efficient billing services. Strong communication, teamwork, and collaboration are essential as you work with coworkers and City departments to resolve issues, share information, and provide accurate, consistent service. We're looking for someone who asks questions, shares knowledge, listens to others, and works collaboratively to achieve team and organizational goals.

What City of Roseville Offers:

• $24- $38 hourly rate (dependent on experience)
• Opportunities to learn and promote
• Competitive vacation and sick leave programs
• 10 paid holidays and 2 floating holidays annually
• Up to 45 hours of personal leave per year, in addition to vacation time
• Bilingual pay opportunity
• Health and welfare benefits, with City contributions of up to $2,490 per month
• And much more!

The City of Roseville is committed to an inclusive and supportive workforce and workplace. We are engaged in understanding the backgrounds and perspectives of our colleagues and those we serve. Our organization is unified in this commitment, because we believe this produces the best results for our organization and community.

Examples of Duties

Click HERE for a complete and detailed job specification and minimum qualifications for Utility Customer Service Specialist I.

Click HERE for a complete and detailed job specification and minimum qualifications for Utility Customer Service Specialist II.

Minimum Qualifications

EXPERIENCE AND TRAINING

Utility Customer Services Specialist I

Experience:

Two years of clerical experience performing duties involving customer service and the processing of financial records.

AND

Training:

An Associate's degree or 60 semester units of college level course work including 18 units in a major field of study and 21 units in general education from an accredited college or university, preferably in accounting, finance, billing, or related field. Two years of related work experience can substitute for an Associate's degree.

License or Certificate

Possession of a valid California Driver's License by date of appointment.

Utility Customer Services Specialist II

Experience:

Two years of responsible experience performing duties similar to that of a Utility Customer Services Specialist I with the City of Roseville.

AND

Training:

An Associate's degree or 60 semester units of college level course work including 18 units in a major field of study and 21 units in general education from an accredited college or university, preferably in accounting, finance, or related field. Two years of related work experience can substitute for an Associate's degree.

License or Certificate

Possession of a valid California Driver's License by date of appointment.

Supplemental Information

All employment applications must be submitted online at the City of Roseville CAREER PAGES only.

Per City of Roseville practice, applicants are permitted to submit an employment application for a specific recruitment no more than once within any 90-day period.

Detailed information on the City of Roseville recruitment practices can be reviewed on the Frequently Asked Questions page.

The City of Roseville defines "accredited college or university" as an institution of higher learning and must be listed on the United States Department of Education Database of Accredited Post-Secondary Institutions and Programs website http://ope.ed.gov/accreditation.

Credits earned from colleges, universities, and institutions listed as accredited institutions on this website will be considered as part of the educational component of the minimum qualifications for a classification.

The following options apply to the evaluation of college degrees from countries outside the United States:

• Educational background from a foreign country may be evaluated by an accredited United States college or university listed on the U.S. Department of Education Database of Accredited Post-Secondary Institutions and Programs website.
• Verification of degree equivalency may be obtained from organizations that provide foreign education credential evaluation services. The City of Roseville will accept verification from any of the listed member agencies found at www.naces.org or www.aice-eval.org.
• A copy of the foreign credential evaluation verification can be attached to the employment application.
• If you are offered a position with the City of Roseville, as a part of the pre-employment steps, applicants must provide a foreign degree credential equivalency certificate from an approved member agency above. Applicants who do not provide verification will be eliminated from further consideration.

SELECTION PROCESS:

All candidates meeting the minimum qualifications will have their application scored in a Formula Rate Examination. The applicant's experience and education will be evaluated using a pre-determined formula. Scores from this evaluation will determine applicant ranking and placement on the Employment List. Supplemental questions will be utilized by the department hiring authority to make interview and selection determinations.

Final appointment is contingent upon a check of past employment references, passing a City-paid fingerprint check, and depending on the position applied for, a pre-employment medical exam, drug and alcohol screening test, credit check, license and/or education verification, psychological examination, and/or an extensive Police Department background check process.

Some positions require the clearance of a comprehensive Police Department (PD) background check within 12 months of appointment. The City may appoint candidates to positions prior to clearing the extensive Police Department background check, and in those circumstances the candidate will be advised in advance that security access in the information technology systems will be limited to non-PD related systems until PD clearance is received, and if the candidate ultimately does not clear the PD background it will result in release from City service without appeal rights, in accordance with Personnel Rules 3.04.050.

THE CITY OF ROSEVILLE IS AN EQUAL OPPORTUNITY EMPLOYER. IF YOU REQUIRE ACCOMMODATION DUE TO A DISABILITY, PLEASE CONTACT THE HUMAN RESOURCES DEPARTMENT AT LEAST 5 WORKING DAYS BEFORE A SCHEDULED INTERVIEW/EXAMINATION PROCESS. MEDICAL DISABILITY VERIFICATION MAY BE REQUIRED PRIOR TO ACCOMMODATION.

EMPLOYEE BENEFITS:

The City of Roseville offers competitive benefits packages to full-time employees. Regular part-time employees receive benefits on a pro-rated basis. For more information regarding the Citys benefits, visit our website here. Benefits currently include:

• Health, dental, and vision insurance benefits
• Cafeteria plan, plus City paid Flex credit
• Life insurance (City paid and optional supplemental employee paid)
• Flexible spending accounts for dependent and health/medical costs
• BeWell City of Roseville (CORE) wellness program
• Employee assistance plan
• Retirement savings plan
• Deferred compensation plan(s)
• Short-term and long-term disability employee paid plans
• Educational reimbursement
• Vacation leave, sick leave, personal/management leaves
• Holiday pay (plus two floating holidays annually)
• Bilingual pay
• Longevity pay

GENERAL BENEFITS:

A majority of the employee benefits are similar for all City employees. There are benefits that differ depending on which bargaining unit the job classification is assigned. Exact benefits information can be found by visiting the Benefits webpage and selecting the specific bargaining unit group.

TEMPORARY POSITIONS:

Most benefits do not apply to the Citys temporary positions. Temporary employees that work 1,500 hours annually may elect medical insurance. Temporary employees contribute to a retirement plan depending on the status of total hours worked annually.

01

Your response to the supplemental question 3-4, the applicants education, training and experience, will be scored using a pre-determined formula. Your responses to these questions must be consistent with your employment application information. This experience must also be described in the "Work Experience" section of this application. Responses to the supplemental questionnaire that are inconsistent from your "Work Experience" section in the application will not be scored. I understand and agree with the above instructions.

• Yes, I agree.
• No, I do not agree.

02

Was any of the work experience listed on your application an unpaid internship, or volunteer work? If so, please list below which ones.

03

The training requirement for this position is an Associates degree or 60 units of college-level coursework including 18 units in a major field of study and 21 units in general education from an accredited college or university, preferably in accounting, finance, billing, or related field. Alternatively, possession of two additional years of related work experience can substitute for an Associates degree. Please select how you are qualifying for this position.

• I am qualifying for this position with an Associates degree (or higher) or 60 units of college level coursework. I have attached a copy of my degree and/or unofficial transcripts to this application.
• I am qualifying for this position with an additional two years of relevant work experience in place of an Associates degree, as indicated in the minimum requirements.
• I do not possess either of the above requirements.

04

How many years of experience do you have involving account billing and/or processing of financial records?

• Less than 2 years
• 2-4 years
• 4+ years

05

Please check the boxes below where you have at least one (1) year of experience. Relevant work experience must be described in the following question for your selection to be considered. Note: You do not need experience in all these functions to be considered for the position.

• Billing
• Utility Billing
• Collections
• Customer Service
• End User Training
• AMI - Advanced Metering Infrastructure
• Cashiering
• Rates and Fees
• Billing and/or Metering Software
• Data Analysis

06

Please describe your relevant work experience, for the functions you selected in question #5. Please provide detailed examples including years of experience and systems/programs utilized.

07

Which of the following describes your highest level of Microsoft Office (Microsoft word, Excel, Powerpoint) proficiency?

• I do not have enough skills to meet the definition of Basic level below.
• Basic
• Intermediate
• Advanced

08

This position requires researching complex customer accounts while maintaining accuracy and confidentiality. Describe a situation where you had to analyze information, make a decision, and explain it to a customer or stakeholder.

Required Question

Employer City of Roseville (CA)

Address 311 Vernon Street

Roseville, California, 95678

Phone 916-774-5475

Website http://www.roseville.ca.gov