Utility Customer Service Representative (Remote)

Must have the ability to work in a secure, private location either a designated room or office in residence that includes a non-disruptive work environment from others in the household that has proper, ergonomic office equipment and set-up. This position responds to a full range of customer telephone inquiries related to their utility bills, service order inquiry/requests, connect, transfer of service, and/or emergency calls.

Primary Talent Partners has multiple needs for Remote Customer Service Representatives to join our large utility client.  These are remote positions, but candidates must be within 80 miles of Columbus, OH, Wheatfield, IN, Merrillville, IN, Kokomo, IN, Canonsburg, PA, Chester, VA, Lexington, KY.

Pay:$22.00 - $24.00/hr; W2 contract, no PTO, no Benefits. ACA-compliant supplemental package available for enrollment.

Schedule: Hours for this position will range from 7:00am - 7:00pm and candidates must be available and able to attend 100% of the 13-week training program.

Typing Test Required: All candidates must complete a typing test to demonstrate the ability to type a minimum of 60 WPM.

Description:
Job Description:
We are seeking dependable full-time Customer Service Representatives with a strong work ethic that demonstrates a customer service focus who can communicate and relate well with others. There will be a full range of opportunities which include diverse, detailed, complex responsibilities. This position responds to a full range of customer telephone inquiries related to their utility bills, service order inquiry/requests, connect, transfer of service, and/or emergency calls. A CSR aptitude assessment will be required, and candidates must posess an enthusiasm for learning along with problem-solving, conflict resolution, and math skills.

Essential Functions:
Processing billing calls: investigate meter read and other requests relating to billing accuracy or payment.

• Handling emergency calls
• Processing customer move-ins, adds and transfers.
• Processing refunds, compensation requests and changes to accounts.
• Routing escalated customer issues for resolution.
• Making referrals and processing requests regarding special programs such as Energy Assistance, CRISIS, Dollar Energy, or other programs, as necessary
• Processing order inquiry calls, initiate service orders, and provide service order status updates.
• Assisting customers with credit/payment arrangements
• Directing customers to the appropriate self-service channels as necessary
• Meeting individual deadlines, metrics, and team goals
• Multi-tasking while effectively focusing on priority issues
• Working cooperatively in a group environment to achieve common goals

Required Qualifications For Position:

• High School Diploma Or equivalent.
• 1-3 years One (1) year of Customer service experience
• Computer skills including navigating multiple tabs, windows, and systems
• Must be able to type a minimum of 60 WPM (Word Per Minute)
• Solid written and verbal communication skills
• Advance computer skills including navigating multiple tabs, windows, and systems
• Required to maintain high speed wired internet access (75mpbs download and 15mpbs upload) that is hardwired-No Wi-Fi or Satellite Internet
• Must have the ability to work in a secure, private location either a designated room or office in residence that includes a non-disruptive work environment from others in the household that has proper, ergonomic office equipment and set-up.
• Must have a smart phone to download a VPN app on your personal device.
• Must be available from 7:00 a.m. – 7:00 p.m. and able to attend 100% of the 13-week training program.

Primary Talent Partners is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws.

If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at info@primarytalentpartners.com

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