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USA_Service Delivery Manager

Varite, Inc

San Francisco, CA

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JOB DETAILS
SALARY
$50–$51.47 Per Hour
SKILLS
Amazon Web Services (AWS), Architectural Services, Automation, Capacity Management, Cloud Computing, Communication Skills, Configuration Management, Database Administration, Delivery Management, DevOps, Hardware Specification, High Availability, ITIL (IT Infrastructure Library), Identify Issues, Leadership, Linux Operating System, Maintain Compliance, Mentoring, Microsoft Windows Operating System, Multiplatform/Cross-Platform, Network Operations Center, Offshoring, Performance Management, Performance Metrics, Problem Solving Skills, Regulatory Compliance, Service Delivery, Service Level Agreement (SLA), Succession Planning, Team Lead/Manager, Technical Leadership, Vlookups, Workforce Planning
LOCATION
San Francisco, CA
POSTED
9 days ago
Pay Rate Range: $50.00 - 51.47/hr.
GBaMS ReqID: 10788808

Job Description:
Service Delivery Manager (Infrastructure)
Infrastructure Delivery Manager, Data Center, Audit, Compliance

Required Skills & Experience:
"Strong hands-on and leadership experience in Linux and DevOps.
"Broad exposure to Windows, Network, DBA, Storage & Backup platforms.
"Practical experience or working knowledge of AWS cloud services.
"Experience managing large, distributed onshore/offshore teams.
"Strong understanding of ITIL-based service management and delivery governance.
"Excellent stakeholder management and communication skills.

Technical Leadership
"Lead and oversee Linux and DevOps platforms, ensuring high availability, performance, and security.
"Provide architectural and troubleshooting guidance for complex infrastructure issues.
"Review and guide automation, monitoring, and configuration management practices.
"Support cloud-related initiatives with hands-on or advisory exposure to AWS.

Service Delivery & Governance
"Own end-to-end delivery for assigned scope, including operations, escalations, and improvements.
"Ensure compliance with SLAs, and KPIs across onshore and offshore teams.
"Act as an escalation point for critical issues

"Provide oversight and coordination across multiple infrastructure towers, including:
oWindows Server
oNetwork
oDatabase (DBA)
oStorage & Backup
"Leverage deep organizational knowledge to align cross-platform dependencies and resolve systemic issues.

Data Center & Infrastructure Knowledge
"Strong understanding of Data Center hardware specifications, audits, and compliance requirements.
"Support DC-related audits, capacity planning, and infrastructure assessments.
"Coordinate with vendors and internal teams for hardware lifecycle and audit readiness.

Stakeholder & Team Management
"Serve as the primary onshore interface for customers and senior stakeholders.
"Coordinate closely with offshore teams, ensuring alignment, clear communication, and effective handovers.
"Mentor technical leads and engineers across towers.
"Support workforce planning, knowledge continuity, and succession planning. "

VLOOKUP from TITLE FILE Role Descriptions: Service Delivery Manager

Essential Skills: SDM role

Skills: Digital : Puppet~AWS DevOps and Automation

Experience Required: 10 & Above

Skills:
Category Name Required Importance Experience
SkillCategoryTest1_MN AWS DevOps and Automation Yes 1 >7 years

About the Company

V

Varite, Inc

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