UC Admin II

Position Summary:

Cisco UC/Telephony role administering CUCM, Unity Connection, UCCX, and Cisco Emergency Responder - hands-on collaboration/voice operations. This role owns lifecycle and steady-state support for our Unified Communications environment. Core responsibility is administering, provisioning, and troubleshooting Cisco Call Manager (CUCM), Cisco Unity Connection voicemail, Unified Contact Center Express (UCCX), Cisco Emergency Responder, Expressway, Jabber, WebEx Calling, and conferencing integrations with WebEx and Microsoft Teams. Also supports Cisco voice gateways, CUBE, and xMedius faxing.

• This is a hands-on telephony/collaboration operations role that bridges field service, end-user support, and UC Engineering. This position may assist the design engineers with implementation however this is a largely operational role.

Position Qualification:

• 3+ years of hands-on administration and provisioning experience with Cisco Unified Communications Manager (CUCM), Cisco Unity Connection (CUC), UCCX, and CUBE

• Experience provisioning and supporting Cisco Emergency Responder (CER)

• Experience provisioning, troubleshooting, and training end users on Jabber

• Working knowledge of telephony protocols/circuits: SIP, SCCP, MGCP, PRI, H.323

• Strong understanding of cloud telephony models - UCaaS and CCaaS

• Ability to perform AD updates (name/location changes) tied to UC provisioning

• Advanced problem-solving and analytical skills; comfortable owning issues end-to-end

• Excellent end-user communication skills - able to walk non-technical users through step-by-step troubleshooting with patience

• Working familiarity with core IP networking concepts (LAN/WAN, VoIP, routing basics) as they relate to voice traffic - this role coordinates with network engineering rather than owning routing/switching design

• 5-7+ years overall progressive experience in IT/systems administration

• ·Willingness to obtain CCNA or CCNP certification within the first 18-24 months

Preferred:

• Cisco CCNA Collaboration

• Prior experience in a healthcare or other regulated enterprise environment